Women's Care
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Patient Access Representative (69428)
role at
Women's Care .
Overview Women’s Care, founded in 1998, is a leading women’s healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 100+ locations and over 400 OB/GYNs and specialists across the country, Women’s Care provides comprehensive patient care in obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal‑fetal medicine, laboratory services, and fertility.
The Patient Access Representative is the first face and voice of Women’s Care and is a critical role for the practice. They are the first touchpoint that begins the patient experience, with customer service being at the forefront. The Patient Access Representative collects information for registration of new and/or incoming patients, confirms that we have up-to-date information to ensure a complete and accurate scheduling and billing encounter, and ensures our patient’s experience with us is extraordinary.
Responsibilities
Greet all patients and visitors with a smile in a prompt and courteous manner.
Obtain and confirm patient demographics and update patient profile, including proper patient identification according to the Women’s Care patient identification policy.
Collect payment and/or assist patient with billing concern while ensuring practices meet time-of-service collection expectations and goals.
Scan insurance card, ID, and other pertinent information into EMR system (HIPAA compliance, authorizations, medical records, etc.).
Set up payment plans for patients unable to pay balances per Women’s Care Payment Plan policy.
Have a full understanding of the financial policies and patient forms to clearly answer any questions.
Answer a high volume of incoming phone calls and respond to patient emails promptly in accordance with Women’s Care Values.
Confirm all unconfirmed appointments for the next business day.
Monitor the lobby frequently to ensure no one has been waiting too long and keep patients informed if provider delays occur.
Assist patients who are having difficulty with online registration or completion of forms.
Schedule or reschedule appointments.
Act as a backup to verify patient insurance information and determine possible patient payment responsibility.
Verify that all patients have had insurance eligibility and registration completed prior to being seen by the provider.
Schedule any follow‑up appointments upon patient check‑out.
Ensure all appointments in eCW are “checked out” at the end of each day or appropriately updated.
Ensure that the lobby and front area are always kept tidy and presentable, and, if necessary, clean the waiting room.
Demonstrate and embody the Women’s Care mission and core values.
Comply with all HIPAA rules, regulations, and guidelines.
Other duties as assigned.
Qualifications
High school diploma or equivalent required.
Exceptional customer service experience and a true desire to help others while providing a positive patient experience at every encounter.
Strong organizational skills.
Customer‑centric focus with a warm, welcoming, and professional demeanor.
Strong verbal and written communication skills.
Deadline‑driven and detail‑oriented.
High level of computer literacy with the ability to use and/or quickly learn computer programs including Microsoft Office.
Ability to multitask in a high‑volume and dynamic atmosphere.
Ability to communicate and work efficiently with patients, co‑workers, and providers.
Dependable, reliable, and punctual.
Preferred Skills
Preferably one year of experience working in a medical office or healthcare setting; OBGYN a plus.
General knowledge of medical terminology and billing is beneficial.
Experience with an electronic medical records system, specifically eClinicalWorks (eCW), is a plus.
Benefits We Offer
Competitive compensation package
Health, dental, and vision benefits
Paid time off and paid holidays
401k plan
Opportunity to make a difference in patients’ lives every day
Our Values C ompassion & Empathy: Treating patients like valued friends and family
A ccountability: Taking responsibility for our actions and behaviors
R espect: Acting respectfully in every interaction
E xcellence & Quality: Providing the safest, highest quality of care
#J-18808-Ljbffr
Patient Access Representative (69428)
role at
Women's Care .
Overview Women’s Care, founded in 1998, is a leading women’s healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 100+ locations and over 400 OB/GYNs and specialists across the country, Women’s Care provides comprehensive patient care in obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal‑fetal medicine, laboratory services, and fertility.
The Patient Access Representative is the first face and voice of Women’s Care and is a critical role for the practice. They are the first touchpoint that begins the patient experience, with customer service being at the forefront. The Patient Access Representative collects information for registration of new and/or incoming patients, confirms that we have up-to-date information to ensure a complete and accurate scheduling and billing encounter, and ensures our patient’s experience with us is extraordinary.
Responsibilities
Greet all patients and visitors with a smile in a prompt and courteous manner.
Obtain and confirm patient demographics and update patient profile, including proper patient identification according to the Women’s Care patient identification policy.
Collect payment and/or assist patient with billing concern while ensuring practices meet time-of-service collection expectations and goals.
Scan insurance card, ID, and other pertinent information into EMR system (HIPAA compliance, authorizations, medical records, etc.).
Set up payment plans for patients unable to pay balances per Women’s Care Payment Plan policy.
Have a full understanding of the financial policies and patient forms to clearly answer any questions.
Answer a high volume of incoming phone calls and respond to patient emails promptly in accordance with Women’s Care Values.
Confirm all unconfirmed appointments for the next business day.
Monitor the lobby frequently to ensure no one has been waiting too long and keep patients informed if provider delays occur.
Assist patients who are having difficulty with online registration or completion of forms.
Schedule or reschedule appointments.
Act as a backup to verify patient insurance information and determine possible patient payment responsibility.
Verify that all patients have had insurance eligibility and registration completed prior to being seen by the provider.
Schedule any follow‑up appointments upon patient check‑out.
Ensure all appointments in eCW are “checked out” at the end of each day or appropriately updated.
Ensure that the lobby and front area are always kept tidy and presentable, and, if necessary, clean the waiting room.
Demonstrate and embody the Women’s Care mission and core values.
Comply with all HIPAA rules, regulations, and guidelines.
Other duties as assigned.
Qualifications
High school diploma or equivalent required.
Exceptional customer service experience and a true desire to help others while providing a positive patient experience at every encounter.
Strong organizational skills.
Customer‑centric focus with a warm, welcoming, and professional demeanor.
Strong verbal and written communication skills.
Deadline‑driven and detail‑oriented.
High level of computer literacy with the ability to use and/or quickly learn computer programs including Microsoft Office.
Ability to multitask in a high‑volume and dynamic atmosphere.
Ability to communicate and work efficiently with patients, co‑workers, and providers.
Dependable, reliable, and punctual.
Preferred Skills
Preferably one year of experience working in a medical office or healthcare setting; OBGYN a plus.
General knowledge of medical terminology and billing is beneficial.
Experience with an electronic medical records system, specifically eClinicalWorks (eCW), is a plus.
Benefits We Offer
Competitive compensation package
Health, dental, and vision benefits
Paid time off and paid holidays
401k plan
Opportunity to make a difference in patients’ lives every day
Our Values C ompassion & Empathy: Treating patients like valued friends and family
A ccountability: Taking responsibility for our actions and behaviors
R espect: Acting respectfully in every interaction
E xcellence & Quality: Providing the safest, highest quality of care
#J-18808-Ljbffr