H&R Block
Overview
Join to apply for the
Team Leader
role at
H&R Block . At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that will grow stronger every year. Responsibilities
Balance leadership of a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. Serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office-related growth objectives. Be a knowledgeable resource on tax topics and products for associates. Partner with the District General Manager to create and implement office-level growth plans, develop local partnerships, and manage office community involvement. Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions. Serve as point of contact for onsite escalated client service concerns; ensure clients are scheduled properly and conflicts are resolved. Lead daily activities to ensure that all tax office associates meet deadlines, with attention to quality standards, priorities, and goals. Build an engaging team environment by training and coaching associates to execute Service Standards and recognize outstanding contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns. Qualifications
Prior experience in a customer service, shift leader, or similar role; experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Annual completion of continuing education and ability to meet IRS and applicable state requirements. Computer proficiency with the ability to use MS Office. Demonstrated ability to work independently with minimal supervision. Customer-centric mindset; passionate, determined, and resilient. Ability to work a flexible schedule and adapt to business needs. High school diploma or equivalent or higher. Benefits
Employee Assistance Program with Health Advocate. Wellbeing program (BetterYou) to help build healthy habits. Neurodiversity and caregiver support available to you and your family. Various discounts on everyday items and services. Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan. Check all available benefits at www.blockbenefits.com. The Community You Will Join
At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together. We create an environment where everyone feels safe to bring their authentic self and belongs as part of a larger team. You will be immersed in an exceptional work environment recognized on Best Companies lists and surrounded by colleagues committed to helping each other grow. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment. Additional
Sponsored Job
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Join to apply for the
Team Leader
role at
H&R Block . At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that will grow stronger every year. Responsibilities
Balance leadership of a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. Serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office-related growth objectives. Be a knowledgeable resource on tax topics and products for associates. Partner with the District General Manager to create and implement office-level growth plans, develop local partnerships, and manage office community involvement. Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions. Serve as point of contact for onsite escalated client service concerns; ensure clients are scheduled properly and conflicts are resolved. Lead daily activities to ensure that all tax office associates meet deadlines, with attention to quality standards, priorities, and goals. Build an engaging team environment by training and coaching associates to execute Service Standards and recognize outstanding contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns. Qualifications
Prior experience in a customer service, shift leader, or similar role; experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Annual completion of continuing education and ability to meet IRS and applicable state requirements. Computer proficiency with the ability to use MS Office. Demonstrated ability to work independently with minimal supervision. Customer-centric mindset; passionate, determined, and resilient. Ability to work a flexible schedule and adapt to business needs. High school diploma or equivalent or higher. Benefits
Employee Assistance Program with Health Advocate. Wellbeing program (BetterYou) to help build healthy habits. Neurodiversity and caregiver support available to you and your family. Various discounts on everyday items and services. Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan. Check all available benefits at www.blockbenefits.com. The Community You Will Join
At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together. We create an environment where everyone feels safe to bring their authentic self and belongs as part of a larger team. You will be immersed in an exceptional work environment recognized on Best Companies lists and surrounded by colleagues committed to helping each other grow. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment. Additional
Sponsored Job
#J-18808-Ljbffr