Fairbanks Morse
Fairbanks Morse Defense, 950 10th St South, Jacksonville Beach, Florida, United States of America
Job Description Posted Friday, October 31, 2025 at 6:00 AM
Mission-Driven. Honor-Bound. Fairbanks Morse Defense. What’s your calling?
For the men and women of Fairbanks Morse Defense it’s the rapid and effective support of the fleets that entrust us to design, develop, and deliver the best naval power technology on the planet. We’re one of the nation’s leading marine defense contractors because of the highly trained and dedicated teams that provide reliable power systems, parts, and aftermarket services to the U.S. Navy, Coast Guard, Military Sealift Command, and Canadian Coast Guard. When you join Fairbanks Morse Defense, you join a legacy of commitment that spans 150 years. Fairbanks Morse Defense offers competitive benefits with a wide range of training and development opportunities. Our world‑class teams are dedicated to helping every individual achieve their full potential. Discover what it’s like to be a part of the Fairbanks Morse Defense team here: https://www.fairbanksmorsedefense.com/careers
Exciting News!
Fairbanks Morse Defense is currently providing all newly hired
Field Service Technicians with
a
$5,000 sign-on bonus
— and after completing
12 months of full-time employment , you’ll receive an
additional $5,000 retention bonus!
Summary A
Field Service Technician (FST)
is responsible for installation, commissioning, scheduled, and emergency service on products serviced by Fairbanks Morse Defense, commensurate with appropriate certification.
Products may include, but are not limited to:
Electrical controls
Cranes
Elevators
Davits
The FST is required to establish, promote, and maintain excellent rapport with all customers, co‑workers, sales representatives, and others as appropriate. The FST must also maintain continuous communication with Regional Offices and direct managers.
Principal Duties and Responsibilities Role
Relies on experience and judgment to plan and accomplish goals
Diagnose problems and develop solutions for qualified products
Work independently on qualified products
May occasionally be assigned to shop duties such as general machining, part inspections, assembly, testing, and warehouse work
Technical
Meet qualifications for providing Tech Rep support services
Stay current on Engineering Change Orders, Field Service Change Notices, and Service Information Letters
Keep service manuals updated with the latest revisions
Document work performed on Service Reports and write Condition Found Reports
Safety
Operate safely in accordance with published guidelines
Wear appropriate PPE as required
Report all work‑related accidents or injuries immediately
Complete annual safety training as outlined in the regional schedule
Administration
Provide accurate and timely reporting (timecards, expense reports, mileage, project closures, etc.)
Obtain and maintain certification per Service Progression Requirements
Provide estimated time of arrival to customers when applicable
Maintain company property (vehicle, credit cards, PPE, test equipment, laptop, etc.)
Customer Satisfaction
Provide proper and adequate communication to internal and external customers
Complete maintenance documentation properly and deliver to the customer upon completion
Strive to achieve a “first time fix” on all service calls
Maintain customer satisfaction rates in accordance with company guidelines
Performance
Maximize productivity by combining service opportunities
Complete all work efficiently and on schedule
Adhere to company dress code and safety regulations
Follow escalation processes and procedures
Communicate effectively with all levels of the organization
Act as a role model for other Field Service Technicians — lead by example
Conduct yourself with professionalism and high‑quality service delivery
Manage stressful internal and external customer situations with diplomacy
All other duties as assigned
Qualifications and Educational Requirements Education and Experience:
High School Diploma or GED required
One or more of the following:
Associate degree in technical discipline
and
four years of military or relevant industry experience
Four years of military or relevant industry experience in similar or equivalent product lines serviced by FMD
Additional Requirements:
Reliable team player with professional demeanor
Knowledge of diesel and spark gas engine test equipment and theory (preferred)
Basic understanding of gas compression and associated hazards (preferred)
Ability to read and interpret product line diagrams and blueprints
Foundation in pneumatics, hydraulics, PLCs, and electronic controls (preferred)
Ability to troubleshoot independently and restore equipment to full operation
Strong written and verbal communication skills
Excellent organization and planning skills
Proficiency in Microsoft Office
Strong mechanical aptitude
Valid driver’s license and eligibility for company credit card
Ability to travel up to
75%
(domestic and international, including weekends, evenings, holidays, and emergency callouts)
Must hold a valid
U.S. Passport
or be able to obtain one within 3 months of hire
Must meet
NOFORN
requirements for access to Unclassified Naval Nuclear Propulsion Information — proof of U.S. Citizenship required (U.S. Passport, Birth Certificate, or Naturalization Certificate)
Physical Requirements While performing duties, the FST is regularly required to:
Stand, walk, use hands/fingers, handle or feel tools or components
Reach with hands and arms; stoop, kneel, crouch, or crawl
Talk, hear, and smell
Sit and climb or balance frequently
Vision requirements
include close, distant, color, peripheral, and depth perception, plus the ability to adjust focus. Must be able to regularly lift
at least 35 pounds .
Join the Team If you’re a motivated problem-solver with a passion for mechanical systems and service excellence, this is your opportunity to make an impact while working on mission-critical equipment that powers the defense industry.
Apply today to join the Fairbanks Morse Defense team — and take advantage of our $10,000 total bonus program!
Fairbanks Morse offers a competitive benefits package including but not limited to medical, dental, vision, life, and disability insurance and 401k retirement plan with employer match. In addition, we offer paid time off, paid holidays, paid parental leave, and tuition reimbursement.This position may also be eligible for a travel hardship bonus when applicable.
