Hyundai Capital
Overview
Regulatory Complaints Associate - ( 250000LI ) Regulatory Complaints Associate is responsible for drafting comprehensive responses to customer complaints submitted through HCA’s regulators in accordance with the applicable statutory timeline. What to Expect
The Regulatory Complaints Associate is responsible on a daily basis for drafting comprehensive responses to customer complaints submitted through HCA’s regulators in accordance with the applicable statutory timeline. What You Will Do Regulatory Complaint Daily Activity
Draft and review other responses to complaints received through the Consumer Financial Protection Bureau (CFPB) and state regulators, including working with HCA’s CARE Team to obtain research, validation of research, preparation, and submission of responses.
Monitor the State Examination System complaint portal on a daily basis to obtain and respond accurately, thoroughly and timely to regulator complaints.
Identify potential regulatory risks while responding to complaints.
Formulate recommendations and escalate internally, as needed.
Serve as a point of contact for state regulators regarding complaints, working directly with state regulators to respond to complaints and resolve escalated regulatory complaint issues.
Document accounts and include all relevant information and documents.
Complaint Analysis and Review
Assist in analyzing regulatory complaint data, including completing reviews of internal complaints identified as potentially being regulatory in nature, and preparing recaps of regulatory complaints where the driver is HCA Error.
Complete high risk complaint category reviews and provide feedback to the business on any issues or opportunities identified. Develop remediation and training plans to be presented to management for implementation by the business to reduce complaint volume.
Reporting
Assist in analyzing regulatory complaint data.
Assist in preparing and distributing monthly, quarterly and ad-hoc report summaries related to regulator complaints.
Qualifications
What You Will Bring Minimum 2-4 years related experience in escalated customer complaints.
Experience in the auto finance industry a plus.
Bachelor’s degree or equivalent work experience required.
Strong problem solving and analytical skills to successfully address regulator complaints, perform root cause analysis and identify trends.
Excellent communication skills, written and verbal, with the ability to effectively communicate with all levels in the organization and external state regulator personnel.
Strong attention to detail.
Knowledge of applicable federal regulations and general compliance concepts.
Proficient with Microsoft Office (Word, Excel, PowerPoint).
Demonstrated ability to learn systems and processes.
Employees in this class are subject to extended periods of sitting, standing and walking, and using a computer. Work is performed in an office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”).
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.
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Regulatory Complaints Associate - ( 250000LI ) Regulatory Complaints Associate is responsible for drafting comprehensive responses to customer complaints submitted through HCA’s regulators in accordance with the applicable statutory timeline. What to Expect
The Regulatory Complaints Associate is responsible on a daily basis for drafting comprehensive responses to customer complaints submitted through HCA’s regulators in accordance with the applicable statutory timeline. What You Will Do Regulatory Complaint Daily Activity
Draft and review other responses to complaints received through the Consumer Financial Protection Bureau (CFPB) and state regulators, including working with HCA’s CARE Team to obtain research, validation of research, preparation, and submission of responses.
Monitor the State Examination System complaint portal on a daily basis to obtain and respond accurately, thoroughly and timely to regulator complaints.
Identify potential regulatory risks while responding to complaints.
Formulate recommendations and escalate internally, as needed.
Serve as a point of contact for state regulators regarding complaints, working directly with state regulators to respond to complaints and resolve escalated regulatory complaint issues.
Document accounts and include all relevant information and documents.
Complaint Analysis and Review
Assist in analyzing regulatory complaint data, including completing reviews of internal complaints identified as potentially being regulatory in nature, and preparing recaps of regulatory complaints where the driver is HCA Error.
Complete high risk complaint category reviews and provide feedback to the business on any issues or opportunities identified. Develop remediation and training plans to be presented to management for implementation by the business to reduce complaint volume.
Reporting
Assist in analyzing regulatory complaint data.
Assist in preparing and distributing monthly, quarterly and ad-hoc report summaries related to regulator complaints.
Qualifications
What You Will Bring Minimum 2-4 years related experience in escalated customer complaints.
Experience in the auto finance industry a plus.
Bachelor’s degree or equivalent work experience required.
Strong problem solving and analytical skills to successfully address regulator complaints, perform root cause analysis and identify trends.
Excellent communication skills, written and verbal, with the ability to effectively communicate with all levels in the organization and external state regulator personnel.
Strong attention to detail.
Knowledge of applicable federal regulations and general compliance concepts.
Proficient with Microsoft Office (Word, Excel, PowerPoint).
Demonstrated ability to learn systems and processes.
Employees in this class are subject to extended periods of sitting, standing and walking, and using a computer. Work is performed in an office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”).
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.
#J-18808-Ljbffr