Southern Oregon University
Operations Manager for Music and the Oregon Center for the Arts
Southern Oregon University, Ashland, California, United States
* Each applicant is required to provide (as attachments to the online application) the following supplemental documents: (1) a letter providing some detail of the applicant’s qualifications and interest in the position; and (2) current resume/CV. **- PLEASE NOTE - during the application process, you will be prompted to attach these documents in the area titled "Resume." Please either combine ALL documents into ONE attachment, OR upload each item separately in this section. Failure to upload ALL of the required documents may disqualify application from consideration.*** For inquiries and additional information, please contact Human Resource Services via email at
or by phone at (541)552-8553.* To view SOU’s very generous benefits and pension programs available to eligible positions, please visit* Our benefits package is an important complement to the offered salary and our Total Compensation Calculator,* A Bachelor's degree is required (at least two years of additional work experience accepted in lieu of meeting the education requirements).* Must have a broad background in arts management or event production, including at least two years of managing a staff and production crew for a mid-size event venue.* Experience streaming and recording live events.* Proficient in Microsoft Office Suite (Word, PowerPoint, Excel).* Experience with leasing contracts and billing.* Experience managing a building and/or a rental theater; knowledge of theatrical lighting systems; electrical training and sound equipment.* Technical knowledge of electrical, lighting, and sound for live venues.* Experience supervising student employees.* Experience working in an institution of higher education.* A Master's degree in arts or events management, hospitality, or non-profits.* Supervise and facilitate the execution of production requirements for all Music Department performances, recitals, and special events (120+ annually), ensuring resources and support meet the highest artistic standards of the Music Department and OCA.* Develop annual production schedules in collaboration with faculty and manage the scheduling of rehearsals, load-ins, and performances in the Music Recital Hall.* Hire, train, and supervise student employees to stage manage, house manage, and operate the OCA Box Office; coordinate ushering staff. Oversee technical operations, including livestreaming, recording, sound, lighting, and staging; ensure equipment is maintained and operated safely and effectively.* Contribute to OCA leadership discussions on the future direction of performances and artistic presentations.* Prepare and deliver programs/playbills for SOU Music concerts and the Tutunov Piano Series.* Oversee all aspects of the Tutunov Piano Series (TPS) in consultation with the faculty director and Music Department chair, including scheduling, artist coordination, contracts, payments, travel, accommodations, and onsite support.* Manage artist relations from initial communications to contract execution, rider fulfillment, and VIP ticket reservations, ensuring a professional and seamless guest experience.* Collaborate with OCA Marketing & Recruitment Specialist on marketing, publicity, and community outreach; coordinate postcard mailings, rack card distribution, and patron communications.* Administer patron services for TPS, including ticket sales, subscription seating, livestream access, donor recognition, and accurate database management.* Develop and monitor the series budget; support sponsorships and donor engagement; collaborate with and prepare reports for the SOU Foundation on ticket sales, income, and donor activity.* Excellent communication skills; demonstrated ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.* Demonstrated customer service experience requiring a very high level of diplomacy and professionalism to effectively handle a broad range of sensitive interpersonal situations.* Demonstrated ability to interpret and consistently apply a wide variety of complex policies and procedures where specific guidelines may not always exist.* Expressed ability to work with frequent changes in policies and procedures, under pressure of deadlines in a fast-paced environment.* Demonstrated ability to proactively assess work operations and anticipate potential problems; ability to develop and implement strategies for preventing/resolving problems.* Great ability to effectively perform work of a highly sensitive and confidential nature that requires access to information. Must be able to exercise sound judgment and discretion, tact, and diplomacy.* Takes initiative in independently planning, organizing, and performing work assignments within broadly defined parameters* Demonstrated ability to work with a high level of productivity and accuracy/attention to detail.* Excellent organizational and time management skills with the demonstrated ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.* Excellent computer skills and proficiency with a variety of computer applications including word processing, spreadsheets, databases, online systems, social media platforms, Internet as well as online calendaring and email.* Demonstrated ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.* Willingness to and work effectively in a heavily bureaucratic environment which requires regular interaction with a number of levels within the organization and multiple outside agencies.* Working knowledge or ability to quickly learn, university infrastructure, policies, and procedures.* Demonstrated ability to provide training and direction to student assistants.* Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.* Movement needed in order to maintain tools, sets and equipment.* Ability to climb stairs and work in high spaces.* Move/transport up to 50 pounds* Must be willing to travel and attend training programs off-site for occasional professional development.* Must be able to work additional hours and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.* Must be able to successfully pass a pre-employment background check.* This position classification has been defined as exempt and is not subject to the overtime provisions of the Fair Labor Standards Act (FLSA).* The person holding this position is considered a mandatory reporter under the Oregon Revised Statutes and is required to comply with the requirements set forth by the Oregon Department of Human Services.* This position is partially funded by gifts/grants and should this position experience a loss in funding, a 10% FTE reduction to .90 FTE may apply**Diversity Statement:**
Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators, and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community.**Notice to Prospective Employees**
Section 485 of the Higher Education Act, and The Federal Crime Awareness and Campus Security Act of 1990 (now referred to as the “Clery Act”), require that prospective employees be notified of the availability of SOU’s Annual Security and Fire Safety #J-18808-Ljbffr
or by phone at (541)552-8553.* To view SOU’s very generous benefits and pension programs available to eligible positions, please visit* Our benefits package is an important complement to the offered salary and our Total Compensation Calculator,* A Bachelor's degree is required (at least two years of additional work experience accepted in lieu of meeting the education requirements).* Must have a broad background in arts management or event production, including at least two years of managing a staff and production crew for a mid-size event venue.* Experience streaming and recording live events.* Proficient in Microsoft Office Suite (Word, PowerPoint, Excel).* Experience with leasing contracts and billing.* Experience managing a building and/or a rental theater; knowledge of theatrical lighting systems; electrical training and sound equipment.* Technical knowledge of electrical, lighting, and sound for live venues.* Experience supervising student employees.* Experience working in an institution of higher education.* A Master's degree in arts or events management, hospitality, or non-profits.* Supervise and facilitate the execution of production requirements for all Music Department performances, recitals, and special events (120+ annually), ensuring resources and support meet the highest artistic standards of the Music Department and OCA.* Develop annual production schedules in collaboration with faculty and manage the scheduling of rehearsals, load-ins, and performances in the Music Recital Hall.* Hire, train, and supervise student employees to stage manage, house manage, and operate the OCA Box Office; coordinate ushering staff. Oversee technical operations, including livestreaming, recording, sound, lighting, and staging; ensure equipment is maintained and operated safely and effectively.* Contribute to OCA leadership discussions on the future direction of performances and artistic presentations.* Prepare and deliver programs/playbills for SOU Music concerts and the Tutunov Piano Series.* Oversee all aspects of the Tutunov Piano Series (TPS) in consultation with the faculty director and Music Department chair, including scheduling, artist coordination, contracts, payments, travel, accommodations, and onsite support.* Manage artist relations from initial communications to contract execution, rider fulfillment, and VIP ticket reservations, ensuring a professional and seamless guest experience.* Collaborate with OCA Marketing & Recruitment Specialist on marketing, publicity, and community outreach; coordinate postcard mailings, rack card distribution, and patron communications.* Administer patron services for TPS, including ticket sales, subscription seating, livestream access, donor recognition, and accurate database management.* Develop and monitor the series budget; support sponsorships and donor engagement; collaborate with and prepare reports for the SOU Foundation on ticket sales, income, and donor activity.* Excellent communication skills; demonstrated ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.* Demonstrated customer service experience requiring a very high level of diplomacy and professionalism to effectively handle a broad range of sensitive interpersonal situations.* Demonstrated ability to interpret and consistently apply a wide variety of complex policies and procedures where specific guidelines may not always exist.* Expressed ability to work with frequent changes in policies and procedures, under pressure of deadlines in a fast-paced environment.* Demonstrated ability to proactively assess work operations and anticipate potential problems; ability to develop and implement strategies for preventing/resolving problems.* Great ability to effectively perform work of a highly sensitive and confidential nature that requires access to information. Must be able to exercise sound judgment and discretion, tact, and diplomacy.* Takes initiative in independently planning, organizing, and performing work assignments within broadly defined parameters* Demonstrated ability to work with a high level of productivity and accuracy/attention to detail.* Excellent organizational and time management skills with the demonstrated ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.* Excellent computer skills and proficiency with a variety of computer applications including word processing, spreadsheets, databases, online systems, social media platforms, Internet as well as online calendaring and email.* Demonstrated ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.* Willingness to and work effectively in a heavily bureaucratic environment which requires regular interaction with a number of levels within the organization and multiple outside agencies.* Working knowledge or ability to quickly learn, university infrastructure, policies, and procedures.* Demonstrated ability to provide training and direction to student assistants.* Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.* Movement needed in order to maintain tools, sets and equipment.* Ability to climb stairs and work in high spaces.* Move/transport up to 50 pounds* Must be willing to travel and attend training programs off-site for occasional professional development.* Must be able to work additional hours and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.* Must be able to successfully pass a pre-employment background check.* This position classification has been defined as exempt and is not subject to the overtime provisions of the Fair Labor Standards Act (FLSA).* The person holding this position is considered a mandatory reporter under the Oregon Revised Statutes and is required to comply with the requirements set forth by the Oregon Department of Human Services.* This position is partially funded by gifts/grants and should this position experience a loss in funding, a 10% FTE reduction to .90 FTE may apply**Diversity Statement:**
Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators, and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community.**Notice to Prospective Employees**
Section 485 of the Higher Education Act, and The Federal Crime Awareness and Campus Security Act of 1990 (now referred to as the “Clery Act”), require that prospective employees be notified of the availability of SOU’s Annual Security and Fire Safety #J-18808-Ljbffr