Vista Community Clinic
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Clinic Manager - Behavioral Health
role at
Vista Community Clinic
At
Vista Community Clinic (VCC) , we believe healthcare is more than medicine, it’s about hope, community, and impact. For over 50 years, we’ve been a leader in the community clinic movement, growing from a small volunteer‑driven effort in Vista to a nationally recognized network of state‑of‑the‑art clinics across San Diego, Orange, Los Angeles, and Riverside counties. Today VCC has 14 clinics serving over 70,000 patients annually, we continue our mission of delivering exceptional, patient‑centered care where it’s needed most.
Benefits
Competitive Compensation & Benefits
Medical, dental, vision
Company‑paid life insurance
Flexible spending accounts
403(b) retirement plan
Why VCC?
Winner of the 2025 HRSA Gold Medal for Outstanding Care, placing VCC among the top 10% of Federally Qualified Health Centers in the U.S.
Recognized by HRSA as a National Quality Leader in Behavioral Health and Diabetes and for excellence in Preventive Health and Health IT.
A robust training & development culture to help you grow and advance your career.
A workplace built on respect, collaboration and passion for care.
Job Summary Provide oversight of clinic operations. Assist in directing and supervising daily clinical operations including patient flow and program maintenance, and ensure adherence to all policies and standards; maintenance of quality control, staffing, training and counseling of employees; and inventory and maintenance of facility.
Supervises Dental Assistants, Patient Service Representatives and other clinic support staff
Essential Job Functions
Provide direct supervision to the above‑referenced employees
Select, orient and train employees and evaluate job performance
Assign and complete job assignments and work schedules for staff and clinicians
Monitor time and attendance of employees including the approval and coverage arrangement for time off; monitor time and attendance of clinicians
Coordinate the function of the clinic and ensure that all patients are treated in a timely, professional and courteous manner and ensure customer satisfaction
Ensure adequate coverage and mix of clinicians and support staff for clinical service delivery; arrange for coverage as necessary to maintain services as needed when clinicians and staff are on leave
Set up and maintain monthly clinician schedule
Maintain knowledge of the appointment schedule; review scheduling of site on a daily basis; review availability of appointments to assist in accommodating patients who request services throughout the day; coordinate access to care with Clinic Managers at all sites; monitor to assure that all patients are reminded on the day before their scheduled appointment
Periodically review registration paperwork to assure that all charts, forms and reports are available prior to the patient visit; ensure that staff is assessing patient eligibility for programs and assign staff to assist patients with paperwork to determine which programs benefit the patient
Observe and monitor patient flow activities throughout the day to ensure that patients are seen in a timely fashion; communicate to staff and patients any delay in serving patients and assist staff in expediting patient care
Act as an advocate for patients by communicating patient needs and concerns about their care, treatment or delay in care to staff, management and clinicians; seek resolution to concerns; act as patient ombudsman
Monitor all patient care staff for appropriate customer service behavior; provide feedback on performance to staff members’ direct supervisors, and participate in development of corrective action plan to improve customer service
Maintain knowledge of all aspects of the clinic operations and the duties of MSR‑reception, appointments; fill in to provide assistance with patient flow as needed
Update employees on all clinic programs by providing information, direction and monitoring of procedural changes; ensure all staff has received adequate training and supervision in changes and that all memos are noted and initialed
Monitor "Failed Appointments" and follow up according to protocol
Inform employees of in‑services and meetings and arrange coverage for staff to attend meetings as needed
Record and report any unusual occurrences or incidents; utilize the "variance report" correctly
Prepare productivity, goals & objectives and other pertinent reports on a timely basis; utilize information generated from the reports to prepare corrective action plans and manage daily operations
Minimum Qualifications
Bachelor’s Degree in a related field or relative experience
CPR Certification (including BLS Child, Infant, Adult with one‑time hands‑on skills training)
Minimum four years’ experience and training in clinical systems
Minimum three years’ supervisory experience
Valid California driver’s license, current vehicle insurance, and reliable transportation to travel between sites for meetings and/or to gather information for reporting purposes; minimum two years’ driving experience; no more than 2 violations or a single ticket/accident value at more than 1 point on driving record
Preferred Qualifications
Bilingual English/Spanish
Required Skills/Knowledge/Abilities
Ability to effectively present information both orally and in writing
Excellent verbal and written skills necessary for communication with patients/clients, clinicians and other staff
Ability to interface with all levels of personnel in a professional manner, including people of all social, cultural and ethnic backgrounds and within the constraints of government funded programs
Ability and willingness to meet the organization’s attendance and dress code policies
Ability to handle confidential materials and information in a professional manner
Excellent customer service skills and commitment to providing the highest level of customer satisfaction
Experience/familiarity with computers, business e‑mail, communication systems and internet search capabilities and proficient in Microsoft Office products, specifically Word and Excel
Preferred Skills/Knowledge/Abilities
Experience/familiarity with Practice Management and Electronic Medical/Dental Records systems, NextGen preferred
Pay Range
$70,000 - $80,000 DOE
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Health Care Provider
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at Vista Community Clinic by 2x
Get notified about new Clinic Manager jobs in
Vista, CA .
