TJX
Loss Prevention Tactical Customer Service Associate
TJX, Torrance, California, United States, 90504
Loss Prevention Tactical Customer Service Associate
Marshalls
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx—you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off‑price retailer.
Job Description Supports the District Loss Prevention Manager and Store Management by executing core responsibilities focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body‑worn camera. Contributes to a positive customer shopping experience and maintains strong store partnership with team members and loss prevention. Exercises sound judgment in decision‑making to ensure safety of all and protection of the Company brand. Adheres to Company policies and supports Company culture and values.
Responsibilities
Maintains a proper and professional stance in the designated area at the front of the store
Act as a visual deterrent to prevent potential loss/dishonesty
Review and understand the Store Emergency Response Guide
Wear a complete Company approved uniform including a body‑worn camera
Greet customers appropriately, demonstrate courtesy and respect
Establish and maintain a position at the front of the store or in a department
Respond to customer requests for assistance by referring customers to store management or customer service via a Company‑issued radio
Observe and report any suspicious behavior or critical incidents to LP or store management
Perform a closing safety sweep of the store with a member of management
Adhere to all Company Policy and Procedure
Document required incidents in AIIM Case Management
Perform other duties as assigned
Qualifications
Strong verbal and written communication skills
Sound decision making skills
Ability to take initiative and perform well independently
Prioritizes, organizes workload, and manages time effectively
Able to stand for long periods of time
0–2 years retail or security experience
Benefits Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
Location & Pay 21880 Hawthorne Blvd S355, USA Marshalls Store 0558 Torrance CA
Starting pay range: $16.50 to $18.60 per hour. Actual start pay is based on skills, qualifications, and experience.
Seniority Level Entry level
Employment Type Full‑time
Job Function Management and Manufacturing
Industry Retail
Equal Opportunity TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment.
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At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx—you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off‑price retailer.
Job Description Supports the District Loss Prevention Manager and Store Management by executing core responsibilities focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body‑worn camera. Contributes to a positive customer shopping experience and maintains strong store partnership with team members and loss prevention. Exercises sound judgment in decision‑making to ensure safety of all and protection of the Company brand. Adheres to Company policies and supports Company culture and values.
Responsibilities
Maintains a proper and professional stance in the designated area at the front of the store
Act as a visual deterrent to prevent potential loss/dishonesty
Review and understand the Store Emergency Response Guide
Wear a complete Company approved uniform including a body‑worn camera
Greet customers appropriately, demonstrate courtesy and respect
Establish and maintain a position at the front of the store or in a department
Respond to customer requests for assistance by referring customers to store management or customer service via a Company‑issued radio
Observe and report any suspicious behavior or critical incidents to LP or store management
Perform a closing safety sweep of the store with a member of management
Adhere to all Company Policy and Procedure
Document required incidents in AIIM Case Management
Perform other duties as assigned
Qualifications
Strong verbal and written communication skills
Sound decision making skills
Ability to take initiative and perform well independently
Prioritizes, organizes workload, and manages time effectively
Able to stand for long periods of time
0–2 years retail or security experience
Benefits Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
Location & Pay 21880 Hawthorne Blvd S355, USA Marshalls Store 0558 Torrance CA
Starting pay range: $16.50 to $18.60 per hour. Actual start pay is based on skills, qualifications, and experience.
Seniority Level Entry level
Employment Type Full‑time
Job Function Management and Manufacturing
Industry Retail
Equal Opportunity TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment.
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