Harper Associates
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Join a premier full-service hotel dedicated to providing an exceptional guest experience through outstanding service, luxurious accommodations, and top-tier amenities. We take pride in creating a welcoming atmosphere for both leisure and business travelers. Job Summary: We are seeking an experienced and dynamic Guest Services / Front Desk Manager to oversee front desk operations, concierge services, and guest relations. This individual will lead a team to ensure all guests receive a seamless, personalized experience that reflects the hotel's high standards. The ideal candidate is a customer-focused professional with strong leadership, problem-solving, and hospitality skills. Key Responsibilities: Supervise and support front desk, concierge, and guest services staff to ensure top-tier guest satisfaction. Manage daily operations, including check-ins, check-outs, reservations, and guest inquiries. Develop and implement service standards, policies, and procedures to enhance the guest experience. Handle guest complaints and special requests promptly and professionally. Train and mentor team members to maintain high levels of performance and customer service. Collaborate with housekeeping, food & beverage, and other departments to ensure seamless operations. Monitor guest feedback and reviews to implement improvements in service quality. Assist in budgeting, forecasting, and managing department expenses. Maintain a positive and engaging work environment for all team members. Qualifications & Requirements: Bachelor’s degree in Hospitality Management or a related field preferred. Minimum of 3-5 years of experience in hotel guest services or front office management. Strong leadership and team management skills. Excellent communication, problem-solving, and interpersonal abilities. Proficiency in hotel property management software. Ability to work a flexible schedule, including evenings, weekends, and holidays. A passion for hospitality and a commitment to delivering an outstanding guest experience. Why Join Us? Competitive salary and benefits package. Career growth opportunities within a luxury full-service hotel. A supportive and dynamic work environment. Employee discounts, training programs, and other perks. If you are a motivated hospitality professional with a dedication to guest satisfaction, we invite you to apply for this exciting opportunity! Click apply or email kevin@harperjobs.com to get started. Harper Associates works with many hospitality companies – visit www.harperjobs.com to view more job opportunities and let us help you find the right fit for your next career move! Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function General Business, Management, and Customer Service Industries Hospitality, Hotels and Motels, and Restaurants Referrals increase your chances of interviewing at Harper Associates by 2x Inferred from the description for this job
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Join a premier full-service hotel dedicated to providing an exceptional guest experience through outstanding service, luxurious accommodations, and top-tier amenities. We take pride in creating a welcoming atmosphere for both leisure and business travelers. Job Summary: We are seeking an experienced and dynamic Guest Services / Front Desk Manager to oversee front desk operations, concierge services, and guest relations. This individual will lead a team to ensure all guests receive a seamless, personalized experience that reflects the hotel's high standards. The ideal candidate is a customer-focused professional with strong leadership, problem-solving, and hospitality skills. Key Responsibilities: Supervise and support front desk, concierge, and guest services staff to ensure top-tier guest satisfaction. Manage daily operations, including check-ins, check-outs, reservations, and guest inquiries. Develop and implement service standards, policies, and procedures to enhance the guest experience. Handle guest complaints and special requests promptly and professionally. Train and mentor team members to maintain high levels of performance and customer service. Collaborate with housekeeping, food & beverage, and other departments to ensure seamless operations. Monitor guest feedback and reviews to implement improvements in service quality. Assist in budgeting, forecasting, and managing department expenses. Maintain a positive and engaging work environment for all team members. Qualifications & Requirements: Bachelor’s degree in Hospitality Management or a related field preferred. Minimum of 3-5 years of experience in hotel guest services or front office management. Strong leadership and team management skills. Excellent communication, problem-solving, and interpersonal abilities. Proficiency in hotel property management software. Ability to work a flexible schedule, including evenings, weekends, and holidays. A passion for hospitality and a commitment to delivering an outstanding guest experience. Why Join Us? Competitive salary and benefits package. Career growth opportunities within a luxury full-service hotel. A supportive and dynamic work environment. Employee discounts, training programs, and other perks. If you are a motivated hospitality professional with a dedication to guest satisfaction, we invite you to apply for this exciting opportunity! Click apply or email kevin@harperjobs.com to get started. Harper Associates works with many hospitality companies – visit www.harperjobs.com to view more job opportunities and let us help you find the right fit for your next career move! Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function General Business, Management, and Customer Service Industries Hospitality, Hotels and Motels, and Restaurants Referrals increase your chances of interviewing at Harper Associates by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new Front Office Manager jobs in
Detroit, MI . Rochester Hills, MI $80,000.00-$97,500.00 6 days ago Event Sales Manager, Hotel Services - The Department at The Hudson
Front Desk Supervisor - Sheraton Detroit Metro Airport
Housekeeping Manager - DoubleTree Suites by Hilton Hotel Detroit Downtown - Fort Shelby
Retail Shop Manager on Duty, Bloomfield Hills
Rochester Hills, MI $62,400.00-$70,000.00 1 day ago Heavy Duty Market - Sales Account Manager
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr