Socket Telecom LLC.
Overview
Socket is seeking a skilled part-time
Residential Customer Care - Tier I
member to join our team and provide excellent customer service to new customers, and proficient maintenance of established customer accounts. This maintenance includes but is not limited to; billing, account changes, invoicing, payment processing, and outbound calling projects. At Socket, we pride ourselves on delivering exceptional data and voice services to our community. As a local telecommunications company, we are dedicated to ensuring our friends, family, and neighbors have the best online experience possible. We are looking for both part-time and full-time positions. This is an in-office position. What We Offer
Competitive compensation 401k matching Medical benefits Dental benefits Vision benefits Free
fiber services if available in your area On-the-Job Training:
No prior formal education required. We provide comprehensive hands-on training to equip you with the skills and knowledge needed to succeed. Career Growth:
Opportunities to master new technologies and advance your career within the telecommunications and customer service industry. Community Impact:
Help your friends, family, and neighbors enjoy the best online experience possible. Supportive Environment:
Join a team that values collaboration, innovation, and customer satisfaction. Primary Responsibilities
Answering calls in a timely manner Call queue management Setting up new customer accounts Accurate and complete documentation Assisting current customers with account changes/inquiries Assisting other departments with customer information Basic troubleshooting Regular reliable attendance Skills
Proficient computer skills Excellent written and verbal communication skills Multi-tasking Ability to prioritize tasks Friendly demeanor Telephone handling skills Retention Upselling Desirable skills
Basic math skills Reasoning ability Previous customer service experience Ability to accurately follow directions Punctuality Join us at Socket and embark on a rewarding career path where you can make a difference in your community while developing skills that will set you up for future success in the telecommunications industry. We look forward to welcoming you to our team!
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Socket is seeking a skilled part-time
Residential Customer Care - Tier I
member to join our team and provide excellent customer service to new customers, and proficient maintenance of established customer accounts. This maintenance includes but is not limited to; billing, account changes, invoicing, payment processing, and outbound calling projects. At Socket, we pride ourselves on delivering exceptional data and voice services to our community. As a local telecommunications company, we are dedicated to ensuring our friends, family, and neighbors have the best online experience possible. We are looking for both part-time and full-time positions. This is an in-office position. What We Offer
Competitive compensation 401k matching Medical benefits Dental benefits Vision benefits Free
fiber services if available in your area On-the-Job Training:
No prior formal education required. We provide comprehensive hands-on training to equip you with the skills and knowledge needed to succeed. Career Growth:
Opportunities to master new technologies and advance your career within the telecommunications and customer service industry. Community Impact:
Help your friends, family, and neighbors enjoy the best online experience possible. Supportive Environment:
Join a team that values collaboration, innovation, and customer satisfaction. Primary Responsibilities
Answering calls in a timely manner Call queue management Setting up new customer accounts Accurate and complete documentation Assisting current customers with account changes/inquiries Assisting other departments with customer information Basic troubleshooting Regular reliable attendance Skills
Proficient computer skills Excellent written and verbal communication skills Multi-tasking Ability to prioritize tasks Friendly demeanor Telephone handling skills Retention Upselling Desirable skills
Basic math skills Reasoning ability Previous customer service experience Ability to accurately follow directions Punctuality Join us at Socket and embark on a rewarding career path where you can make a difference in your community while developing skills that will set you up for future success in the telecommunications industry. We look forward to welcoming you to our team!
#J-18808-Ljbffr