Peoples Bank
Customer Care Representative I – Peoples Bank
We are hiring a Customer Care Representative I to join the Peoples Bank team based in
Louisville, KY . The role supports our mission to be the best community bank in America by delivering exceptional customer service and supporting our clients’ financial goals. Build Your Future Here Peoples Bank is a community‑focused financial institution with over 150 branches across 8 states. We have a history of national recognition for workplace culture and community impact, and we are proud to offer a comprehensive benefits package that includes a 401(k) plan, employee stock purchase plan, tuition assistance, paid vacation and holidays, and more. Job Purpose
Responsible for delivering outstanding service to customers regarding consumer banking products, identifying customer needs, and providing clear product and service information. Job Duties
Handle inbound calls from external and internal customers, providing accurate information about products, services, and policies. Maintain a friendly, professional demeanor and demonstrate a positive, can‑do attitude. Perform banking tasks such as money transfers, debit card orders, loan payments, check orders, fee explanations, and general inquiries. Troubleshoot online banking and mobile app issues via guided dialog. Collaborate with other departments to ensure seamless customer service. Adhere to call‑center guidelines, including handling and wrap‑up times. Develop and maintain proficiency in bank systems (IBS, Harland Clarke, Image Centre, Microsoft Outlook, Teams, etc.). Participate in coaching sessions with peers. Work rotating shifts as outlined below. Shift Schedule 8:00 am – 7:00 pm EST, Monday–Friday 8:00 am – 5:00 pm EST, Saturday Must be available on federal holidays (excluding major holidays such as New Year’s Day, Memorial Day, Independence Day, Labor Day, Veterans’ Day, Thanksgiving, and Christmas). Willingness to work during special projects when required. Education, Job Skills, and Qualifications
High school diploma, GED, or foreign equivalent required; college degree preferred. Prior call‑center or customer‑service experience strongly preferred. Previous banking experience preferred. Excellent verbal and written communication. Strong attention to detail and problem‑solving skills. Proficiency in data entry and computer usage. Bilingual abilities are a plus. Trustworthy and confidential handling of information is essential. Basic Qualifications
High school diploma, GED, or foreign equivalent required. Ability to work rotating shifts (8:00 am – 7:00 pm EST, Monday–Friday; 8:00 am – 5:00 pm EST, Saturday). Equal Opportunity Employer
M/F/Disabled/Veteran. If you are unable to complete this application due to a disability, contact
humanresources@pebo.com
for accommodation or alternative application assistance.
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We are hiring a Customer Care Representative I to join the Peoples Bank team based in
Louisville, KY . The role supports our mission to be the best community bank in America by delivering exceptional customer service and supporting our clients’ financial goals. Build Your Future Here Peoples Bank is a community‑focused financial institution with over 150 branches across 8 states. We have a history of national recognition for workplace culture and community impact, and we are proud to offer a comprehensive benefits package that includes a 401(k) plan, employee stock purchase plan, tuition assistance, paid vacation and holidays, and more. Job Purpose
Responsible for delivering outstanding service to customers regarding consumer banking products, identifying customer needs, and providing clear product and service information. Job Duties
Handle inbound calls from external and internal customers, providing accurate information about products, services, and policies. Maintain a friendly, professional demeanor and demonstrate a positive, can‑do attitude. Perform banking tasks such as money transfers, debit card orders, loan payments, check orders, fee explanations, and general inquiries. Troubleshoot online banking and mobile app issues via guided dialog. Collaborate with other departments to ensure seamless customer service. Adhere to call‑center guidelines, including handling and wrap‑up times. Develop and maintain proficiency in bank systems (IBS, Harland Clarke, Image Centre, Microsoft Outlook, Teams, etc.). Participate in coaching sessions with peers. Work rotating shifts as outlined below. Shift Schedule 8:00 am – 7:00 pm EST, Monday–Friday 8:00 am – 5:00 pm EST, Saturday Must be available on federal holidays (excluding major holidays such as New Year’s Day, Memorial Day, Independence Day, Labor Day, Veterans’ Day, Thanksgiving, and Christmas). Willingness to work during special projects when required. Education, Job Skills, and Qualifications
High school diploma, GED, or foreign equivalent required; college degree preferred. Prior call‑center or customer‑service experience strongly preferred. Previous banking experience preferred. Excellent verbal and written communication. Strong attention to detail and problem‑solving skills. Proficiency in data entry and computer usage. Bilingual abilities are a plus. Trustworthy and confidential handling of information is essential. Basic Qualifications
High school diploma, GED, or foreign equivalent required. Ability to work rotating shifts (8:00 am – 7:00 pm EST, Monday–Friday; 8:00 am – 5:00 pm EST, Saturday). Equal Opportunity Employer
M/F/Disabled/Veteran. If you are unable to complete this application due to a disability, contact
humanresources@pebo.com
for accommodation or alternative application assistance.
#J-18808-Ljbffr