Louisville Metro
CHARACTERISTICS OF THE WORK
Under close supervision, performs technical clerical work in a community dental health setting. Responsible for receiving, admitting, and registering patients for dental care services at Family Health Centers (FHC). EXAMPLES OF THE WORK
(These statements are intended to be illustrations of the work of this class). Assists new and established patients in obtaining dental records from previous providers. Identifies patients with Limited English Proficiency (LEP) and/or other communication barriers and uses appropriate interpretive services. Documents as appropriate on the dental record, forms, and/or computer the required documentation related to language services. Schedules interpreters for patients for their dental visit. Inventories and orders dental office supplies. Receives patients and directs them to the appropriate area. Schedules patient appointments in the Practice Management System (PMS). Answers telephone promptly and directs calls to the appropriate personnel. Records patient cancellations and no-shows in the PMS. Verifies and records patient demographics and medical history. Initiates dental charts for new patients. Identifies and copies patients’ dental insurance plans. Maintains a daily log of patients. Collects and processes cash, check, and credit card payments. Prepares daily cash report and balances cash drawer at the end of each shift. Provides information on FHC patient programs, policies, and procedures. Manages appointments for multiple providers and rooms. Confers with on-site personnel to work same-day patients into daily schedule. Collects patient intake information and enters it into the PMS. Schedules patient appointments in the PMS. Relays messages regarding provider visits and services to the appropriate personnel. Processes requests for referrals. Sends referrals to the appropriate providers. Maintains referrals in the patient record. Adheres to standard precautions. Performs related work as required. MINIMUM REQUIREMENTS
High school graduation or its equivalent. Six months of clinical/clerical experience in a health care setting OR certification from a dental receptionist training program or Allied Health training program. An equivalent combination of training and experience may be substituted, as determined applicable by Civil Service. PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
Responds to patient and Family Health Centers needs via the telephone, internet, fax, computer software and in person. Lifts and carries materials weighing up to 15 lbs. Spends extended periods of time sitting, standing, walking, climbing, stooping, bending, and reaching. Spends extended periods of time typing and reading computer screens. Identifies medical/dental record documentation, requests, and/or releases. Must wear personal protective equipment (PPE), as mandated by OSHA and/or FHC. SPECIAL REQUIREMENTS
Must provide own transportation to work at other locations as needed. Must be available to work a varied schedule, including Saturdays and/or evenings, as needed. An Equal Opportunity Employer ADDITIONAL INFORMATION
Test Weights: Training & Experience: 100% Please note that Training & Experience scores are based on the relevant (as determined by the hiring agency and Civil Service) training and experience, as listed on your application and/or resume, as submitted here.
Any information that is unclear or that is not listed on your application and/or resume will not be considered in the calculation of the Training & Experience score. This also means that you should list your employment dates, including the month and year (i.e., 02/2010 to 08/2015) of employment, as well as the number of hours worked per week. DENTAL CLINIC LOCATIONS AND HOURS
FHC - Portland 2215 Portland Avenue Louisville KY 40212 (502) 774-8631 Monday - Friday 8:00 AM - 4:00 PM FHC - Phoenix (Healthcare for the Homeless) 712 E Muhammad Ali Blvd Louisville KY 40202 Monday - Friday 8:00 AM - 4:00 PM FHC - East Broadway 834 East Broadway Louisville KY 40204 Monday - Friday 8:00 AM - 4:00 PM FHC - Portland 2215 Portland Avenue Louisville KY 40212 (502) 774-8631 Monday - Thursday: 8:00am- 9:00pm Friday: 8:00am- 4:30pm Saturday: 8:00am- noon Sunday: Closed FHC - East Broadway 834 East Broadway Louisville KY 40204 Monday - Thursday: 8:00am- 9:00pm Friday: 8:00am- 4:30pm Saturday: 8:00 - 12:00pm Sunday: Closed FHC - Phoenix (Healthcare for the Homeless) 712 E Muhammad Ali Blvd Louisville KY 40202 Monday - Friday: 7:30am- 4:00pm Saturday - Sunday: Closed FHC - Iroquois 4100 Taylor Blvd Louisville KY 40215 Monday: 8:00am- 4:30pm Tuesday:8:00am- 8:30pm Wednesday - Friday: 8:00am- 4:30pm Saturday - Sunday: Closed FHC - Fairdale 1000 Neighborhood Place Fairdale KY 40118 Monday - Friday: 8:00am- 4:30pm Thursdays: 8:00am- 8:30pm Saturday - Sunday: Closed FHC - Southwest 9702 Stonestreet Road, Suite 220 Louisville KY 40272 Monday - Wednesday: 8:00am- 4:30pm Thursday: 8:00am- 8:00pm Friday: 8:00am- 4:30pm Saturday - Sunday: Closed FHC - Americana 4805 Southside Drive Louisville KY 40214 Monday - Friday: 8:00am- 4:30pm Saturday - Sunday: Closed
