Intellibee Inc
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Telephony QA | Genesys Cloud IVR
role at
Intellibee Inc
Telephony QA | Genesys Cloud IVR, Charlotte, NC, US
Top Skills
Python Mobile testing (e.g. Appium)
IVR systems
Effective communicator
Passion for learning new tools/skills
Collaborative by nature
Responsibilities
Help create a culture that motivates teams to ensure zero defects into production.
Work across teams to understand enterprise quality requirements and ensure adoption of core processes and standards.
Implement the shift-left test strategy as the organization rearchitects our technology platform.
Leverage market-leading automation frameworks and tools across all levels of testing that integrate in the automated CI/CD pipelines.
Participate in product design reviews ensuring quality practices are baked into the software development and deployment life cycle.
Work with internal teams to document test environment and test data management container strategies and provisioning for the different types of testing activities.
Comprehend and decompose user stories/requirements to identify what tests need to be created and automated across all levels of testing.
Collaborate with QA Engineers to develop effective strategies and test plans.
Qualifications
6+ years of experience in test automation engineering with API based testing.
Preferred BS/MS in Computer Science, Engineering, or related subject.
Required Experience
Proficiency writing code in one of the following languages: Python, JavaScript, TypeScript
Working knowledge of IVR focused test automation tools such as: Cyara Velocity
Automating API testing and extensive knowledge of creating and leveraging mocks, stubs, and virtual services to fulfill test automation requirements using one of the following approaches:
Requests (Python)
Axios (JS/TS)
Extensive knowledge working with API requests and responses, traversing complex JSON tree data structures.
Domain knowledge on IVR (Contact Center) applications such as:
Genesys Cloud – Interactive Voice Response (IVR) system
Must demonstrate understanding of AI topics in the context of IVR technology
LLMs
Classification models
Voice to text transcription models
Preferred Experience With
Familiarity with Agile Frameworks and regression testing.
Working experience in API testing and SQL queries.
Experience in Quality Assurance Life Cycle (QALC) and Test Management aspects such as developing test strategies, defect reports, defect tracking, traceability matrices using Jira.
Experience with Test Management Tools: qTest
Continuous integration / continuous delivery (CI/CD) supporting technologies: GIT, Git Lab, Docker
Financial services technology/ consumer banking testing experience
Experience in Cyara Automation.
Automating tests for the full solution stack (unit, business logic, contract, usability, functional, performance).
Extensive knowledge of:
White Box Testing practices.
Software Engineering best practices for the full software development life cycle, including coding standards, code reviews, source control, build and release processes, continuous integration, and continuous deployment concepts (CI & CD), and test suite development and maintenance.
Must be able to provide hands‑on training for existing testers in writing and using automation scripts and ensuring best practices are followed.
Should have good experience with both manual and automated testing, preferably in the IVR space.
Possesses a deep understanding of shift‑left test practices and techniques along with the frameworks, and tools that support it.
Strong written and verbal communication skills.
Enthusiastic and energetic with an inherent curiosity to break code.
Benefits At IntelliBee
Long-Term Stability: Join us on a multi-year opportunities with room to grow.
Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
Future Planning: Enroll in our 401(k) program and invest in your financial security.
GC Assistance: We support immediate Green Card processing, if required.
Seniority level Mid-Senior level
Employment type Full-time
Job function Quality Assurance
Industries IT Services and IT Consulting
#J-18808-Ljbffr
Telephony QA | Genesys Cloud IVR
role at
Intellibee Inc
Telephony QA | Genesys Cloud IVR, Charlotte, NC, US
Top Skills
Python Mobile testing (e.g. Appium)
IVR systems
Effective communicator
Passion for learning new tools/skills
Collaborative by nature
Responsibilities
Help create a culture that motivates teams to ensure zero defects into production.
Work across teams to understand enterprise quality requirements and ensure adoption of core processes and standards.
Implement the shift-left test strategy as the organization rearchitects our technology platform.
Leverage market-leading automation frameworks and tools across all levels of testing that integrate in the automated CI/CD pipelines.
Participate in product design reviews ensuring quality practices are baked into the software development and deployment life cycle.
Work with internal teams to document test environment and test data management container strategies and provisioning for the different types of testing activities.
Comprehend and decompose user stories/requirements to identify what tests need to be created and automated across all levels of testing.
Collaborate with QA Engineers to develop effective strategies and test plans.
Qualifications
6+ years of experience in test automation engineering with API based testing.
Preferred BS/MS in Computer Science, Engineering, or related subject.
Required Experience
Proficiency writing code in one of the following languages: Python, JavaScript, TypeScript
Working knowledge of IVR focused test automation tools such as: Cyara Velocity
Automating API testing and extensive knowledge of creating and leveraging mocks, stubs, and virtual services to fulfill test automation requirements using one of the following approaches:
Requests (Python)
Axios (JS/TS)
Extensive knowledge working with API requests and responses, traversing complex JSON tree data structures.
Domain knowledge on IVR (Contact Center) applications such as:
Genesys Cloud – Interactive Voice Response (IVR) system
Must demonstrate understanding of AI topics in the context of IVR technology
LLMs
Classification models
Voice to text transcription models
Preferred Experience With
Familiarity with Agile Frameworks and regression testing.
Working experience in API testing and SQL queries.
Experience in Quality Assurance Life Cycle (QALC) and Test Management aspects such as developing test strategies, defect reports, defect tracking, traceability matrices using Jira.
Experience with Test Management Tools: qTest
Continuous integration / continuous delivery (CI/CD) supporting technologies: GIT, Git Lab, Docker
Financial services technology/ consumer banking testing experience
Experience in Cyara Automation.
Automating tests for the full solution stack (unit, business logic, contract, usability, functional, performance).
Extensive knowledge of:
White Box Testing practices.
Software Engineering best practices for the full software development life cycle, including coding standards, code reviews, source control, build and release processes, continuous integration, and continuous deployment concepts (CI & CD), and test suite development and maintenance.
Must be able to provide hands‑on training for existing testers in writing and using automation scripts and ensuring best practices are followed.
Should have good experience with both manual and automated testing, preferably in the IVR space.
Possesses a deep understanding of shift‑left test practices and techniques along with the frameworks, and tools that support it.
Strong written and verbal communication skills.
Enthusiastic and energetic with an inherent curiosity to break code.
Benefits At IntelliBee
Long-Term Stability: Join us on a multi-year opportunities with room to grow.
Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
Future Planning: Enroll in our 401(k) program and invest in your financial security.
GC Assistance: We support immediate Green Card processing, if required.
Seniority level Mid-Senior level
Employment type Full-time
Job function Quality Assurance
Industries IT Services and IT Consulting
#J-18808-Ljbffr