PetSmart
Manager, Product
Join to apply for the
Manager, Product
role at
PetSmart .
About The Team It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best‑in‑class experiences for pets and pet parents.
About The Location Collaborative Work Environment At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.
About The Job This role works onsite in our Phoenix Home Office. Visa sponsorship is not offered for this role. This job is responsible for leading a team of product professionals focused on managing the lifecycle of technology products and feature enhancements. It gathers insights from customers and the marketplace to understand needs, new technologies, and trends in the market to develop the product roadmap. It guides the innovation, conceptualization, requirements gathering, specification creation, release, and implementation processes. It ensures that product delivery schedules and tasks related to all aspects of product development are coordinated with stakeholders to successfully release new products on time and within budget.
Leadership: Leads, mentors and grows a team of product professionals to ensure they are high performing, ultra‑collaborative and hyper‑focused on the customer experience driven by data. Helps team prioritize capabilities based on value to the organization, leads a test and learn culture, and defines and drives toward KPIs and results in assigned product areas. Fosters an environment of progressive growth and development for the product team.
Product lifecycle management: Drives the research, implementation, integration and optimization of solutions within PetSmart’s domain. Gathers insights from customers and the marketplace to understand needs, new technologies, and trends in the market to develop and implement the product roadmap. Guides the innovation, conceptualization, requirements gathering, specification creation, release, and implementation processes. Ensures that product delivery schedules and tasks related to all aspects of product development are coordinated with stakeholders to successfully release new products on time and within budget. Spearheads prioritization and delivery of critical organizational eCommerce initiatives.
Partnerships: Serves as main POC for vendor partners as needed (negotiating costs, reviewing contracts, working with procurement and legal, ensuring security assessments, ongoing relationship management, etc.). Cultivates strong relationships with stakeholders and ensuring alignment across the product landscape.
Process improvement: Leads ongoing evaluations and refinement of existing solutions/processes, including intake, discovery, vendor solutions, deployment checks, regression testing. Serve as a point of escalation for operational incidents as needed. Works with other leaders and Director to strategically define and establish the principles of product management and ownership, creating a robust framework that guides product development and fosters innovation across the organization.
Qualifications
Bachelor’s Degree
5+ years Agile environment, Web and App experience in an eCommerce product role
At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.
Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.
If you don't already live in the Phoenix area here's a guide to the area: Welcome to Phoenix Guide
Benefits
Pet friendly environment, bring your pets to work!
On‑site Dog Park
“Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
“Sit & Stay” Café serving fresh breakfast and lunch options
On‑site coffee bar
“Lil’ Paws” learning center and onsite daycare facility (associate paid)
Volunteer events with PetSmart Charities
Learn more about here: https://www.lifeatpetsmart.com/life-at-petsmart/
Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
Explore PetSmart Benefits here: https://benefits.petsmart.com/
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.
Seniority level
Not Applicable
Employment type
Full‑time
Job function
Product Management and Marketing
Industries
Retail
#J-18808-Ljbffr
Manager, Product
role at
PetSmart .
About The Team It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best‑in‑class experiences for pets and pet parents.
About The Location Collaborative Work Environment At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.
About The Job This role works onsite in our Phoenix Home Office. Visa sponsorship is not offered for this role. This job is responsible for leading a team of product professionals focused on managing the lifecycle of technology products and feature enhancements. It gathers insights from customers and the marketplace to understand needs, new technologies, and trends in the market to develop the product roadmap. It guides the innovation, conceptualization, requirements gathering, specification creation, release, and implementation processes. It ensures that product delivery schedules and tasks related to all aspects of product development are coordinated with stakeholders to successfully release new products on time and within budget.
Leadership: Leads, mentors and grows a team of product professionals to ensure they are high performing, ultra‑collaborative and hyper‑focused on the customer experience driven by data. Helps team prioritize capabilities based on value to the organization, leads a test and learn culture, and defines and drives toward KPIs and results in assigned product areas. Fosters an environment of progressive growth and development for the product team.
Product lifecycle management: Drives the research, implementation, integration and optimization of solutions within PetSmart’s domain. Gathers insights from customers and the marketplace to understand needs, new technologies, and trends in the market to develop and implement the product roadmap. Guides the innovation, conceptualization, requirements gathering, specification creation, release, and implementation processes. Ensures that product delivery schedules and tasks related to all aspects of product development are coordinated with stakeholders to successfully release new products on time and within budget. Spearheads prioritization and delivery of critical organizational eCommerce initiatives.
Partnerships: Serves as main POC for vendor partners as needed (negotiating costs, reviewing contracts, working with procurement and legal, ensuring security assessments, ongoing relationship management, etc.). Cultivates strong relationships with stakeholders and ensuring alignment across the product landscape.
Process improvement: Leads ongoing evaluations and refinement of existing solutions/processes, including intake, discovery, vendor solutions, deployment checks, regression testing. Serve as a point of escalation for operational incidents as needed. Works with other leaders and Director to strategically define and establish the principles of product management and ownership, creating a robust framework that guides product development and fosters innovation across the organization.
Qualifications
Bachelor’s Degree
5+ years Agile environment, Web and App experience in an eCommerce product role
At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.
Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.
If you don't already live in the Phoenix area here's a guide to the area: Welcome to Phoenix Guide
Benefits
Pet friendly environment, bring your pets to work!
On‑site Dog Park
“Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
“Sit & Stay” Café serving fresh breakfast and lunch options
On‑site coffee bar
“Lil’ Paws” learning center and onsite daycare facility (associate paid)
Volunteer events with PetSmart Charities
Learn more about here: https://www.lifeatpetsmart.com/life-at-petsmart/
Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
Explore PetSmart Benefits here: https://benefits.petsmart.com/
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.
Seniority level
Not Applicable
Employment type
Full‑time
Job function
Product Management and Marketing
Industries
Retail
#J-18808-Ljbffr