Encore Fire Protection
Company Overview
Encore Fire Protection, the east coast's largest full‑service fire protection company, serves over 90,000 customers from Maine to Louisiana. With more than 2,200 employees, we provide innovative fire suppression, sprinkler, and alarm solutions that protect lives and properties daily. Our culture is focused on growth, innovation, and safety.
Our mission:
To be the best fire protection company the industry has ever seen.
Where You Fit In Operations Specialist working out of our Parsippany, NJ office. You will serve as the second layer between customers and technicians to ensure projects are delivered with integrity, accuracy, and timeliness. The role requires a proactive, deadline‑driven personality who can work independently and build strong customer relationships.
What You'll Be Doing
Manage and oversee service delivery for specific product lines.
Review scope of work and service contracts for accuracy.
Match billing with contract quotes and spot even the smallest differences.
Investigate scope of work performed when billing discrepancies occur.
Communicate daily with customers regarding invoice changes.
Maintain focus on executing the end‑of‑month billing cycle.
What You’ll Need To Succeed
Excellent attitude and strong desire to succeed.
Preferred: College degree; alternatively, 2 years of related experience.
Prior experience in a service business or scheduling position.
Comfortable with technology, e.g., Microsoft Office, and willingness to learn specialized software.
Ability to work under pressure and meet deadlines.
What We Offer
Competitive salary and performance‑based bonuses.
Purpose‑driven work environment that values results.
Flexible dress code and casual workplace culture.
Freedom to experiment and improve within an innovative culture.
Access to web‑based productivity tools.
Comprehensive medical, dental, and vision coverage.
401(k) plan with company match.
Company‑paid life insurance ($50,000).
Encore Fire Protection is an Equal‑Opportunity Employer and an E‑Verify Employer.
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Our mission:
To be the best fire protection company the industry has ever seen.
Where You Fit In Operations Specialist working out of our Parsippany, NJ office. You will serve as the second layer between customers and technicians to ensure projects are delivered with integrity, accuracy, and timeliness. The role requires a proactive, deadline‑driven personality who can work independently and build strong customer relationships.
What You'll Be Doing
Manage and oversee service delivery for specific product lines.
Review scope of work and service contracts for accuracy.
Match billing with contract quotes and spot even the smallest differences.
Investigate scope of work performed when billing discrepancies occur.
Communicate daily with customers regarding invoice changes.
Maintain focus on executing the end‑of‑month billing cycle.
What You’ll Need To Succeed
Excellent attitude and strong desire to succeed.
Preferred: College degree; alternatively, 2 years of related experience.
Prior experience in a service business or scheduling position.
Comfortable with technology, e.g., Microsoft Office, and willingness to learn specialized software.
Ability to work under pressure and meet deadlines.
What We Offer
Competitive salary and performance‑based bonuses.
Purpose‑driven work environment that values results.
Flexible dress code and casual workplace culture.
Freedom to experiment and improve within an innovative culture.
Access to web‑based productivity tools.
Comprehensive medical, dental, and vision coverage.
401(k) plan with company match.
Company‑paid life insurance ($50,000).
Encore Fire Protection is an Equal‑Opportunity Employer and an E‑Verify Employer.
#J-18808-Ljbffr