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Under close supervision, performs technical clerical work in a community dental health setting. Responsible for receiving, admitting, and registering patients for dental care services at Family Health Centers (FHC). EXAMPLES OF THE WORK
(These statements are intended to be illustrations of the work of this class). Assists new and established patients in obtaining dental records from previous providers. Identifies patients with Limited English Proficiency (LEP) and/or other communication barriers and uses appropriate interpretive services. Documents as appropriate on the dental record, forms, and/or computer the required documentation related to language services. Schedules interpreters for patients for their dental visit. Inventories and orders dental office supplies. Receives patients and directs them to the appropriate area. Schedules patient appointments in the Practice Management System (PMS). Answers telephone promptly and directs calls to the appropriate personnel. Records patient cancellations and no-shows in the PMS. Verifies and records patient demographics and medical history. Initiates dental charts for new patients. Identifies and copies patients’ dental insurance plans. Maintains a daily log of patients. Collects and processes cash, check, and credit card payments. Prepares daily cash report and balances cash drawer at the end of each shift. Provides information on FHC patient programs, policies, and procedures. Manages appointments for multiple providers and rooms. Confers with on-site personnel to work same-day patients into daily schedule. Collects patient intake information and enters it into the PMS. Schedules patient appointments in the PMS. Relays messages regarding provider visits and services to the appropriate personnel. Processes requests for referrals. Sends referrals to the appropriate providers. Maintains referrals in the patient record. Adheres to standard precautions. Performs related work as required. MINIMUM REQUIREMENTS
High school graduation or its equivalent. Six months of clinical/clerical experience in a health care setting OR certification from a dental receptionist training program or Allied Health training program. An equivalent combination of training and experience may be substituted, as determined applicable by Civil Service. PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
Responds to patient and Family Health Centers needs via the telephone, internet, fax, computer software and in person. Lifts and carries materials weighing up to 15 lbs. Spends extended periods of time sitting, standing, walking, climbing, stooping, bending, and reaching. Spends extended periods of time typing and reading computer screens. Identifies medical/dental record documentation, requests, and/or releases. Must wear personal protective equipment (PPE), as mandated by OSHA and/or FHC. SPECIAL REQUIREMENTS
Must provide own transportation to work at other locations as needed. Must be available to work a varied schedule, including Saturdays and/or evenings, as needed. An Equal Opportunity Employer ADDITIONAL INFORMATION
Test Weights: Training & Experience: 100% Please note that Training & Experience scores are based on the relevant (as determined by the hiring agency and Civil Service) training and experience, as listed on your application and/or resume, as submitted here.
Any information that is unclear or that is not listed on your application and/or resume will not be considered in the calculation of the Training & Experience score. This also means that you should list your employment dates, including the month and year (i.e., 02/2010 to 08/2015) of employment, as well as the number of hours worked per week. DENTAL CLINIC LOCATIONS AND HOURS
FHC - Portland 2215 Portland Avenue Louisville KY 40212 (502) 774-8631 Monday - Friday 8:00 AM - 4:00 PM FHC - Phoenix (Healthcare for the Homeless) 712 E Muhammad Ali Blvd Louisville KY 40202 Monday - Friday 8:00 AM - 4:00 PM FHC - East Broadway 834 East Broadway Louisville KY 40204 Monday - Friday 8:00 AM - 4:00 PM FHC - Portland 2215 Portland Avenue Louisville KY 40212 (502) 774-8631 Monday - Thursday: 8:00am- 9:00pm Friday: 8:00am- 4:30pm Saturday: 8:00am- noon Sunday: Closed FHC - East Broadway 834 East Broadway Louisville KY 40204 Monday - Thursday: 8:00am- 9:00pm Friday: 8:00am- 4:30pm Saturday: 8:00 - 12:00pm Sunday: Closed FHC - Phoenix (Healthcare for the Homeless) 712 E Muhammad Ali Blvd Louisville KY 40202 Monday - Friday: 7:30am- 4:00pm Saturday - Sunday: Closed FHC - Iroquois 4100 Taylor Blvd Louisville KY 40215 Monday: 8:00am- 4:30pm Tuesday:8:00am- 8:30pm Wednesday - Friday: 8:00am- 4:30pm Saturday - Sunday: Closed FHC - Fairdale 1000 Neighborhood Place Fairdale KY 40118 Monday - Friday: 8:00am- 4:30pm Thursdays: 8:00am- 8:30pm Saturday - Sunday: Closed FHC - Southwest 9702 Stonestreet Road, Suite 220 Louisville KY 40272 Monday - Wednesday: 8:00am- 4:30pm Thursday: 8:00am- 8:00pm Friday: 8:00am- 4:30pm Saturday - Sunday: Closed FHC - Americana 4805 Southside Drive Louisville KY 40214 Monday - Friday: 8:00am- 4:30pm Saturday - Sunday: Closed
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