Live Nation Entertainment
LN Venues, Box Office Manager - HOB Houston
Live Nation Entertainment, Houston, Texas, United States, 77246
LN Venues, Box Office Manager - HOB Houston
Apply for the
LN Venues, Box Office Manager - HOB Houston
role at
Live Nation Entertainment .
Live Nation is the world’s leading live entertainment company comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. We promote more than 50,000 events annually, connect sponsors with millions of fans, and foster a fun, upbeat work culture.
Responsibilities
Serve as the main Ticketing contact for all events at the venue(s) or locations assigned.
Develop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners.
Manage the hiring, training, scheduling, and day‑to‑day supervision of all Box Office personnel.
Ensure all Box Office staff adheres to the company’s ticket operations policies and procedures.
Collaborate with internal departments and external event personnel to ensure all ticketting needs are addressed.
Organize and oversee nightly Box Office operations during events (Ticket Sales, Will Call, Ticketing Scanning, etc.).
Create a positive & collaborative working environment and maintain staff morale.
Ensure Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise.
Build and maintain all events for venue(s) or locations assigned within the appropriate ticketing software.
Assist talent buyers, tour personnel and internal staff with event programming, reporting, ticket holds, and other ticketing details.
Work with the Marketing, Production and Talent departments, artist management and label representatives to set‑up events, place holds, process orders, and release tickets in a timely fashion.
Assist with monitoring of all ticket inventory.
Collaborate with the Pricing team to monitor and dynamically price tickets to maximize revenue.
Partner with Ancillary Product team and Venue General Manager to create and optimize ancillary products to drive incremental revenue.
Ensure ADA compliant ticketing practices.
Maintain accurate Box Office accounting records and archives.
Ensure venue Box Office staff adheres to company’s cash handling policies and procedures.
Perform daily Box Office safe reconciliation, prepare deposits, and run all daily financial reporting.
Responsible for the preparation of all Box Office settlement reports on event nights.
Actively participate in event settlements, as needed.
Monitor all ticketing software and hardware and report any issues immediately.
Embrace all new ticketing technology provided by Ticketmaster including TM1 Entry, TM1 Sales, TM1 Events etc.
Keep current with all key ticketing trends in entertainment industry.
Attend all relevant meetings, discussions, and conferences as the venue’s ticketing lead.
Perform additional duties as assigned by leadership.
Qualifications
Bachelor’s degree from an accredited university or comparable work experience.
2‑3 years’ experience as a Box Office manager or representative, including management level work experience.
Strong knowledge of customer service, computer operations, and accounting/cash management procedures.
Understanding of ticketing systems including, but not limited to Ticketmaster Host, Archtics, AccountManager and the TM1 product suite.
Previous experience managing season ticket business and ancillary products such as VIP Parking, Club and other premium hospitality offerings.
Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow‑up, communicate and diffuse possibly volatile situations with tact.
Ability to communicate respectfully with diplomacy across all levels of business is essential.
Excellent oral and written communication skills.
Proficiency with Microsoft Office applications (Outlook, Excel, Word, etc.).
Ability to work evening and weekend hours, based on the needs of daily business operations.
Detail‑oriented with a strong ability to work under pressure to meet strict and fluid deadlines.
Benefits & Perks
Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs).
Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets.
401(k) program with company match, Stock Program Reimbursement.
New parent programs & support including caregiver leave and baby bonus, infertility support.
Tuition reimbursement, student loan repayment internal growth and development programs & trainings.
Volunteer time off, crowdfunding network.
Equal Employment Opportunity Live Nation is an Equal Opportunity Employer. We celebrate and value diverse perspectives and embrace an inclusive workforce. Live Nation strongly supports equal employment opportunity for all applicants regardless of age, race, color, religion, gender, sexual orientation, disability, veteran status, and any other basis protected by applicable law.
#J-18808-Ljbffr
LN Venues, Box Office Manager - HOB Houston
role at
Live Nation Entertainment .
Live Nation is the world’s leading live entertainment company comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. We promote more than 50,000 events annually, connect sponsors with millions of fans, and foster a fun, upbeat work culture.
Responsibilities
Serve as the main Ticketing contact for all events at the venue(s) or locations assigned.
Develop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners.
Manage the hiring, training, scheduling, and day‑to‑day supervision of all Box Office personnel.
Ensure all Box Office staff adheres to the company’s ticket operations policies and procedures.
Collaborate with internal departments and external event personnel to ensure all ticketting needs are addressed.
Organize and oversee nightly Box Office operations during events (Ticket Sales, Will Call, Ticketing Scanning, etc.).
Create a positive & collaborative working environment and maintain staff morale.
Ensure Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise.
Build and maintain all events for venue(s) or locations assigned within the appropriate ticketing software.
Assist talent buyers, tour personnel and internal staff with event programming, reporting, ticket holds, and other ticketing details.
Work with the Marketing, Production and Talent departments, artist management and label representatives to set‑up events, place holds, process orders, and release tickets in a timely fashion.
Assist with monitoring of all ticket inventory.
Collaborate with the Pricing team to monitor and dynamically price tickets to maximize revenue.
Partner with Ancillary Product team and Venue General Manager to create and optimize ancillary products to drive incremental revenue.
Ensure ADA compliant ticketing practices.
Maintain accurate Box Office accounting records and archives.
Ensure venue Box Office staff adheres to company’s cash handling policies and procedures.
Perform daily Box Office safe reconciliation, prepare deposits, and run all daily financial reporting.
Responsible for the preparation of all Box Office settlement reports on event nights.
Actively participate in event settlements, as needed.
Monitor all ticketing software and hardware and report any issues immediately.
Embrace all new ticketing technology provided by Ticketmaster including TM1 Entry, TM1 Sales, TM1 Events etc.
Keep current with all key ticketing trends in entertainment industry.
Attend all relevant meetings, discussions, and conferences as the venue’s ticketing lead.
Perform additional duties as assigned by leadership.
Qualifications
Bachelor’s degree from an accredited university or comparable work experience.
2‑3 years’ experience as a Box Office manager or representative, including management level work experience.
Strong knowledge of customer service, computer operations, and accounting/cash management procedures.
Understanding of ticketing systems including, but not limited to Ticketmaster Host, Archtics, AccountManager and the TM1 product suite.
Previous experience managing season ticket business and ancillary products such as VIP Parking, Club and other premium hospitality offerings.
Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow‑up, communicate and diffuse possibly volatile situations with tact.
Ability to communicate respectfully with diplomacy across all levels of business is essential.
Excellent oral and written communication skills.
Proficiency with Microsoft Office applications (Outlook, Excel, Word, etc.).
Ability to work evening and weekend hours, based on the needs of daily business operations.
Detail‑oriented with a strong ability to work under pressure to meet strict and fluid deadlines.
Benefits & Perks
Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs).
Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets.
401(k) program with company match, Stock Program Reimbursement.
New parent programs & support including caregiver leave and baby bonus, infertility support.
Tuition reimbursement, student loan repayment internal growth and development programs & trainings.
Volunteer time off, crowdfunding network.
Equal Employment Opportunity Live Nation is an Equal Opportunity Employer. We celebrate and value diverse perspectives and embrace an inclusive workforce. Live Nation strongly supports equal employment opportunity for all applicants regardless of age, race, color, religion, gender, sexual orientation, disability, veteran status, and any other basis protected by applicable law.
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