Fairmont Hotels & Resorts
Overview
Join to apply for the Guest Service Ambassador - Casual role at Fairmont Hotels & Resorts. Fairmont Orchid is a luxury resort located on the Kohala Coast of Hawai‘i Island, offering an authentic Hawaiian experience with extensive resort amenities. What Is In It For You Benefit available for full-time or part-time employees while being a part of the Fairmont Orchid ‘Ohana Premium medical/drug/vision benefits at competitive prices* Employer-paid group life and accidental insurance coverage ($7,500) + coverage for your ‘ohana* 401(k)/retirement savings plan with company matching 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately* 50% discounts at hotel restaurants, 30% discount on Fairmont Store retail and 30% discount on Spa Without Walls services Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)* Complimentary meals in the employee dining facility The role details below reflect the responsibilities and requirements for the position as described by the employer. Job Description
The Guest Services Ambassador (Belldesk & Valet) maintains the highest standard of service at the Porte Cochere (front entrance) by always lending a helping hand with a smile, escorting guests and providing assistance with transportation and luggage. What You Will Be Doing
Assist guests at arrival and departure with vehicle loading and unloading, vehicle retrieval and parking, rooming guests and luggage retrieval Support expeditors and shuttle service when needed Perform room moves, guest room deliveries (luggage, packages, envelopes, gifts, flowers, and group amenities) as needed Assist with group transportation and luggage movements as necessary Execute group activities including luggage and amenity deliveries, assisting with arrival and departure patterns for the day and communicate with MOD on statuses Coordinate group activity movements including off-site excursions, golf course transportation, via Hotel Shuttle or DMC/Transportation charter Provide unique experiences to all guests through warm, personal & detailed service in a luxury, upscale and fast-paced environment Ensure a positive first impression of the resort through cleanliness, setup and ambiance control Remember individuals’ names and preferences to extend personalized service Assist other rooms division departments with operations during peak times or when required Apply necessary precautions with regards to hotel safety and hygiene standards (HACCP) Be well versed in hotel fire & life safety/emergency procedures Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by Hotel Management Qualifications
Ability to focus on guest needs, remaining calm and courteous at all times Excellent reading, writing and oral proficiency in English Ability to speak other languages and basic understanding of local languages is an advantage Ability to work cohesively as part of a team Detail-oriented, service-focused, self-motivated and energetic Valid Driver’s License Additional Information
Hourly Rate:
$17.00 USD + tips Visa Requirements:
Applicants must be legally eligible to work in the United States. The hotel cannot assist candidates in obtaining U.S. work authorization. Our commitment to Diversity & Inclusion:
We are an inclusive company and aim to attract, recruit and promote diverse talent. Why work for Accor?
We are a worldwide leader; you can grow, learn and find a brand that matches your personality. Accor supports your growth and imagines tomorrow’s hospitality. Visit https://careers.accor.com/ About Fairmont Hotels & Resorts:
Fairmont offers exceptional hospitality and career opportunities worldwide, guided by values of Respect, Integrity, Teamwork and Empowerment. We are a community and environmental leader with a Green Partnership Program. An exciting future awaits! #BELIMITLESS
#J-18808-Ljbffr
Join to apply for the Guest Service Ambassador - Casual role at Fairmont Hotels & Resorts. Fairmont Orchid is a luxury resort located on the Kohala Coast of Hawai‘i Island, offering an authentic Hawaiian experience with extensive resort amenities. What Is In It For You Benefit available for full-time or part-time employees while being a part of the Fairmont Orchid ‘Ohana Premium medical/drug/vision benefits at competitive prices* Employer-paid group life and accidental insurance coverage ($7,500) + coverage for your ‘ohana* 401(k)/retirement savings plan with company matching 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately* 50% discounts at hotel restaurants, 30% discount on Fairmont Store retail and 30% discount on Spa Without Walls services Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)* Complimentary meals in the employee dining facility The role details below reflect the responsibilities and requirements for the position as described by the employer. Job Description
The Guest Services Ambassador (Belldesk & Valet) maintains the highest standard of service at the Porte Cochere (front entrance) by always lending a helping hand with a smile, escorting guests and providing assistance with transportation and luggage. What You Will Be Doing
Assist guests at arrival and departure with vehicle loading and unloading, vehicle retrieval and parking, rooming guests and luggage retrieval Support expeditors and shuttle service when needed Perform room moves, guest room deliveries (luggage, packages, envelopes, gifts, flowers, and group amenities) as needed Assist with group transportation and luggage movements as necessary Execute group activities including luggage and amenity deliveries, assisting with arrival and departure patterns for the day and communicate with MOD on statuses Coordinate group activity movements including off-site excursions, golf course transportation, via Hotel Shuttle or DMC/Transportation charter Provide unique experiences to all guests through warm, personal & detailed service in a luxury, upscale and fast-paced environment Ensure a positive first impression of the resort through cleanliness, setup and ambiance control Remember individuals’ names and preferences to extend personalized service Assist other rooms division departments with operations during peak times or when required Apply necessary precautions with regards to hotel safety and hygiene standards (HACCP) Be well versed in hotel fire & life safety/emergency procedures Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by Hotel Management Qualifications
Ability to focus on guest needs, remaining calm and courteous at all times Excellent reading, writing and oral proficiency in English Ability to speak other languages and basic understanding of local languages is an advantage Ability to work cohesively as part of a team Detail-oriented, service-focused, self-motivated and energetic Valid Driver’s License Additional Information
Hourly Rate:
$17.00 USD + tips Visa Requirements:
Applicants must be legally eligible to work in the United States. The hotel cannot assist candidates in obtaining U.S. work authorization. Our commitment to Diversity & Inclusion:
We are an inclusive company and aim to attract, recruit and promote diverse talent. Why work for Accor?
We are a worldwide leader; you can grow, learn and find a brand that matches your personality. Accor supports your growth and imagines tomorrow’s hospitality. Visit https://careers.accor.com/ About Fairmont Hotels & Resorts:
Fairmont offers exceptional hospitality and career opportunities worldwide, guided by values of Respect, Integrity, Teamwork and Empowerment. We are a community and environmental leader with a Green Partnership Program. An exciting future awaits! #BELIMITLESS
#J-18808-Ljbffr