Family Health Center at NYU Langone
Temporary Patient Services Associate/School-Based Health - Brooklyn
Family Health Center at NYU Langone, New York, New York, us, 10261
Overview
Family Health Centers at NYU Langone, a designated Level 3 Medical Home, is the largest federally qualified health center network in New York State, and the second largest in the nation. It includes eight primary care sites, 40 school-based health centers and dental clinics, four day care centers, the nation’s largest dental residency program, and New York State’s largest behavioral health program. The network also includes 12 community medicine sites providing care to disenfranchised New Yorkers, comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and other social support programs. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. Learn more about Family Health Centers at NYU Langone, and interact with us on social platforms. Position Summary
We have an exciting opportunity to join our team as a Patient Services Associate - School-Based Health - Temporary (Bilingual Spanish Proficiency Preferred). In this role, the Patient Services Associate performs diversified clerical functions in Registration/Information, Appointments, Patient Care modules and other general areas such as Cashiering and Medical Records. Duties may vary depending upon the needs of the work site. They maintain the security and confidentiality of patient information at all times. Job Responsibilities
Greets all patients, family or other related individuals while maintaining excellent customer service and professionalism at all times Scheduling functions in accordance with the Scheduling policies including, but not limited to: Schedules appointments, including virtual visits, and procedures that do not require or have already been pre-authorized Monitors the daily schedule Refers all inquiries regarding pre-authorizations/certifications to the Senior Patient Service Associate Registration functions in accordance with Registration policies including, but not limited to: Responsible for patient check-in and check-out Translation needs and documentation; gathers all patient demographic related data and materials from patients and/or their representatives Verification of Primary Care Provider and Site Indicator Obtains insurance information, verifies insurance eligibility electronically, takes their picture, and asks them to use Patient Secure On subsequent visits, asks them to verify demographic info and makes any necessary edits Web enable all eligible patients for the patient portal Ensure patients review and sign electronic patient related documents including consent, financial agreement, HIPAA, HIE, etc. Follow up with patients and/or their representatives, physician offices, etc., to gather missing data and materials to complete the intake process, or refer to more senior level staff Scans all necessary documents into the intake EMR system Check Out functions in accordance with discharge policies including, but not limited to: Create follow up appointments or manual recall; create appointments for specialty services (including radiology) and ensure referrals are in place; print all necessary documents for patients to take home; provide After Visit Summary (AVS) and referrals Distribute Metro Cards when appropriate and reconcile with supervisor as requested Financial functions in accordance with financial policies including, but not limited to: Insurance eligibility verification at every visit; collect co-pays, deductibles, self-pay fees; determine eligibility for uninsured patients for other financial programs and assist with application completion; perform cashiering tasks as assigned Telephone functions in accordance with telephone policies including, but not limited to: answer phones timely in a pleasant and professional manner; identify facility name and PSAs first name; determine nature of the call and act appropriately; take messages as necessary; direct caller to appropriate person or area Perform outreach calls for confirmation of upcoming appointments, ambulatory referrals, recalls for follow up care and healthcare metrics, discharge follow up for patients seen in the hospital, and failed appointments Work in conjunction with the healthcare team, participate in site improvement efforts, and maintain cooperative relationships with providers, nurses, and staff Understand the integral role as part of a healthcare team and be an active participant regarding patient workflow, barriers to care, and safety concerns Monitor patient/referral work queues and incoming patient portal scheduling messages daily Report problems or concerns to the supervisor and provide translation support as needed Able to work at multiple site locations as needed Minimum Qualifications
To qualify you must have a HS Diploma; 2+ years of relevant experience; strong customer service and communication skills; proficiency in MS Excel, Word, and Outlook; familiarity with or prior experience in an office setting; prior customer service experience; articulate with good interpersonal skills; ability to type a minimum of 20 words per minute; ability to accurately enter data; willingness to devote the time required to complete assigned tasks on schedule. Preferred Qualifications
Patient Registration experience; Spanish Qualified candidates must be able to effectively communicate with all levels of the organization. Equal Opportunity
Family Health Centers at NYU Langone is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $50,936.42 - $50,936.42 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. To view the Pay Transparency Notice, please click here
