Goldman Sachs
Analyst - Credit Card Disputes/Fraud Operations - Platform Solutions
Goldman Sachs, Richardson, Texas, United States, 75080
Analyst -- Credit Card Disputes/Fraud Operations -- Platform Solutions
Pay Competitive Employment type Full-Time Job Description
Req#: 108800
Platform Solutions
Across Platform Solutions (PS), we power our clients to serve and create better loyalty with their own clients and customers by delivering agile and modern cloud-based, developer-centric financial solutions. PS is comprised of four main businesses, underpinned by key horizontal functions across engineering, operations and risk management: Transaction Banking
, a cash management and payments platform for clients building a corporate treasury system Enterprise Partnerships
, consumer financial products that companies embed directly within their ecosystems to better serve their end customers Merchant Point-of-Sale Lending
, a platform that provides custom credit financing for home improvement merchants to offer directly to their customers ETF Accelerator
, a platform for clients to launch, list and manage exchange-traded funds Join us on our journey to deliver financial products and platforms that prioritize the customer and developer experience. Opportunity The Disputes Analyst role requires an individual who is passionate about delivering an exceptional customer experience through analytical Disputes escalation reviews. Successful applicants are driven by the opportunity to perform thorough, high-quality research under tight deadlines, to ensure our processes are completed accurately and that the reputation of our firm is upheld. The role is positioned to positively impact all facets of the business through the identification of process improvement opportunities through ongoing disputes research that is then presented to stakeholders. Important skillsets include the ability to effectively engage business partners, being intensely detailed oriented, possess working knowledge of regulatory and procedure requirements as well as knowledge of system applications functionality for all related processes. Responsibilities and Duties Effectively manage escalated disputes concerns received through multiple channels Perform in depth research of disputes documents, related data and information across multiple systems to ensure a thorough assessment is completed Create and communicate detailed summary communications based on research findings Prioritize requests responses in real time and provide status updates to ensure key partners and leaders are aware of progress As necessary, communicate directly with customers to gather detailed information for disputes Recommend process, procedure, employee education and system enhancements to improve the end-to-end process and customer experience. Provide regular reporting and analytical updates to senior leadership As a subject matter expert, engage with key business partners in the assessment of regulatory compliance of escalated disputes Partner with various stakeholders to help drive the business forward Basic Qualifications Bachelor's degree preferred 2+ years of experience in Credit Card Disputes or Fraud operations Expertise in Regulation pertaining to Credit Card unauthorized use and billing disputes Exceptional time management and the ability to effectively complete competing priorities Relevant industry expertise in a portfolio of large-scale accounts Strong risk management and compliance focus Experience with Microsoft Office, including Outlook, Word, PowerPoint and Excel Availability and willingness to work on weekend and outside of the “standard” workday. Proven ability to work in fast paced dynamic environments where decisions are made without compromising quality, the customer experience and financial losses Demonstrated analytical and problem-solving skills, including the ability to recognize non-obvious patterns Team player capable of learning and sharing knowledge in global team environment working closely with Consumer Protection Manager Demonstrated effective communication both verbally and in writing ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
The Goldman Sachs Group, Inc., 2021. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
About the company
The Goldman Sachs Group, Inc., is an American multinational investment bank and financial services company headquartered in New York City. Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.
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Pay Competitive Employment type Full-Time Job Description
Req#: 108800
Platform Solutions
Across Platform Solutions (PS), we power our clients to serve and create better loyalty with their own clients and customers by delivering agile and modern cloud-based, developer-centric financial solutions. PS is comprised of four main businesses, underpinned by key horizontal functions across engineering, operations and risk management: Transaction Banking
, a cash management and payments platform for clients building a corporate treasury system Enterprise Partnerships
, consumer financial products that companies embed directly within their ecosystems to better serve their end customers Merchant Point-of-Sale Lending
, a platform that provides custom credit financing for home improvement merchants to offer directly to their customers ETF Accelerator
, a platform for clients to launch, list and manage exchange-traded funds Join us on our journey to deliver financial products and platforms that prioritize the customer and developer experience. Opportunity The Disputes Analyst role requires an individual who is passionate about delivering an exceptional customer experience through analytical Disputes escalation reviews. Successful applicants are driven by the opportunity to perform thorough, high-quality research under tight deadlines, to ensure our processes are completed accurately and that the reputation of our firm is upheld. The role is positioned to positively impact all facets of the business through the identification of process improvement opportunities through ongoing disputes research that is then presented to stakeholders. Important skillsets include the ability to effectively engage business partners, being intensely detailed oriented, possess working knowledge of regulatory and procedure requirements as well as knowledge of system applications functionality for all related processes. Responsibilities and Duties Effectively manage escalated disputes concerns received through multiple channels Perform in depth research of disputes documents, related data and information across multiple systems to ensure a thorough assessment is completed Create and communicate detailed summary communications based on research findings Prioritize requests responses in real time and provide status updates to ensure key partners and leaders are aware of progress As necessary, communicate directly with customers to gather detailed information for disputes Recommend process, procedure, employee education and system enhancements to improve the end-to-end process and customer experience. Provide regular reporting and analytical updates to senior leadership As a subject matter expert, engage with key business partners in the assessment of regulatory compliance of escalated disputes Partner with various stakeholders to help drive the business forward Basic Qualifications Bachelor's degree preferred 2+ years of experience in Credit Card Disputes or Fraud operations Expertise in Regulation pertaining to Credit Card unauthorized use and billing disputes Exceptional time management and the ability to effectively complete competing priorities Relevant industry expertise in a portfolio of large-scale accounts Strong risk management and compliance focus Experience with Microsoft Office, including Outlook, Word, PowerPoint and Excel Availability and willingness to work on weekend and outside of the “standard” workday. Proven ability to work in fast paced dynamic environments where decisions are made without compromising quality, the customer experience and financial losses Demonstrated analytical and problem-solving skills, including the ability to recognize non-obvious patterns Team player capable of learning and sharing knowledge in global team environment working closely with Consumer Protection Manager Demonstrated effective communication both verbally and in writing ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
The Goldman Sachs Group, Inc., 2021. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
About the company
The Goldman Sachs Group, Inc., is an American multinational investment bank and financial services company headquartered in New York City. Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.
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