Equal Opportunity Employer/Veterans/Disabled
Fairbanks Morse Defense, 950 10th St South, Jacksonville Beach, Florida, United States of America
#J-18808-Ljbffr
Job Description Posted Friday, October 31, 2025 at 6:00 AM
Mission-Driven. Honor-Bound. Fairbanks Morse Defense. What’s your calling?
For the men and women of Fairbanks Morse Defense it’s the rapid and effective support of the fleets that entrust us to design, develop, and deliver the best naval power technology on the planet. We’re one of the nation’s leading marine defense contractors because of the highly trained and dedicated teams that provide reliable power systems, parts, and aftermarket services to the U.S. Navy, Coast Guard, Military Sealift Command, and Canadian Coast Guard. When you join Fairbanks Morse Defense, you join a legacy of commitment that spans 150 years. Fairbanks Morse Defense offers competitive benefits with a wide range of training and development opportunities. Our world‑class teams are dedicated to helping every individual achieve their full potential. Discover what it’s like to be a part of the Fairbanks Morse Defense team here: https://www.fairbanksmorsedefense.com/careers
Exciting News!
Fairbanks Morse Defense is currently providing all newly hired
Field Service Technicians with
a
$5,000 sign-on bonus
— and after completing
12 months of full-time employment , you’ll receive an
additional $5,000 retention bonus!
Summary A
Field Service Technician (FST)
is responsible for installation, commissioning, scheduled, and emergency service on products serviced by Fairbanks Morse Defense, commensurate with appropriate certification.
Products may include, but are not limited to:
Electrical controls
Cranes
Elevators
Davits
The FST is required to establish, promote, and maintain excellent rapport with all customers, co‑workers, sales representatives, and others as appropriate. The FST must also maintain continuous communication with Regional Offices and direct managers.
Principal Duties and Responsibilities Role
Relies on experience and judgment to plan and accomplish goals
Diagnose problems and develop solutions for qualified products
Work independently on qualified products
May occasionally be assigned to shop duties such as general machining, part inspections, assembly, testing, and warehouse work
Technical
Meet qualifications for providing Tech Rep support services
Stay current on Engineering Change Orders, Field Service Change Notices, and Service Information Letters
Keep service manuals updated with the latest revisions
Document work performed on Service Reports and write Condition Found Reports
Safety
Operate safely in accordance with published guidelines
Wear appropriate PPE as required
Report all work‑related accidents or injuries immediately
Complete annual safety training as outlined in the regional schedule
Administration
Provide accurate and timely reporting (timecards, expense reports, mileage, project closures, etc.)
Obtain and maintain certification per Service Progression Requirements
Provide estimated time of arrival to customers when applicable
Maintain company property (vehicle, credit cards, PPE, test equipment, laptop, etc.)
Customer Satisfaction
Provide proper and adequate communication to internal and external customers
Complete maintenance documentation properly and deliver to the customer upon completion
Strive to achieve a “first time fix” on all service calls
Maintain customer satisfaction rates in accordance with company guidelines
Performance
Maximize productivity by combining service opportunities
Complete all work efficiently and on schedule
Adhere to company dress code and safety regulations
Follow escalation processes and procedures
Communicate effectively with all levels of the organization
Act as a role model for other Field Service Technicians — lead by example
Conduct yourself with professionalism and high‑quality service delivery
Manage stressful internal and external customer situations with diplomacy
All other duties as assigned
Qualifications and Educational Requirements Education and Experience:
High School Diploma or GED required
One or more of the following:
Associate degree in technical discipline
and
four years of military or relevant industry experience
Four years of military or relevant industry experience in similar or equivalent product lines serviced by FMD
Additional Requirements:
Reliable team player with professional demeanor
Knowledge of diesel and spark gas engine test equipment and theory (preferred)
Basic understanding of gas compression and associated hazards (preferred)
Ability to read and interpret product line diagrams and blueprints
Foundation in pneumatics, hydraulics, PLCs, and electronic controls (preferred)
Ability to troubleshoot independently and restore equipment to full operation
Strong written and verbal communication skills
Excellent organization and planning skills
Proficiency in Microsoft Office
Strong mechanical aptitude
Valid driver’s license and eligibility for company credit card
Ability to travel up to
75%
(domestic and international, including weekends, evenings, holidays, and emergency callouts)
Must hold a valid
U.S. Passport
or be able to obtain one within 3 months of hire
Must meet
NOFORN
requirements for access to Unclassified Naval Nuclear Propulsion Information — proof of U.S. Citizenship required (U.S. Passport, Birth Certificate, or Naturalization Certificate)
Physical Requirements While performing duties, the FST is regularly required to:
Stand, walk, use hands/fingers, handle or feel tools or components
Reach with hands and arms; stoop, kneel, crouch, or crawl
Talk, hear, and smell
Sit and climb or balance frequently
Vision requirements
include close, distant, color, peripheral, and depth perception, plus the ability to adjust focus. Must be able to regularly lift
at least 35 pounds .
Join the Team If you’re a motivated problem-solver with a passion for mechanical systems and service excellence, this is your opportunity to make an impact while working on mission-critical equipment that powers the defense industry.
Apply today to join the Fairbanks Morse Defense team — and take advantage of our $10,000 total bonus program!
Fairbanks Morse offers a competitive benefits package including but not limited to medical, dental, vision, life, and disability insurance and 401k retirement plan with employer match. In addition, we offer paid time off, paid holidays, paid parental leave, and tuition reimbursement.This position may also be eligible for a travel hardship bonus when applicable.
Equal Opportunity Employer/Veterans/Disabled
Fairbanks Morse Defense, 950 10th St South, Jacksonville Beach, Florida, United States of America
#J-18808-Ljbffr