Claremedica
Patient Care Concierge (Front Desk - Bilingual Spanish)
Claremedica, Miami, Florida, us, 33222
Patient Care Concierge
at
Claremedica
At Claremedica, exceptional is the standard. Driven by our purpose to enhance the lives of seniors, we bring together clinical excellence and outstanding administrative support. Together, we help seniors live happier, healthier, fuller lives.
Essential Functions
The Patient Care Concierge is the first point of contact for patients and a key member of our healthcare team. Serving as a patient advocate, this role is crucial in providing exceptional customer service. Responsibilities include managing patient interactions, ensuring the smooth operation of the front office, greeting and assisting patients, scheduling appointments, checking patients in and out, managing patient records and phone calls, and coordinating with medical staff to deliver excellent patient care. The Patient Care Concierge builds strong relationships with patients, ensuring they feel that their health is our top priority while providing vital administrative support.
Duties And Responsibilities
Interact with patients and visitors in a polite and friendly manner.
Enthusiastically greet every guest that enters our center.
Prepare new patient registration, patient check‑in, and patient check‑out.
Answer all phone calls professionally and courteously, taking detailed and accurate messages.
Maintain and organize the Provider’s schedule by scheduling, rescheduling, and confirming appointments for patients.
Verify patient demographic‑related data and materials from patients and/or their representatives.
Obtain insurance information, verify patient insurance, and collect any necessary copays or outstanding balances before visits.
Verify each patient is scheduled for the proper appointment types.
Run end‑of‑day financial reconciliation report and provide it to your Leader with any cash collected.
Send detailed telephone encounters to the corresponding parties.
Scan necessary documents into our EMR system.
Monitor and process incoming faxes.
Restock office supplies as needed and maintain inventory log.
Maintain cleanliness of space by keeping front office and lobby area neat and tidy.
Maintain confidentiality of patient information and medical records.
Participate in daily/weekly huddles.
Present patients with a customer service survey during checkout and address any issues.
Perform other duties as assigned and modified at manager’s discretion.
Supervisory Responsibilities
This position does not have supervisory responsibilities.
Qualifications
High School Diploma, GED, or equivalent education/experience.
Minimum of 1 year of work experience in a medical clinic or customer service.
BLS certification preferred.
Exceptional oral and written communication, time management, and organizational skills.
Professional and courteous communication with employees, patients, and others.
Problem‑resolution mindset focused on patients and team goals.
Knowledge of medical terminology, services, and policies.
Calm demeanor in busy or stressful situations.
Strong listening skills.
Willingness to travel locally up to 10% of the time.
Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and other software; typing ≥ 40 WPM.
Basic phone and computer operation skills.
Independent and collaborative work ability.
Organized, timely, detail‑oriented work.
Problem‑solving, multitasking, and instruction follow‑through.
English proficiency; Bilingual a plus.
HIPAA, AHCA, and/or EMR experience preferred.
Healthcare experience preferred.
Working Conditions
General office working conditions. Must be able to stand, walk, sit, and use hands for typical office tasks; lift up to 15 pounds. Reasonable accommodation may be provided.
Travel
Local travel among care centers may be required for coverage.
#J-18808-Ljbffr
at
Claremedica
At Claremedica, exceptional is the standard. Driven by our purpose to enhance the lives of seniors, we bring together clinical excellence and outstanding administrative support. Together, we help seniors live happier, healthier, fuller lives.
Essential Functions
The Patient Care Concierge is the first point of contact for patients and a key member of our healthcare team. Serving as a patient advocate, this role is crucial in providing exceptional customer service. Responsibilities include managing patient interactions, ensuring the smooth operation of the front office, greeting and assisting patients, scheduling appointments, checking patients in and out, managing patient records and phone calls, and coordinating with medical staff to deliver excellent patient care. The Patient Care Concierge builds strong relationships with patients, ensuring they feel that their health is our top priority while providing vital administrative support.
Duties And Responsibilities
Interact with patients and visitors in a polite and friendly manner.
Enthusiastically greet every guest that enters our center.
Prepare new patient registration, patient check‑in, and patient check‑out.
Answer all phone calls professionally and courteously, taking detailed and accurate messages.
Maintain and organize the Provider’s schedule by scheduling, rescheduling, and confirming appointments for patients.
Verify patient demographic‑related data and materials from patients and/or their representatives.
Obtain insurance information, verify patient insurance, and collect any necessary copays or outstanding balances before visits.
Verify each patient is scheduled for the proper appointment types.
Run end‑of‑day financial reconciliation report and provide it to your Leader with any cash collected.
Send detailed telephone encounters to the corresponding parties.
Scan necessary documents into our EMR system.
Monitor and process incoming faxes.
Restock office supplies as needed and maintain inventory log.
Maintain cleanliness of space by keeping front office and lobby area neat and tidy.
Maintain confidentiality of patient information and medical records.
Participate in daily/weekly huddles.
Present patients with a customer service survey during checkout and address any issues.
Perform other duties as assigned and modified at manager’s discretion.
Supervisory Responsibilities
This position does not have supervisory responsibilities.
Qualifications
High School Diploma, GED, or equivalent education/experience.
Minimum of 1 year of work experience in a medical clinic or customer service.
BLS certification preferred.
Exceptional oral and written communication, time management, and organizational skills.
Professional and courteous communication with employees, patients, and others.
Problem‑resolution mindset focused on patients and team goals.
Knowledge of medical terminology, services, and policies.
Calm demeanor in busy or stressful situations.
Strong listening skills.
Willingness to travel locally up to 10% of the time.
Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and other software; typing ≥ 40 WPM.
Basic phone and computer operation skills.
Independent and collaborative work ability.
Organized, timely, detail‑oriented work.
Problem‑solving, multitasking, and instruction follow‑through.
English proficiency; Bilingual a plus.
HIPAA, AHCA, and/or EMR experience preferred.
Healthcare experience preferred.
Working Conditions
General office working conditions. Must be able to stand, walk, sit, and use hands for typical office tasks; lift up to 15 pounds. Reasonable accommodation may be provided.
Travel
Local travel among care centers may be required for coverage.
#J-18808-Ljbffr