Moses/Weitzman Health System
Patient Services Associate - Clinton- Full Time - Bilingual (English & Spanish)
Moses/Weitzman Health System, Clinton, Connecticut, us, 06413
Job Title:
Patient Services Associate - Clinton- Full Time - Bilingual (English & Spanish) - $21.00/hr
Location:
Community Health Center of Clinton, Clinton, Connecticut
Overview The Patient Service Associate will work closely with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service, professionalism in all interactions, and multi-tasking ability while serving as the first point of contact for patients. They will greet and schedule patients, answer and manage a busy phone system, and promote the agency’s commitment to excellence. They will perform data entry, maintain confidentiality, and contribute to maintaining and improving job-specific competencies. Other duties as assigned.
Responsibilities
Provide exceptional customer service to all patients, visitors and callers
Oversee the safe, efficient, and comfortable atmosphere of the reception area
Greet patients and visitors and assist as appropriate
Review schedules daily to ensure accuracy and fill appointment opportunities
Schedule and reschedule appointments in accordance with CHC scheduling guidelines
Collect, verify, update and document patient demographics, insurance information and forms
Reconcile patient visits daily
Verify active insurance coverage and status and update information as necessary
Collect patient payments, balances and copays
Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
Complete end-of-day reporting and ensure records balance
Answer, screen, and direct incoming telephone calls and document as needed in EHR per CHC guidelines
Ensure forms are completed and accurate, including assisting patients in completing forms and scanning into EHR per CHC indexing protocols
Maintain patient confidentiality in all interactions
Escalate concerns to site leads/Operations Manager and suggest improvements
Support manager in monitoring inventory of supplies for the office
Meet and exceed assigned individual and departmental goals
Other duties and projects as assigned
Qualifications
Associates degree, medical office or medical assistant degree required
Bilingual skills, Spanish speaking, required
Exceptional customer service skills
Excellent verbal and written communication skills
Proven ability to multi-task
Problem solving and critical thinking skills
Excellent organizational skills
Healthcare experience in Medical, Dental, or Behavioral Health preferred
Experience with Microsoft PowerPoint, Excel, Word preferred
Physical Requirements / Work Environment
Hours vary; schedules range Monday-Friday 7am-7pm and Saturdays
Minimal physical effort; must operate computer and telephone continuously
Regular regional travel as necessary
Benefits
Medical plans with Health Spending and Flexible Spending Accounts
Health Reimbursement Arrangement Accounts
Dental and Vision Plans
Wellness Incentive Program
Life and Disability Insurance
Voluntary insurance options and Legal Services
403(b) plan with discretionary company match after 1 year
Paid time off, paid parental leave, paid holidays
Employee Assistance Programs and Tuition Reimbursement
Please note: some benefits do not apply to part-time, temporary, or per-diem roles.
Organization Information Time Type:
Full time
Seniority level:
Entry level
Job function:
Health Care Provider
Industries:
Administrative and Support Services
Location: Clinton, Connecticut
MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All protected characteristics are considered under federal, state, and local laws.
Referrals increase your chances of interviewing at Moses/Weitzman Health System.
We’re hiring for similar roles in Clinton, CT; New London, CT; Meriden, CT and more.
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Patient Services Associate - Clinton- Full Time - Bilingual (English & Spanish) - $21.00/hr
Location:
Community Health Center of Clinton, Clinton, Connecticut
Overview The Patient Service Associate will work closely with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service, professionalism in all interactions, and multi-tasking ability while serving as the first point of contact for patients. They will greet and schedule patients, answer and manage a busy phone system, and promote the agency’s commitment to excellence. They will perform data entry, maintain confidentiality, and contribute to maintaining and improving job-specific competencies. Other duties as assigned.
Responsibilities
Provide exceptional customer service to all patients, visitors and callers
Oversee the safe, efficient, and comfortable atmosphere of the reception area
Greet patients and visitors and assist as appropriate
Review schedules daily to ensure accuracy and fill appointment opportunities
Schedule and reschedule appointments in accordance with CHC scheduling guidelines
Collect, verify, update and document patient demographics, insurance information and forms
Reconcile patient visits daily
Verify active insurance coverage and status and update information as necessary
Collect patient payments, balances and copays
Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
Complete end-of-day reporting and ensure records balance
Answer, screen, and direct incoming telephone calls and document as needed in EHR per CHC guidelines
Ensure forms are completed and accurate, including assisting patients in completing forms and scanning into EHR per CHC indexing protocols
Maintain patient confidentiality in all interactions
Escalate concerns to site leads/Operations Manager and suggest improvements
Support manager in monitoring inventory of supplies for the office
Meet and exceed assigned individual and departmental goals
Other duties and projects as assigned
Qualifications
Associates degree, medical office or medical assistant degree required
Bilingual skills, Spanish speaking, required
Exceptional customer service skills
Excellent verbal and written communication skills
Proven ability to multi-task
Problem solving and critical thinking skills
Excellent organizational skills
Healthcare experience in Medical, Dental, or Behavioral Health preferred
Experience with Microsoft PowerPoint, Excel, Word preferred
Physical Requirements / Work Environment
Hours vary; schedules range Monday-Friday 7am-7pm and Saturdays
Minimal physical effort; must operate computer and telephone continuously
Regular regional travel as necessary
Benefits
Medical plans with Health Spending and Flexible Spending Accounts
Health Reimbursement Arrangement Accounts
Dental and Vision Plans
Wellness Incentive Program
Life and Disability Insurance
Voluntary insurance options and Legal Services
403(b) plan with discretionary company match after 1 year
Paid time off, paid parental leave, paid holidays
Employee Assistance Programs and Tuition Reimbursement
Please note: some benefits do not apply to part-time, temporary, or per-diem roles.
Organization Information Time Type:
Full time
Seniority level:
Entry level
Job function:
Health Care Provider
Industries:
Administrative and Support Services
Location: Clinton, Connecticut
MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All protected characteristics are considered under federal, state, and local laws.
Referrals increase your chances of interviewing at Moses/Weitzman Health System.
We’re hiring for similar roles in Clinton, CT; New London, CT; Meriden, CT and more.
#J-18808-Ljbffr