#J-18808-Ljbffr
Family Health Centers at NYU Langone, a designated Level 3 Medical Home, is the largest federally qualified health center network in New York State, and the second largest in the nation. It includes eight primary care sites, 40 school-based health centers and dental clinics, four day care centers, the nation’s largest dental residency program, and New York State’s largest behavioral health program. The network also includes 12 community medicine sites providing care to disenfranchised New Yorkers, comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and other social support programs. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. Learn more about Family Health Centers at NYU Langone, and interact with us on social platforms. Position Summary
We have an exciting opportunity to join our team as a Patient Services Associate - School-Based Health - Temporary (Bilingual Spanish Proficiency Preferred). In this role, the Patient Services Associate performs diversified clerical functions in Registration/Information, Appointments, Patient Care modules and other general areas such as Cashiering and Medical Records. Duties may vary depending upon the needs of the work site. They maintain the security and confidentiality of patient information at all times. Job Responsibilities
Greets all patients, family or other related individuals while maintaining excellent customer service and professionalism at all times Scheduling functions in accordance with the Scheduling policies including, but not limited to: Schedules appointments, including virtual visits, and procedures that do not require or have already been pre-authorized Monitors the daily schedule Refers all inquiries regarding pre-authorizations/certifications to the Senior Patient Service Associate Registration functions in accordance with Registration policies including, but not limited to: Responsible for patient check-in and check-out Translation needs and documentation; gathers all patient demographic related data and materials from patients and/or their representatives Verification of Primary Care Provider and Site Indicator Obtains insurance information, verifies insurance eligibility electronically, takes their picture, and asks them to use Patient Secure On subsequent visits, asks them to verify demographic info and makes any necessary edits Web enable all eligible patients for the patient portal Ensure patients review and sign electronic patient related documents including consent, financial agreement, HIPAA, HIE, etc. Follow up with patients and/or their representatives, physician offices, etc., to gather missing data and materials to complete the intake process, or refer to more senior level staff Scans all necessary documents into the intake EMR system Check Out functions in accordance with discharge policies including, but not limited to: Create follow up appointments or manual recall; create appointments for specialty services (including radiology) and ensure referrals are in place; print all necessary documents for patients to take home; provide After Visit Summary (AVS) and referrals Distribute Metro Cards when appropriate and reconcile with supervisor as requested Financial functions in accordance with financial policies including, but not limited to: Insurance eligibility verification at every visit; collect co-pays, deductibles, self-pay fees; determine eligibility for uninsured patients for other financial programs and assist with application completion; perform cashiering tasks as assigned Telephone functions in accordance with telephone policies including, but not limited to: answer phones timely in a pleasant and professional manner; identify facility name and PSAs first name; determine nature of the call and act appropriately; take messages as necessary; direct caller to appropriate person or area Perform outreach calls for confirmation of upcoming appointments, ambulatory referrals, recalls for follow up care and healthcare metrics, discharge follow up for patients seen in the hospital, and failed appointments Work in conjunction with the healthcare team, participate in site improvement efforts, and maintain cooperative relationships with providers, nurses, and staff Understand the integral role as part of a healthcare team and be an active participant regarding patient workflow, barriers to care, and safety concerns Monitor patient/referral work queues and incoming patient portal scheduling messages daily Report problems or concerns to the supervisor and provide translation support as needed Able to work at multiple site locations as needed Minimum Qualifications
To qualify you must have a HS Diploma; 2+ years of relevant experience; strong customer service and communication skills; proficiency in MS Excel, Word, and Outlook; familiarity with or prior experience in an office setting; prior customer service experience; articulate with good interpersonal skills; ability to type a minimum of 20 words per minute; ability to accurately enter data; willingness to devote the time required to complete assigned tasks on schedule. Preferred Qualifications
Patient Registration experience; Spanish Qualified candidates must be able to effectively communicate with all levels of the organization. Equal Opportunity
Family Health Centers at NYU Langone is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $50,936.42 - $50,936.42 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. To view the Pay Transparency Notice, please click here
#J-18808-Ljbffr