KPMG US
Overview
ServiceNow Engineer – Platform Operations at KPMG US. Hybrid work opportunity. Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients and a culture that encourages development, inclusivity, and innovative excellence. Responsibilities
Lead and execute support and enhancement requests across all ServiceNow products/modules, ensuring timely delivery and high-quality outcomes; diagnose, troubleshoot, and resolve platform issues, providing root cause analysis and implementing corrective actions Design, configure, and develop solutions leveraging ServiceNow best practices to meet business needs and drive process improvements; contribute to the continuous improvement of the platform through proactive recommendations and implementation of new features Develop and maintain documentation for processes, workflows, and configurations; ensure compliance with organizational standards, security policies, and ServiceNow best practices Contribute to all aspects of the Platform and Plugin/Store App upgrades; mentor junior team members and share expertise to cultivate platform knowledge across the operations team Manage platform health, monitor performance, and maintain integration points Collaborate with stakeholders and scrum team to gather requirements, refine user stories, and translate needs into actionable ServiceNow solutions Qualifications
Minimum three years of recent practical experience developing, and supporting ServiceNow in an enterprise environment Bachelor's degree from an accredited college or university in computer science, information technology, or related field is preferred; Certifications in ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD) are preferred Demonstrated experience in supporting and enhancing a range of ServiceNow products/modules (such as ITSM, ITOM, HRSD, SecOps, IRM, etc.); strong understanding of ServiceNow architecture, data models, integrations, and scripting (JavaScript, Glide API) Excellent troubleshooting, analytical, and communication skills; ability to work independently and collaboratively in a fast-paced, dynamic environment Minimum one ServiceNow Certified Implementation Specialist (CIS) in a major module (such as ITSM, HR, CSM, or SecOps) is preferred Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity Additional Information
KPMG complies with all local/state regulations regarding displaying salary ranges. If required, ranges are provided for locations listed. KPMG offers a comprehensive compensation and benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits depend on eligibility and may include medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and well-being benefits. Personal Time Off, observed holidays, and other details are provided as part of the Total Rewards package. See the KPMG US Careers site for more details. Follow this link to obtain salary ranges by city outside of CA: https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=6720_9_25 Equity and Compliance
KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable laws. No phone calls or agencies please.
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ServiceNow Engineer – Platform Operations at KPMG US. Hybrid work opportunity. Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients and a culture that encourages development, inclusivity, and innovative excellence. Responsibilities
Lead and execute support and enhancement requests across all ServiceNow products/modules, ensuring timely delivery and high-quality outcomes; diagnose, troubleshoot, and resolve platform issues, providing root cause analysis and implementing corrective actions Design, configure, and develop solutions leveraging ServiceNow best practices to meet business needs and drive process improvements; contribute to the continuous improvement of the platform through proactive recommendations and implementation of new features Develop and maintain documentation for processes, workflows, and configurations; ensure compliance with organizational standards, security policies, and ServiceNow best practices Contribute to all aspects of the Platform and Plugin/Store App upgrades; mentor junior team members and share expertise to cultivate platform knowledge across the operations team Manage platform health, monitor performance, and maintain integration points Collaborate with stakeholders and scrum team to gather requirements, refine user stories, and translate needs into actionable ServiceNow solutions Qualifications
Minimum three years of recent practical experience developing, and supporting ServiceNow in an enterprise environment Bachelor's degree from an accredited college or university in computer science, information technology, or related field is preferred; Certifications in ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD) are preferred Demonstrated experience in supporting and enhancing a range of ServiceNow products/modules (such as ITSM, ITOM, HRSD, SecOps, IRM, etc.); strong understanding of ServiceNow architecture, data models, integrations, and scripting (JavaScript, Glide API) Excellent troubleshooting, analytical, and communication skills; ability to work independently and collaboratively in a fast-paced, dynamic environment Minimum one ServiceNow Certified Implementation Specialist (CIS) in a major module (such as ITSM, HR, CSM, or SecOps) is preferred Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity Additional Information
KPMG complies with all local/state regulations regarding displaying salary ranges. If required, ranges are provided for locations listed. KPMG offers a comprehensive compensation and benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits depend on eligibility and may include medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and well-being benefits. Personal Time Off, observed holidays, and other details are provided as part of the Total Rewards package. See the KPMG US Careers site for more details. Follow this link to obtain salary ranges by city outside of CA: https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=6720_9_25 Equity and Compliance
KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable laws. No phone calls or agencies please.
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