Brooklinen
The Manager, Inbound Operations will own Brooklinen’s First Mile strategy, with responsibility for the financial, operational, and people aspects of global inbound logistics. This role oversees end-to-end inbound freight — including vendor partnerships, customs compliance, and budget ownership — ensuring the efficient, compliant, and scalable flow of goods into Brooklinen’s supply chain. The ideal candidate combines analytical rigor with strong leadership skills, driving cost savings, process innovation, and team development to position the business for continued growth.
This role is based in Manhattan, NY, and we have a 2 days in/3 days remote schedule.
What You’ll Do
Strategic Leadership & Process Ownership Lead day-to-day inbound logistics operations with a focus on efficiency, scalability, and compliance. Develop and refine inbound strategy to balance cost, speed, and service. Champion process improvements that streamline workflows and reduce costs. Data-Driven Decision Making Own data accuracy and reporting across logistics systems and tools including NetSuite. Deliver actionable insights and KPIs (e.g., landed cost accuracy, duty and tariff schedules, transit times, container and floor-loaded utilization, receiving SLA adherence) to inform business decisions. Proactively identify trends, issues, and solutions to improve performance. Vendor and Stakeholder Management Build and manage relationships with global freight forwarders (air, ocean, and OTR), brokers, and logistics partners. Run RFPs and QBRs to ensure accountability, service quality, and cost competitiveness. Partner cross-functionally to align inbound performance with business needs. Customs Compliance & Operational Excellence Oversee customs compliance and tariff assessments to reduce risk and optimize costs. Partner with 3PLs to drive accuracy, speed, and clear communication. Maintain inbound forecasts and proactively address potential constraints. People Management & Associate Development Manage, coach, and develop junior associates. Set clear goals and KPIs, ensuring accountability and continuous improvement. Mentor and foster career growth aligned with Brooklinen’s competency framework. Cross-Functional Collaboration Partner with Planning, Sourcing, and Product Development to align logistics with supply chain strategy. Act as subject matter expert on inbound processes and systems. Support integration of inbound operations across new channels. Own and manage inbound freight budget, forecasting, and reporting. Monitor spend vs. budget, communicate drivers, and implement corrective actions. Provide insights during quarterly and annual P&L reviews. Stay current on logistics trends to anticipate risk and maintain best-in-class operations. Support strategic supply chain initiatives from Operations leadership. What You’ll Bring
3–5 years of progressive experience in supply chain, global logistics, or operations, ideally within high-growth consumer products or mid-market organizations. At least 1 year of management experience with proven people leadership and associate development. Hands-on experience managing inbound freight, including budget ownership, variance tracking, and cost reporting. Strong vendor management skills, with experience running RFPs, leading QBRs, and enforcing SLAs. Ability to manage complex projects, align cross-functional teams, and influence stakeholders across Finance, Planning, and Product Development. Knowledge of customs compliance, HTS classification, and duty/tariff schedules. Excellent communication and presentation skills, with the ability to deliver insights to senior leadership. Continuous improvement mindset with a track record of building scalable, efficient processes. What Success Looks Like
Inbound freight consistently meets cost, speed, and service targets. Vendor relationships are strong, accountable, and drive measurable performance improvements. Customs compliance processes are streamlined with no major risk exposures. The team is high-performing, engaged, and developing in line with Brooklinen’s competencies. Forecasts, budgets, and KPIs are accurate, transparent, and trusted across the business. Cross-functional teams view inbound operations as a reliable and strategic partner. Continuous improvements deliver measurable savings and efficiency gains year over year. About Brooklinen: Brooklinen is a fast-growing direct-to-consumer brand focused on quality, value, and a collaborative culture. Our office is located in Manhattan, and we offer a hybrid schedule as described above. Note: Brooklinen is an equal employment opportunity employer. We encourage applicants of all backgrounds to apply.
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Strategic Leadership & Process Ownership Lead day-to-day inbound logistics operations with a focus on efficiency, scalability, and compliance. Develop and refine inbound strategy to balance cost, speed, and service. Champion process improvements that streamline workflows and reduce costs. Data-Driven Decision Making Own data accuracy and reporting across logistics systems and tools including NetSuite. Deliver actionable insights and KPIs (e.g., landed cost accuracy, duty and tariff schedules, transit times, container and floor-loaded utilization, receiving SLA adherence) to inform business decisions. Proactively identify trends, issues, and solutions to improve performance. Vendor and Stakeholder Management Build and manage relationships with global freight forwarders (air, ocean, and OTR), brokers, and logistics partners. Run RFPs and QBRs to ensure accountability, service quality, and cost competitiveness. Partner cross-functionally to align inbound performance with business needs. Customs Compliance & Operational Excellence Oversee customs compliance and tariff assessments to reduce risk and optimize costs. Partner with 3PLs to drive accuracy, speed, and clear communication. Maintain inbound forecasts and proactively address potential constraints. People Management & Associate Development Manage, coach, and develop junior associates. Set clear goals and KPIs, ensuring accountability and continuous improvement. Mentor and foster career growth aligned with Brooklinen’s competency framework. Cross-Functional Collaboration Partner with Planning, Sourcing, and Product Development to align logistics with supply chain strategy. Act as subject matter expert on inbound processes and systems. Support integration of inbound operations across new channels. Own and manage inbound freight budget, forecasting, and reporting. Monitor spend vs. budget, communicate drivers, and implement corrective actions. Provide insights during quarterly and annual P&L reviews. Stay current on logistics trends to anticipate risk and maintain best-in-class operations. Support strategic supply chain initiatives from Operations leadership. What You’ll Bring
3–5 years of progressive experience in supply chain, global logistics, or operations, ideally within high-growth consumer products or mid-market organizations. At least 1 year of management experience with proven people leadership and associate development. Hands-on experience managing inbound freight, including budget ownership, variance tracking, and cost reporting. Strong vendor management skills, with experience running RFPs, leading QBRs, and enforcing SLAs. Ability to manage complex projects, align cross-functional teams, and influence stakeholders across Finance, Planning, and Product Development. Knowledge of customs compliance, HTS classification, and duty/tariff schedules. Excellent communication and presentation skills, with the ability to deliver insights to senior leadership. Continuous improvement mindset with a track record of building scalable, efficient processes. What Success Looks Like
Inbound freight consistently meets cost, speed, and service targets. Vendor relationships are strong, accountable, and drive measurable performance improvements. Customs compliance processes are streamlined with no major risk exposures. The team is high-performing, engaged, and developing in line with Brooklinen’s competencies. Forecasts, budgets, and KPIs are accurate, transparent, and trusted across the business. Cross-functional teams view inbound operations as a reliable and strategic partner. Continuous improvements deliver measurable savings and efficiency gains year over year. About Brooklinen: Brooklinen is a fast-growing direct-to-consumer brand focused on quality, value, and a collaborative culture. Our office is located in Manhattan, and we offer a hybrid schedule as described above. Note: Brooklinen is an equal employment opportunity employer. We encourage applicants of all backgrounds to apply.
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