TheKey
Overview
For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. TheKey is committed to changing how the world lives and ages at home, ensuring dignity, safety, and independence for clients. TheKey supports employees with training, resources, and a strong team environment to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America, enabling clients to live life on their own terms, in their own homes. Position Summary The Client Care Manager is responsible for converting potential clients to clients and then ensuring that TheKey delivers a quality care experience to those clients. The Client Care Manager develops a care plan for each client that includes physical, emotional, and social well-being, often creating life-enriching opportunities and maintaining as much independence as possible. The Client Care Manager works to ensure we are the provider of choice, partners with community resources and referral partners, and upholds TheKey’s reputation for quality care. The Client Care Manager also ensures smooth operations and client satisfaction, supports long-term retention of cases, and collaborates with colleagues in the immediate team and the broader TheKey community. Minimum Qualifications
3-5 years of experience in health care, elder care, social work, or related industry Excellent customer service and conflict resolution skills Computer proficiency and ability to document timely and accurate notes in systems related to client visits Current driver’s license and proof of auto insurance Preferred
Bachelor’s degree in gerontology, health care, social work, or related profession from an accredited university is preferred Benefits For Full Time Employees
Medical/Dental/Vision Insurance TouchCare VirtualCare Life Insurance Health Savings Account Flexible Spending Account 401(k) Matching Employee Assistance Program PTO Plan for Non-Exempt Employees Flexible PTO Plan for Exempt Employees Holidays and Floating Holidays Pet Insurance TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. California Residents Only
In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California-based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded. Seniorities and Employment Type
Mid-Senior level Full-time Job Function and Industries
Management Consumer Services
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For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. TheKey is committed to changing how the world lives and ages at home, ensuring dignity, safety, and independence for clients. TheKey supports employees with training, resources, and a strong team environment to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America, enabling clients to live life on their own terms, in their own homes. Position Summary The Client Care Manager is responsible for converting potential clients to clients and then ensuring that TheKey delivers a quality care experience to those clients. The Client Care Manager develops a care plan for each client that includes physical, emotional, and social well-being, often creating life-enriching opportunities and maintaining as much independence as possible. The Client Care Manager works to ensure we are the provider of choice, partners with community resources and referral partners, and upholds TheKey’s reputation for quality care. The Client Care Manager also ensures smooth operations and client satisfaction, supports long-term retention of cases, and collaborates with colleagues in the immediate team and the broader TheKey community. Minimum Qualifications
3-5 years of experience in health care, elder care, social work, or related industry Excellent customer service and conflict resolution skills Computer proficiency and ability to document timely and accurate notes in systems related to client visits Current driver’s license and proof of auto insurance Preferred
Bachelor’s degree in gerontology, health care, social work, or related profession from an accredited university is preferred Benefits For Full Time Employees
Medical/Dental/Vision Insurance TouchCare VirtualCare Life Insurance Health Savings Account Flexible Spending Account 401(k) Matching Employee Assistance Program PTO Plan for Non-Exempt Employees Flexible PTO Plan for Exempt Employees Holidays and Floating Holidays Pet Insurance TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. California Residents Only
In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California-based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded. Seniorities and Employment Type
Mid-Senior level Full-time Job Function and Industries
Management Consumer Services
#J-18808-Ljbffr