Compunnel Inc.
Overview
We are seeking a
Service Desk Agent
to provide front-line IT support in a high-tech, fast-paced environment. This role will serve as the first point of contact for end users seeking technical assistance. You will be responsible for resolving software, hardware, and account-related issues while delivering excellent customer service. Base pay range
$20.00/hr - $21.00/hr Responsibilities
Provide phone and chat support to users, ensuring high levels of customer satisfaction. Document incidents accurately in the ticketing system. Diagnose and resolve software, hardware, and connectivity issues. Assist with account management tasks, including password resets and permissions. Escalate unresolved issues to appropriate technical teams. Maintain professionalism and composure in high-pressure situations. Qualifications
2–5 years of IT service desk or technical support experience in complex environments. Excellent communication and customer service skills. Strong problem-solving and troubleshooting abilities. Experience with Active Directory, ticketing tools (ServiceNow, Remedy, JIRA), and Windows/Mac OS. Flexibility to work evenings, weekends, and public holidays. Seniority level
Entry level Employment type
Contract Job function
Customer Service, Administrative, and Accounting/Auditing Industries
Investment Management, Banking, and Financial Services
#J-18808-Ljbffr
We are seeking a
Service Desk Agent
to provide front-line IT support in a high-tech, fast-paced environment. This role will serve as the first point of contact for end users seeking technical assistance. You will be responsible for resolving software, hardware, and account-related issues while delivering excellent customer service. Base pay range
$20.00/hr - $21.00/hr Responsibilities
Provide phone and chat support to users, ensuring high levels of customer satisfaction. Document incidents accurately in the ticketing system. Diagnose and resolve software, hardware, and connectivity issues. Assist with account management tasks, including password resets and permissions. Escalate unresolved issues to appropriate technical teams. Maintain professionalism and composure in high-pressure situations. Qualifications
2–5 years of IT service desk or technical support experience in complex environments. Excellent communication and customer service skills. Strong problem-solving and troubleshooting abilities. Experience with Active Directory, ticketing tools (ServiceNow, Remedy, JIRA), and Windows/Mac OS. Flexibility to work evenings, weekends, and public holidays. Seniority level
Entry level Employment type
Contract Job function
Customer Service, Administrative, and Accounting/Auditing Industries
Investment Management, Banking, and Financial Services
#J-18808-Ljbffr