Washington University in St. Louis
Clinical Service Representative II - Plastic & Reconstructive Surgery
Washington University in St. Louis, Northfield, Vermont, us, 05663
Position Summary
Provides clinical office support including greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, and collecting co‑payments.
Primary Duties & Responsibilities
Greets patients, assists with form completion; verifies accuracy of patient insurance and demographic information; provides HIPAA, arbitration, and consent‑to‑treat forms.
Collects copays for services; verifies and balances receipts and payments.
Reviews schedule for new patients, updating when necessary.
Calls patients with appointment time reminders, obtaining insurance information and referral forms.
Prepares, distributes, and collects fee tickets; reviews fee tickets for completeness; reconciles fee tickets with daily schedule.
Schedules return patient appointments and patient testing; validates patient parking.
May prepare patients’ charts for daily appointments.
Assists patients with insurance questions regarding billing process.
Assists staff with sending out reminder cards and other related scheduling duties.
Working Conditions
Normal office environment.
Exposure to blood‑borne pathogens.
Requires protective devices.
Patient care setting.
Direct patient care setting.
Physical Effort
Typically sitting at desk or table.
Typically standing or walking.
Typically bending, crouching, stooping.
Occasional lifting (25 lbs or less).
Equipment
Office equipment.
Clinical/diagnostic equipment.
Required Qualifications Education:
High school diploma or equivalent, or a combination of education and/or experience.
Certifications:
Basic Life Support – American Heart Association or American Red Cross.
Work Experience:
Medical Office Setting (2 Years).
Driver’s License:
Not required.
Preferred Qualifications Education:
No additional education unless stated elsewhere.
Certifications:
No additional certification unless stated elsewhere.
Work Experience:
No additional work experience unless stated elsewhere.
Skills:
Communication, Computer Literacy, Insurance, Interpersonal Relationships, Medical Terminology.
Grade & Salary Grade: C06‑H
Salary Range: $17.34 – $25.40 per hour.
Questions For frequently asked questions about the application process, refer to the External Applicant FAQ.
Accommodation If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314‑935‑1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Pre‑Employment Screening All external candidates receiving an offer for employment will be required to submit to pre‑employment screening, which may include criminal background check, drug screening, employment and education verification, physical examination, and other relevant checks. All offers are contingent upon successful completion of required screening.
Benefits Statement Personal: Up to 22 days of vacation, 10 recognized holidays, and sick time.
Health: Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Transit: Free Metro transit U‑Pass for eligible employees.
Retirement: 403(b) retirement savings plan with 7% university contribution.
Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs, employee assistance program, financial resources, access to dietitians.
Family 4 weeks of caregiver leave to bond with a new child. Family care resources for continued childcare needs. 100% tuition coverage for eligible undergraduates at WashU, 40% elsewhere after seven years.
EEO Statement Washington University in St. Louis is committed to equal employment opportunity and encourages applications by those from underrepresented groups. All job titles are available to individuals regardless of race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity, disability, protected veteran status, or genetic information. We foster an inclusive environment and welcome diverse perspectives.
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Primary Duties & Responsibilities
Greets patients, assists with form completion; verifies accuracy of patient insurance and demographic information; provides HIPAA, arbitration, and consent‑to‑treat forms.
Collects copays for services; verifies and balances receipts and payments.
Reviews schedule for new patients, updating when necessary.
Calls patients with appointment time reminders, obtaining insurance information and referral forms.
Prepares, distributes, and collects fee tickets; reviews fee tickets for completeness; reconciles fee tickets with daily schedule.
Schedules return patient appointments and patient testing; validates patient parking.
May prepare patients’ charts for daily appointments.
Assists patients with insurance questions regarding billing process.
Assists staff with sending out reminder cards and other related scheduling duties.
Working Conditions
Normal office environment.
Exposure to blood‑borne pathogens.
Requires protective devices.
Patient care setting.
Direct patient care setting.
Physical Effort
Typically sitting at desk or table.
Typically standing or walking.
Typically bending, crouching, stooping.
Occasional lifting (25 lbs or less).
Equipment
Office equipment.
Clinical/diagnostic equipment.
Required Qualifications Education:
High school diploma or equivalent, or a combination of education and/or experience.
Certifications:
Basic Life Support – American Heart Association or American Red Cross.
Work Experience:
Medical Office Setting (2 Years).
Driver’s License:
Not required.
Preferred Qualifications Education:
No additional education unless stated elsewhere.
Certifications:
No additional certification unless stated elsewhere.
Work Experience:
No additional work experience unless stated elsewhere.
Skills:
Communication, Computer Literacy, Insurance, Interpersonal Relationships, Medical Terminology.
Grade & Salary Grade: C06‑H
Salary Range: $17.34 – $25.40 per hour.
Questions For frequently asked questions about the application process, refer to the External Applicant FAQ.
Accommodation If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314‑935‑1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Pre‑Employment Screening All external candidates receiving an offer for employment will be required to submit to pre‑employment screening, which may include criminal background check, drug screening, employment and education verification, physical examination, and other relevant checks. All offers are contingent upon successful completion of required screening.
Benefits Statement Personal: Up to 22 days of vacation, 10 recognized holidays, and sick time.
Health: Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Transit: Free Metro transit U‑Pass for eligible employees.
Retirement: 403(b) retirement savings plan with 7% university contribution.
Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs, employee assistance program, financial resources, access to dietitians.
Family 4 weeks of caregiver leave to bond with a new child. Family care resources for continued childcare needs. 100% tuition coverage for eligible undergraduates at WashU, 40% elsewhere after seven years.
EEO Statement Washington University in St. Louis is committed to equal employment opportunity and encourages applications by those from underrepresented groups. All job titles are available to individuals regardless of race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity, disability, protected veteran status, or genetic information. We foster an inclusive environment and welcome diverse perspectives.
#J-18808-Ljbffr