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Genesys PHO

Behavioral Health Care Manager

Genesys PHO, Lansing, Michigan, United States

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Genesys PHO is an equal opportunity employer. Salary range of $77,000-$80,000 (based on level of experience). This is a remote job. Must live in the state of Michigan. Some travel required to Genesee County and surrounding counties for meetings and trainings.

Medical Management Department Job Description Job Title Behavioral Health Care Manager

Job Description Summary The behavioral health care manager is a core member of the collaborative care team, including the patient’s primary care provider and psychiatric consultant. The behavioral health care manager is responsible for supporting and coordinating the mental and physical health care of patients on an assigned patient caseload in collaboration with the patient’s medical provider.

Duties and Responsibilities

Support the mental and physical health care of patients on an assigned patient caseload. Closely coordinate care with the patient’s medical provider.

Screen and assess patients for common mental health and substance abuse disorders which may include performing a suicide risk assessment. Facilitate patient engagement and follow‑up care.

Provide patient education about common mental health and substance abuse disorders and the available treatment options.

Systematically track treatment response and monitor patients (in person or by telephone) for changes in clinical symptoms and treatment side effects or complications.

Support psychotropic medication management as prescribed by medical providers, focusing on treatment adherence, side effects, and effectiveness of treatment.

Provide brief behavioral interventions using evidence-based techniques such as behavioral activation, problem‑solving treatment, motivational interviewing, or other treatments as appropriate.

Provide or facilitate in‑clinic or outside referrals to evidence-based psychosocial treatments (e.g. problem‑solving treatment or behavioral activation) as clinically indicated.

Participate in regularly scheduled (usually weekly) caseload consultation with the psychiatric consultant and communicate resulting treatment recommendations to the patient’s medical provider as needed. Initial and routine follow‑up consultations are required for all patients enrolled in the CoCM program. Consultations will focus on patients new to the caseload and those who are not improving as expected under the current treatment plan. Case reviews may be conducted by telephone, video, or in person.

Track patient follow up and clinical outcomes using a registry. Document in-person and telephone encounters in the registry and use the system to identify and re‑engage patients. Registry functions can be accomplished through an EHR build, on a spreadsheet used in conjunction with an EHR, or can be built into a stand‑alone clinical management tracking system that may or may not be linked to an EHR.

Document patient progress and treatment recommendations in EHR and other required systems so as to be shared with medical providers, psychiatric consultant, and other treating providers.

Facilitate treatment plan changes for patients who are not improving as expected in consultation with the medical provider and the psychiatric consultant and who may need more intensive or more specialized mental health care.

Facilitate referrals for clinically indicated services outside of the organization (e.g., social services such as housing assistance, vocational rehabilitation, mental health specialty care, substance abuse treatment).

Develop and complete relapse prevention self‑management plan with patients who have achieved their treatment goals and are soon to be discharged from the caseload.

Participate in the CoCM Program which may include but is not limited to supportive meetings and site visits.

Education & Licensure Requirements

Master’s degree in social work from a school accredited by the Council of Social Work Education is necessary, or equivalent.

Current license to practice clinical social work in the State of Michigan, or similar relevant licensure.

Equivalent licensure and educational preparation may include:

Licensed Mental Health Counselor/Professional Counselor

Registered Nurse (BSN or MSN) with relevant behavioral health experience

Licensed Psychologist

Other Job Requirements

Demonstrated ability to collaborate and communicate effectively in a team setting.

Strong written and verbal communication skills

Ability to maintain effective and professional relationships with patient and other members of the care team.

Experience with screening for common mental health and/or substance abuse disorders.

Working knowledge of differential diagnosis of common mental health and/or substance abuse disorders, when appropriate.

Ability to effectively engage patients in a therapeutic relationship, when appropriate.

Ability to work with patients by telephone as well as in person.

Experience with assessment and treatment planning for common mental health and/or substance use disorders.

Working knowledge of evidence-based psychosocial treatments and brief behavioral interventions for common mental health disorders, when appropriate (e.g., motivational interviewing, problem‑solving treatment, behavioral activation).

Basic knowledge of psychopharmacology for common mental health disorders that is within appropriate scope of practice for type of provider filling role.

Experience with evidence-based counseling techniques

Experience with electronic medical records, Microsoft Office, etc.

Excellent organizational skills; highly detail-oriented and motivated

Exhibits professional behavior

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