Power Motive Corporation
We are seeking a knowledgeable and customer-focused IT Support Technician to join our IT team. In this role, you will serve as the first point of contact for employees requiring technical assistance. You will play a critical role in ensuring smooth IT operations across the organization by troubleshooting issues, providing technical support, and escalating more complex problems when necessary. With ~275 employees, you will support a diverse range of hardware, software, and system needs, contributing directly to employee productivity and organizational success.
Essential Duties And Responsibilities
Technical Support
Provide first‑level support for desktops, laptops, mobile devices, printers, and other IT equipment.
Respond to employee inquiries via phone, email, chat, or ticketing system.
Diagnose and resolve software, hardware, and network‑related issues.
System & Application Support
Assist with account setup, password resets, and access requests.
Support Microsoft 365, email, VPN, and other business applications.
Guide users through step‑by‑step solutions and provide training when necessary.
Ticketing & Escalation
Log, track, and prioritize support requests in the IT ticketing system.
Escalate unresolved or complex issues to senior IT staff or system administrators.
Follow up with employees to ensure problems are resolved satisfactorily.
Hardware & Asset Management
Set up and configure new devices and peripherals.
Maintain IT asset inventory, including laptops, desktops, and mobile devices.
Assist with software installations and updates.
Documentation & Process Improvement
Create and update knowledge base articles for common issues.
Document troubleshooting procedures and resolutions.
Recommend improvements to help desk processes and tools.
Performs other duties as assigned.
Qualifications
Education & Experience
Associate’s degree in Information Technology, Computer Science, or related field (or equivalent work experience) preferred.
1–3 years of help desk or technical support experience preferred.
Technical Skills
Proficiency with Windows operating systems.
Knowledge of Microsoft 365, Active Directory, and remote desktop tools.
Familiarity with networking basics (TCP/IP, Wi‑Fi, VPN).
Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk, or similar).
Soft Skills
Strong communication and interpersonal skills.
Ability to explain technical concepts to non‑technical users.
Strong problem‑solving and time‑management skills.
Customer service mindset with patience and empathy.
Work Environment
You will be part of a small IT team serving approximately 275 employees.
Fast‑paced environment with a variety of technical challenges.
Opportunities to learn system administration, cybersecurity, and IT infrastructure support.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries Construction
Location: Phoenix, AZ | Salary: $40,000.00–$60,000.00 (last updated 2 months ago)
Location: Glendale, AZ | Salary: $57,484.00–$132,798.00 (last updated 2 days ago)
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Essential Duties And Responsibilities
Technical Support
Provide first‑level support for desktops, laptops, mobile devices, printers, and other IT equipment.
Respond to employee inquiries via phone, email, chat, or ticketing system.
Diagnose and resolve software, hardware, and network‑related issues.
System & Application Support
Assist with account setup, password resets, and access requests.
Support Microsoft 365, email, VPN, and other business applications.
Guide users through step‑by‑step solutions and provide training when necessary.
Ticketing & Escalation
Log, track, and prioritize support requests in the IT ticketing system.
Escalate unresolved or complex issues to senior IT staff or system administrators.
Follow up with employees to ensure problems are resolved satisfactorily.
Hardware & Asset Management
Set up and configure new devices and peripherals.
Maintain IT asset inventory, including laptops, desktops, and mobile devices.
Assist with software installations and updates.
Documentation & Process Improvement
Create and update knowledge base articles for common issues.
Document troubleshooting procedures and resolutions.
Recommend improvements to help desk processes and tools.
Performs other duties as assigned.
Qualifications
Education & Experience
Associate’s degree in Information Technology, Computer Science, or related field (or equivalent work experience) preferred.
1–3 years of help desk or technical support experience preferred.
Technical Skills
Proficiency with Windows operating systems.
Knowledge of Microsoft 365, Active Directory, and remote desktop tools.
Familiarity with networking basics (TCP/IP, Wi‑Fi, VPN).
Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk, or similar).
Soft Skills
Strong communication and interpersonal skills.
Ability to explain technical concepts to non‑technical users.
Strong problem‑solving and time‑management skills.
Customer service mindset with patience and empathy.
Work Environment
You will be part of a small IT team serving approximately 275 employees.
Fast‑paced environment with a variety of technical challenges.
Opportunities to learn system administration, cybersecurity, and IT infrastructure support.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries Construction
Location: Phoenix, AZ | Salary: $40,000.00–$60,000.00 (last updated 2 months ago)
Location: Glendale, AZ | Salary: $57,484.00–$132,798.00 (last updated 2 days ago)
#J-18808-Ljbffr