PhyNet Dermatology LLC
Patient Services Representative - Front Desk - Kirkland, WA
PhyNet Dermatology LLC, Kirkland, Washington, United States, 98034
Position Summary
We are seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team. In this vital role, you will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.
Pay and Hours Pay - $22 - $25 hourly, Hours are Monday - Friday, 8 hour days.
Essential Functions
Patient Engagement: greet patients warmly and professionally upon arrival, manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience.
Clinical Call Coordination: accurately triage and route clinical calls to the appropriate departments or personnel, ensuring timely and precise resolution of patient inquiries.
Documentation Assistance: support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness.
Environment Management: maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors.
Issue Escalation: identify and elevate patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction.
Productivity and Compliance: meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners.
Referral and Record Management: accurately enter referral information, manage patient records, and ensure that all medical charts are up-to-date and readily accessible.
Reliability: demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration.
Additional Duties: perform other tasks as assigned by the supervisor to enhance the efficiency and effectiveness of healthcare operations.
Knowledge, Skills, & Abilities
High school diploma or equivalent.
0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.
Proficient in collecting patient payments at the time of service.
Skilled in navigating multiple computer systems simultaneously.
Competent in Microsoft Office applications.
Physical and Mental Demands
Physical Requirements:
Occasionally required to stand, walk, and sit for extended periods.
Use hands to handle objects, tools, or controls; reach with hands and arms.
Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
Occasionally lift, push, pull, or move up to 20 pounds.
Travel to multiple locations.
Vision Requirements:
Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Note This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.
Seniority level Entry level
Employment type Full-time
Job function Health Care Provider
Industries Medical Practices
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Pay and Hours Pay - $22 - $25 hourly, Hours are Monday - Friday, 8 hour days.
Essential Functions
Patient Engagement: greet patients warmly and professionally upon arrival, manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience.
Clinical Call Coordination: accurately triage and route clinical calls to the appropriate departments or personnel, ensuring timely and precise resolution of patient inquiries.
Documentation Assistance: support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness.
Environment Management: maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors.
Issue Escalation: identify and elevate patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction.
Productivity and Compliance: meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners.
Referral and Record Management: accurately enter referral information, manage patient records, and ensure that all medical charts are up-to-date and readily accessible.
Reliability: demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration.
Additional Duties: perform other tasks as assigned by the supervisor to enhance the efficiency and effectiveness of healthcare operations.
Knowledge, Skills, & Abilities
High school diploma or equivalent.
0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.
Proficient in collecting patient payments at the time of service.
Skilled in navigating multiple computer systems simultaneously.
Competent in Microsoft Office applications.
Physical and Mental Demands
Physical Requirements:
Occasionally required to stand, walk, and sit for extended periods.
Use hands to handle objects, tools, or controls; reach with hands and arms.
Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
Occasionally lift, push, pull, or move up to 20 pounds.
Travel to multiple locations.
Vision Requirements:
Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Note This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.
Seniority level Entry level
Employment type Full-time
Job function Health Care Provider
Industries Medical Practices
Referrals increase your chances of interviewing at PhyNet Dermatology LLC by 2x
Get notified about new Patient Service Representative jobs in
Kirkland, WA .
#J-18808-Ljbffr