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Clinic Manager - Behavioral Health
role at
Vista Community Clinic
At
Vista Community Clinic (VCC) , we believe healthcare is more than medicine, it’s about hope, community, and impact. For over 50 years, we’ve been a leader in the community clinic movement, growing from a small volunteer‑driven effort in Vista to a nationally recognized network of state‑of‑the‑art clinics across San Diego, Orange, Los Angeles, and Riverside counties. Today VCC has 14 clinics serving over 70,000 patients annually, we continue our mission of delivering exceptional, patient‑centered care where it’s needed most.
Benefits
Competitive Compensation & Benefits
Medical, dental, vision
Company‑paid life insurance
Flexible spending accounts
403(b) retirement plan
Why VCC?
Winner of the 2025 HRSA Gold Medal for Outstanding Care, placing VCC among the top 10% of Federally Qualified Health Centers in the U.S.
Recognized by HRSA as a National Quality Leader in Behavioral Health and Diabetes and for excellence in Preventive Health and Health IT.
A robust training & development culture to help you grow and advance your career.
A workplace built on respect, collaboration and passion for care.
Job Summary Provide oversight of clinic operations. Assist in directing and supervising daily clinical operations including patient flow and program maintenance, and ensure adherence to all policies and standards; maintenance of quality control, staffing, training and counseling of employees; and inventory and maintenance of facility.
Supervises Dental Assistants, Patient Service Representatives and other clinic support staff
Essential Job Functions
Provide direct supervision to the above‑referenced employees
Select, orient and train employees and evaluate job performance
Assign and complete job assignments and work schedules for staff and clinicians
Monitor time and attendance of employees including the approval and coverage arrangement for time off; monitor time and attendance of clinicians
Coordinate the function of the clinic and ensure that all patients are treated in a timely, professional and courteous manner and ensure customer satisfaction
Ensure adequate coverage and mix of clinicians and support staff for clinical service delivery; arrange for coverage as necessary to maintain services as needed when clinicians and staff are on leave
Set up and maintain monthly clinician schedule
Maintain knowledge of the appointment schedule; review scheduling of site on a daily basis; review availability of appointments to assist in accommodating patients who request services throughout the day; coordinate access to care with Clinic Managers at all sites; monitor to assure that all patients are reminded on the day before their scheduled appointment
Periodically review registration paperwork to assure that all charts, forms and reports are available prior to the patient visit; ensure that staff is assessing patient eligibility for programs and assign staff to assist patients with paperwork to determine which programs benefit the patient
Observe and monitor patient flow activities throughout the day to ensure that patients are seen in a timely fashion; communicate to staff and patients any delay in serving patients and assist staff in expediting patient care
Act as an advocate for patients by communicating patient needs and concerns about their care, treatment or delay in care to staff, management and clinicians; seek resolution to concerns; act as patient ombudsman
Monitor all patient care staff for appropriate customer service behavior; provide feedback on performance to staff members’ direct supervisors, and participate in development of corrective action plan to improve customer service
Maintain knowledge of all aspects of the clinic operations and the duties of MSR‑reception, appointments; fill in to provide assistance with patient flow as needed
Update employees on all clinic programs by providing information, direction and monitoring of procedural changes; ensure all staff has received adequate training and supervision in changes and that all memos are noted and initialed
Monitor "Failed Appointments" and follow up according to protocol
Inform employees of in‑services and meetings and arrange coverage for staff to attend meetings as needed
Record and report any unusual occurrences or incidents; utilize the "variance report" correctly
Prepare productivity, goals & objectives and other pertinent reports on a timely basis; utilize information generated from the reports to prepare corrective action plans and manage daily operations
Minimum Qualifications
Bachelor’s Degree in a related field or relative experience
CPR Certification (including BLS Child, Infant, Adult with one‑time hands‑on skills training)
Minimum four years’ experience and training in clinical systems
Minimum three years’ supervisory experience
Valid California driver’s license, current vehicle insurance, and reliable transportation to travel between sites for meetings and/or to gather information for reporting purposes; minimum two years’ driving experience; no more than 2 violations or a single ticket/accident value at more than 1 point on driving record
Preferred Qualifications
Bilingual English/Spanish
Required Skills/Knowledge/Abilities
Ability to effectively present information both orally and in writing
Excellent verbal and written skills necessary for communication with patients/clients, clinicians and other staff
Ability to interface with all levels of personnel in a professional manner, including people of all social, cultural and ethnic backgrounds and within the constraints of government funded programs
Ability and willingness to meet the organization’s attendance and dress code policies
Ability to handle confidential materials and information in a professional manner
Excellent customer service skills and commitment to providing the highest level of customer satisfaction
Experience/familiarity with computers, business e‑mail, communication systems and internet search capabilities and proficient in Microsoft Office products, specifically Word and Excel
Preferred Skills/Knowledge/Abilities
Experience/familiarity with Practice Management and Electronic Medical/Dental Records systems, NextGen preferred
Pay Range
$70,000 - $80,000 DOE
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Health Care Provider
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at Vista Community Clinic by 2x
Get notified about new Clinic Manager jobs in
Vista, CA .
#J-18808-Ljbffr