Admissions Operations Analyst

* Monitor automated system queues and resolve document mismatches or failed imports. Review application records for completeness and route for timely review and decision. Accurately process incoming transcripts, test scores, and application materials.* Run saved queries, filters, and reports in the CRM to support daily admissions operations. Maintain standard CRM dashboards, inbox views, and workflow tools for team efficiency. Perform data integrity checks, including population and stage audits. Reconcile duplicate IDs and assist with student record updates in the SIS, under institutional data governance protocols.* Identify and resolve routine user or system-level issues in CRM and SIS platforms (e.g., checklist errors, material matching problems). Conduct root-cause analysis on recurring issues before escalating to the Technology Manager or IT team. Collaborate with technical staff to test small-scale changes in forms, fields, and materials without managing configuration design.* Generate operational reports to track application progress, missing documents, and data inconsistencies. Support quality assurance through periodic reviews of application data, material matching, and decision accuracy.* Respond professionally and accurately to admissions-related inquiries via shared inboxes, phone, or email and serve as a backup to Admissions Counselors during high-volume application periods.* Participate in regular team meetings to improve workflow and processing practices. Document and communicate daily system use challenges or breakdowns to leadership or technical partners. Performs other duties as assigned.* Bachelor’s degree in applicable field or equivalent combination of education and experience.* Two years of experience utilizing a Customer Relationship Management (CRM) and/or Enterprise Resource Planning (ERP) system in a professional or academic environment.* Demonstrated customer service skills committed to providing excellent support to clients, customers, and end-users.* Knowledge of word processing, spreadsheet, and database applications. Knowledge of higher education admissions processes.* Ability to multitask and work cooperatively with others.* Excellent verbal and written communication skills.* Ability to present information clearly and concisely.* Bachelor's degree in an applicable field or equivalent combination of education and experience.* Two years or more of related experience in higher education and/or admissions utilizing a Customer Relationship Management (CRM) and/or Enterprise Resource Planning (ERP) system**Background Check Requirements:** For more than 140 years, Prairie View A&M University (PVAMU) has been igniting passion in its students. With an established reputation for producing engineers, nurses, and educators, PVAMU offers baccalaureate degrees, master’s degrees, and doctoral degree programs through nine colleges and schools. The University has an enrollment of more than 8,500 students. Designated an institution of “the first class” in the Texas Constitution, PVAMU is the second-oldest public institution of higher education in the state and a member of The Texas A&M University System. The University is dedicated to fulfilling its land-grant mission of achieving excellence in teaching, research, and service.

PVAMU is conveniently located near the rapidly growing residential and commercial area known as the Northwest Houston Corridor. The developing Northwest Houston Corridor offers newly developed suburban communities, a variety of shopping and dining near the Houston Premium Outlets and is a short, 35-minute commute into downtown Houston. #J-18808-Ljbffr