Inside Higher Ed
Student Employee-Academic & Research Technologies- Tech Shop (2 Positions To Be
Inside Higher Ed, Huntsville, Texas, us, 77344
Student Employee-Academic & Research Technologies- Tech Shop (2 Positions To Be Filled)
Title:
Student Employee-Academic & Research Technologies- Tech Shop (2 Positions To Be Filled) Requisition ID:
202500339ST Hours Per Week:
15-28 Hiring Rate:
$10 Preferred Student Classification:
No Preference
Nature & Purpose Of Position We are Tech Shop, part of the Academic & Research Technology (A&RT) organization here at SHSU. Academic and Research Technology provides a wide range of services to campus, such as providing technology for use on campus, assisting with technical issues and requests, and providing consultation and input to campus for when new technology is needed. Tech Shop helps SHSU by configuring and deploying the computer hardware and software that is used by all of campus as well as by providing Tier 2 technical support for requests and issues. We are a team of full-time Technicians who are supported by our Student Workers in our mission to make sure SHSU is successful in providing a quality education experience for our students! We work closely with other areas within IT, such as our Service Desk, Audio/Video team, and our Asset Management team to help us accomplish our mission. We are usually described as “The Face of IT” so we are looking for Student Workers who have the drive to deliver results while making sure our clients have a great experience when they work with us!
Primary Responsibilities
Assisting with the configuration and installation of various types of computer systems and peripherals.
Troubleshooting hardware and software issues reported to us through our ticketing system.
Maintaining accurate record of all work performed on tickets that may be assigned to the Student Technician.
Maintaining active communication via phone and email with the client who placed the work order.
Assisting with team-wide projects such as moving department computer equipment to a different location or helping replace computers in our academic computer labs.
Other duties as assigned.
Other Requirements
Be able to work 15-28 hours per week.
Be a current SHSU student and be enrolled in a minimum of 6 Credit Hours.
Qualifications
Have a valid driver's license and be able to drive in the state of Texas.
Have some experience working with computer hardware and peripherals.
Have some experience working with the Windows 10 operating system. Experience with MacOS/iOS is a plus.
Good verbal and written communication skills.
Willingness to learn new skills and observe processes, policies, and rules.
Be able to responsibly balance their work and personal life.
Dependable.
Have initiative.
Be team‑oriented.
Able to carry loads up to 50 pounds.
Contact Contact Name & Title:
Eric Gomez - Tech Shop Technician III Contact Phone:
(936) 294-3665 Contact Email:
eric.gomez@shsu.edu Open Date:
08/19/2025
EEO Statement Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code 51.215.
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Student Employee-Academic & Research Technologies- Tech Shop (2 Positions To Be Filled) Requisition ID:
202500339ST Hours Per Week:
15-28 Hiring Rate:
$10 Preferred Student Classification:
No Preference
Nature & Purpose Of Position We are Tech Shop, part of the Academic & Research Technology (A&RT) organization here at SHSU. Academic and Research Technology provides a wide range of services to campus, such as providing technology for use on campus, assisting with technical issues and requests, and providing consultation and input to campus for when new technology is needed. Tech Shop helps SHSU by configuring and deploying the computer hardware and software that is used by all of campus as well as by providing Tier 2 technical support for requests and issues. We are a team of full-time Technicians who are supported by our Student Workers in our mission to make sure SHSU is successful in providing a quality education experience for our students! We work closely with other areas within IT, such as our Service Desk, Audio/Video team, and our Asset Management team to help us accomplish our mission. We are usually described as “The Face of IT” so we are looking for Student Workers who have the drive to deliver results while making sure our clients have a great experience when they work with us!
Primary Responsibilities
Assisting with the configuration and installation of various types of computer systems and peripherals.
Troubleshooting hardware and software issues reported to us through our ticketing system.
Maintaining accurate record of all work performed on tickets that may be assigned to the Student Technician.
Maintaining active communication via phone and email with the client who placed the work order.
Assisting with team-wide projects such as moving department computer equipment to a different location or helping replace computers in our academic computer labs.
Other duties as assigned.
Other Requirements
Be able to work 15-28 hours per week.
Be a current SHSU student and be enrolled in a minimum of 6 Credit Hours.
Qualifications
Have a valid driver's license and be able to drive in the state of Texas.
Have some experience working with computer hardware and peripherals.
Have some experience working with the Windows 10 operating system. Experience with MacOS/iOS is a plus.
Good verbal and written communication skills.
Willingness to learn new skills and observe processes, policies, and rules.
Be able to responsibly balance their work and personal life.
Dependable.
Have initiative.
Be team‑oriented.
Able to carry loads up to 50 pounds.
Contact Contact Name & Title:
Eric Gomez - Tech Shop Technician III Contact Phone:
(936) 294-3665 Contact Email:
eric.gomez@shsu.edu Open Date:
08/19/2025
EEO Statement Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code 51.215.
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