Henry Ford Health
Lab Service Rep Outreach - 24 hrs - Days -
Henry Ford Health, West Bloomfield, Michigan, United States
Lab Service Rep Outreach – 24 hrs – Days
Apply for the Lab Service Rep Outreach - 24 hrs - Days role at Henry Ford Health.
General Summary Functions with a high degree of independence to perform specimen collection, accessioning, and preparation for transport as a primary function. Helps to identify and meet the needs of laboratory customers. Corresponds within the office and by telephone to provide information and resolve problems related to test requests, submission requirements, and result status. Uses information systems to gather data and track client encounters. Must demonstrate competency, reliability, productivity, and compassion on a sustained basis. May transport samples and must be available to cover on short notice.
Principal Duties And Responsibilities
Interacts with laboratory customers as a resource for test requests, submission and specimen requirements, supplies, results, and use of the Laboratory Information Systems.
Demonstrates strong customer service focus by serving as a role model to laboratory staff in the areas of communication, teamwork, ownership, reliability, and sensitivity.
Performs blood sample collection or phlebotomy as a primary job duty. Must demonstrate competency, productivity, and compassion on a sustained basis with all patients presenting for service. Following successful completion of competency testing may perform processing, testing, and reporting without direct supervision.
Understands and uses service recovery concepts and tools.
Coordinates expedited handling of routine and special test requests, including specimen processing, transportation, and reporting.
Education / Experience Required
High school graduate or equivalent required.
Minimum of six months phlebotomy experience with demonstrated competency in specimen collection from patients of all ages is required.
Must possess and maintain a valid Michigan motor vehicle license and reliable transportation with insurance, for rotation across sites and sample transport.
Additional Information
Organization: Henry Ford Hospital - Detroit Main Campus
Department: Laboratory Outreach
Shift: Day Job
Union Code: Not Applicable
Referrals increase your chances of interviewing at Henry Ford Health by 2x.
Get notified about new Service Representative jobs in West Bloomfield Township, MI.
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General Summary Functions with a high degree of independence to perform specimen collection, accessioning, and preparation for transport as a primary function. Helps to identify and meet the needs of laboratory customers. Corresponds within the office and by telephone to provide information and resolve problems related to test requests, submission requirements, and result status. Uses information systems to gather data and track client encounters. Must demonstrate competency, reliability, productivity, and compassion on a sustained basis. May transport samples and must be available to cover on short notice.
Principal Duties And Responsibilities
Interacts with laboratory customers as a resource for test requests, submission and specimen requirements, supplies, results, and use of the Laboratory Information Systems.
Demonstrates strong customer service focus by serving as a role model to laboratory staff in the areas of communication, teamwork, ownership, reliability, and sensitivity.
Performs blood sample collection or phlebotomy as a primary job duty. Must demonstrate competency, productivity, and compassion on a sustained basis with all patients presenting for service. Following successful completion of competency testing may perform processing, testing, and reporting without direct supervision.
Understands and uses service recovery concepts and tools.
Coordinates expedited handling of routine and special test requests, including specimen processing, transportation, and reporting.
Education / Experience Required
High school graduate or equivalent required.
Minimum of six months phlebotomy experience with demonstrated competency in specimen collection from patients of all ages is required.
Must possess and maintain a valid Michigan motor vehicle license and reliable transportation with insurance, for rotation across sites and sample transport.
Additional Information
Organization: Henry Ford Hospital - Detroit Main Campus
Department: Laboratory Outreach
Shift: Day Job
Union Code: Not Applicable
Referrals increase your chances of interviewing at Henry Ford Health by 2x.
Get notified about new Service Representative jobs in West Bloomfield Township, MI.
#J-18808-Ljbffr