American President Lines
Import / Export Specialist II
American President Lines, Mount Juliet, Tennessee, United States, 37122
Overview
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees across 1,500 sites, we are a Top 5 global 3PL. We strive to engage and empower a diverse, global team to co-create value through our contract logistics and air, ocean, ground, and finished vehicle transport solutions. Join us in a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. Pay range: $22.75 Role
YOUR ROLE Are you known for your attention to detail and excellent customer service? Are you passionate about identifying and processing efficient shipment logistics? If so, this opportunity allows you to provide a vital service for processing inbound or outbound shipments, with emphasis on preparing, tracking, and maintaining important documentation. Responsibilities
Serve as single point of coordination between customers (internal and external), U.S. Customs and Border Protection and other government agencies to ensure service commitments are achieved and maintained in accordance with client and company objectives. Provide excellent and timely customer service by proactively informing clients of the status of their shipments using judgment and knowledge, referring more technical questions to the team leader or licensed broker for response. Receive, review and process documentation for an assigned base of accounts, and process documents through the system. Interface with other CEVA systems to provide updates and communications for internal and external customers to produce timely and compliant transactions. Obtain release and other government agency releases as appropriate, arranging receiving or delivery, and ensuring invoicing for services is completed accurately and within the timeframe consistent with the account and company policy. Process other duties required for compliant release and timely delivery and receipt of shipments after release including but not limited to OGA release, cargo delivery set-up, and client invoicing. Perform initial reviews and advise supervisor of any problems or irregularities discovered within assigned transactions. Ensure customer profile information is entered and updated in the appropriate company system for any customers; prepare quotations, letters, and communications as directed. Manage pre-alerts daily to determine whether freight is arriving as expected and ocean documents are received within the time standard specified. Qualifications
Education and Experience:
High School Diploma or GED, Associate’s Degree preferred; minimum one to three years related experience. Credentials:
Professional certification may be required in some areas. Skills:
Basic proficiency in Microsoft Office, internet, web-based and job-specific software applications; accurate typing/data entry skills; ability to perform arithmetic in U.S. currency and common measurement units. Characteristics:
Responds promptly and professionally to customer needs; identifies and resolves problems in a timely manner; follows policies and procedures; understands laws, rules and regulations in assigned areas; ability to gather and analyze documents skillfully. What We Have to Offer
We offer a benefits package with a focus on wellbeing, including competitive Paid Time Off, 401(k), health insurance, and an employee benefits platform with discounts on gym memberships and a range of brands. We emphasize collaboration and recognize employee contributions. This role is a potential stepping stone for your career path within CEVA. About Tomorrow
We value your professional and personal growth and provide opportunities for advancement within CEVA. This role can be the first step on your career path with us, with potential to stay in the same job family or explore other areas such as sales or supply chain. #LI-GA2 EEO and Compliance
CEVA operates in a multicultural, global environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic. CEVA is committed to equal opportunity for minorities, females, protected veterans, and individuals with disabilities. Please note: Legitimate CEVA recruitment processes include communication through recognized professional networks, such as LinkedIn or via an official company email address. We recommend that you do not respond to unsolicited propositions from unfamiliar contacts. Information provided is true and accurate. False statements may void the application. Outstanding benefits for employees and families include multiple health plans, company contributions to health savings accounts, prescription, dental and vision coverage, company-paid life and disability insurance, voluntary benefits, a 401(k) with company match, flexible PTO, and tuition reimbursement.
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CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees across 1,500 sites, we are a Top 5 global 3PL. We strive to engage and empower a diverse, global team to co-create value through our contract logistics and air, ocean, ground, and finished vehicle transport solutions. Join us in a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. Pay range: $22.75 Role
YOUR ROLE Are you known for your attention to detail and excellent customer service? Are you passionate about identifying and processing efficient shipment logistics? If so, this opportunity allows you to provide a vital service for processing inbound or outbound shipments, with emphasis on preparing, tracking, and maintaining important documentation. Responsibilities
Serve as single point of coordination between customers (internal and external), U.S. Customs and Border Protection and other government agencies to ensure service commitments are achieved and maintained in accordance with client and company objectives. Provide excellent and timely customer service by proactively informing clients of the status of their shipments using judgment and knowledge, referring more technical questions to the team leader or licensed broker for response. Receive, review and process documentation for an assigned base of accounts, and process documents through the system. Interface with other CEVA systems to provide updates and communications for internal and external customers to produce timely and compliant transactions. Obtain release and other government agency releases as appropriate, arranging receiving or delivery, and ensuring invoicing for services is completed accurately and within the timeframe consistent with the account and company policy. Process other duties required for compliant release and timely delivery and receipt of shipments after release including but not limited to OGA release, cargo delivery set-up, and client invoicing. Perform initial reviews and advise supervisor of any problems or irregularities discovered within assigned transactions. Ensure customer profile information is entered and updated in the appropriate company system for any customers; prepare quotations, letters, and communications as directed. Manage pre-alerts daily to determine whether freight is arriving as expected and ocean documents are received within the time standard specified. Qualifications
Education and Experience:
High School Diploma or GED, Associate’s Degree preferred; minimum one to three years related experience. Credentials:
Professional certification may be required in some areas. Skills:
Basic proficiency in Microsoft Office, internet, web-based and job-specific software applications; accurate typing/data entry skills; ability to perform arithmetic in U.S. currency and common measurement units. Characteristics:
Responds promptly and professionally to customer needs; identifies and resolves problems in a timely manner; follows policies and procedures; understands laws, rules and regulations in assigned areas; ability to gather and analyze documents skillfully. What We Have to Offer
We offer a benefits package with a focus on wellbeing, including competitive Paid Time Off, 401(k), health insurance, and an employee benefits platform with discounts on gym memberships and a range of brands. We emphasize collaboration and recognize employee contributions. This role is a potential stepping stone for your career path within CEVA. About Tomorrow
We value your professional and personal growth and provide opportunities for advancement within CEVA. This role can be the first step on your career path with us, with potential to stay in the same job family or explore other areas such as sales or supply chain. #LI-GA2 EEO and Compliance
CEVA operates in a multicultural, global environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic. CEVA is committed to equal opportunity for minorities, females, protected veterans, and individuals with disabilities. Please note: Legitimate CEVA recruitment processes include communication through recognized professional networks, such as LinkedIn or via an official company email address. We recommend that you do not respond to unsolicited propositions from unfamiliar contacts. Information provided is true and accurate. False statements may void the application. Outstanding benefits for employees and families include multiple health plans, company contributions to health savings accounts, prescription, dental and vision coverage, company-paid life and disability insurance, voluntary benefits, a 401(k) with company match, flexible PTO, and tuition reimbursement.
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