Michaels Stores
Retail Customer Experience Manager-FT
Michaels Stores, Bradenton, Florida, United States, 34205
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Retail Customer Experience Manager-FT
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Michaels Stores . Store - BRADENTON, FL Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead omnichannel processes and maintain store recovery standards to uphold our Brand Promises. Provide friendly customer service. Assist Store Manager in ensuring compliance with SOPs and company policies; manage store conditions and results. Ensure front end policies are followed; meet KPIs and guide your team to achieve theirs. Plan and execute class and in-store events. Lead omnichannel initiatives. Manage shrink and safety programs. Assist with cash reconciliation, bank deposits, and inventory processes including RTV and ASN activities. Support onboarding and training of new team members; coach the customer experience team. Serve as Manager on Duty (MOD). Promote a positive, respectful environment; embody the organization’s values. Assist customers by locating products and providing solutions. Participate in truck unloading and stocking, ensuring standards and budget adherence. Cross-train in Custom Framing sales and production. In stores without a Framing Manager, lead the delivery of high-quality custom framing solutions, planning and managing workload in partnership with the Store Manager. Preferred Knowledge/Skills/Abilities:
Retail management experience preferred. Other duties as assigned. Physical Requirements and Work Environment:
Ability to stand long periods, move throughout the store, lift heavy boxes, and work nights, weekends, and early mornings. Some outdoor work and handling of glass and heat press in the frame shop. Applicants must meet legal requirements applicable in their location. Michaels is committed to inclusion and providing reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for assistance.
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Retail Customer Experience Manager-FT
role at
Michaels Stores . Store - BRADENTON, FL Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead omnichannel processes and maintain store recovery standards to uphold our Brand Promises. Provide friendly customer service. Assist Store Manager in ensuring compliance with SOPs and company policies; manage store conditions and results. Ensure front end policies are followed; meet KPIs and guide your team to achieve theirs. Plan and execute class and in-store events. Lead omnichannel initiatives. Manage shrink and safety programs. Assist with cash reconciliation, bank deposits, and inventory processes including RTV and ASN activities. Support onboarding and training of new team members; coach the customer experience team. Serve as Manager on Duty (MOD). Promote a positive, respectful environment; embody the organization’s values. Assist customers by locating products and providing solutions. Participate in truck unloading and stocking, ensuring standards and budget adherence. Cross-train in Custom Framing sales and production. In stores without a Framing Manager, lead the delivery of high-quality custom framing solutions, planning and managing workload in partnership with the Store Manager. Preferred Knowledge/Skills/Abilities:
Retail management experience preferred. Other duties as assigned. Physical Requirements and Work Environment:
Ability to stand long periods, move throughout the store, lift heavy boxes, and work nights, weekends, and early mornings. Some outdoor work and handling of glass and heat press in the frame shop. Applicants must meet legal requirements applicable in their location. Michaels is committed to inclusion and providing reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for assistance.
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