Henry Ford Health
Lab Service Representative - Lab Customer Service - Part-Time - Afternoons & Mid
Henry Ford Health, Detroit, Michigan, United States, 48228
Overview
Lab Service Representative - Lab Customer Service - Part-Time - Afternoons & Midnights Available - Helps to identify and meet the needs of laboratory customers. Corresponds by telephone to provide information and resolve problems related to test requests, submission requirements, and result status. Uses information systems to gather data and track client encounters. Depending on site-specific job duties, may perform specimen collection as a primary duty. Must demonstrate competency, reliability, productivity, and compassion on a sustained basis. Responsibilities
Interacts with laboratory customers as a resource for test requests, submission and specimen requirements, supplies, results, and use of the Laboratory Information Systems. Demonstrates strong customer service focus by serving as a role model to laboratory staff in the areas of communication, teamwork, ownership, reliability, and sensitivity. Understands and uses service recovery concepts and tools. If applicable to the location, performs all Laboratory Assistant duties including specimen collection, with an acceptable level of competency. Coordinates expedited handling of routine and special test requests, including specimen processing, transportation, and reporting. Qualifications
High school graduate Requires two to three years of clinical laboratory experience with a working knowledge of specimen collection, handling, preparation, and work flow. Details
Organization: Henry Ford Hospital - Detroit Main Campus Department: Lab Support Services Shift: Day Job Union Code: Not Applicable Employment type
Part-time
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Lab Service Representative - Lab Customer Service - Part-Time - Afternoons & Midnights Available - Helps to identify and meet the needs of laboratory customers. Corresponds by telephone to provide information and resolve problems related to test requests, submission requirements, and result status. Uses information systems to gather data and track client encounters. Depending on site-specific job duties, may perform specimen collection as a primary duty. Must demonstrate competency, reliability, productivity, and compassion on a sustained basis. Responsibilities
Interacts with laboratory customers as a resource for test requests, submission and specimen requirements, supplies, results, and use of the Laboratory Information Systems. Demonstrates strong customer service focus by serving as a role model to laboratory staff in the areas of communication, teamwork, ownership, reliability, and sensitivity. Understands and uses service recovery concepts and tools. If applicable to the location, performs all Laboratory Assistant duties including specimen collection, with an acceptable level of competency. Coordinates expedited handling of routine and special test requests, including specimen processing, transportation, and reporting. Qualifications
High school graduate Requires two to three years of clinical laboratory experience with a working knowledge of specimen collection, handling, preparation, and work flow. Details
Organization: Henry Ford Hospital - Detroit Main Campus Department: Lab Support Services Shift: Day Job Union Code: Not Applicable Employment type
Part-time
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