Blue Foundry Bank
About Blue Foundry Bank
Blue Foundry is a bank where businesses are shaped, plans are formed, ideas are refined, solutions are built, and stuff gets done. Blue Foundry is revolutionary, bold, resourceful, roll‑up‑your‑sleeves committed, smart, creative and fun. A Bank of movers, shakers, and makers…We are a Bank that Gets Things Done.
Position Summary The Consumer Engagement Leader will lead the Consumer Branch Management team to enhance customer engagement by leveraging an effective sales and service culture. Responsibilities include staffing, interviewing, hiring, performance evaluation, disciplinary actions, coaching, development, and feedback. Manage consumer branch staff and operational functions to meet financial needs and executive goals, develop and implement strategies to achieve deposit and loan goals, ensure compliance with all bank policies, and provide outstanding customer experience. Perform formal on‑site monthly branch evaluations and host branch manager meetings for effective communication across the branch network.
Minimum Job Requirements
Minimum of a four‑year college degree or related experience
Minimum 10 years of proven experience in management, sales, and business development
Excellent supervisory and leadership skills
Excellent interpersonal and communications skills, both written and verbal
Extensive knowledge of retail banking regulations and retail branch operations
Must be mobile to meet the needs of the business, working flexible hours in various branch locations
May be required to work extended hours, including weekends
Ability to interact with others in a positive manner
Strong computer and management skills
Primary Responsibilities
Perform interviewing and hiring for the branch network
Strong coaching, mentoring, feedback and follow‑up skills are a necessity
Develop a sales culture centered around branch activities and behaviors to expand and develop new and existing customer relationships
Collaborate closely with Sales Support Manager and Consumer Training Leader to ensure consistent, effective delivery of new products, consumer campaigns and service culture is presented effectively to our bank customers
Motivate and lead teams to achieve goals and incentive payouts
Oversee Branch Managers and Floating Staff, perform formal on‑site surprise evaluations for each branch at least once per month
Perform one scheduled visit per branch to review goal progress, reinforce current action plans, review pipelines, etc.
Perform role play with branch employees to ensure accurate product and service educational conversations to meet customers’ financial needs
Collaborate with various departments, especially Operations, Digital Banking, Lending, Consumer Training and Marketing to ensure teams are adhering to proper procedures and to ensure excellent customer experience
Participate in project teams as needed
Attend individual branch team meetings at least once per quarter
Host Consumer Branch Manager meetings monthly
Support the foundation needed
Deliver and execute Branch Managers, annual reviews
Identify skill gaps and recommend training to the Consumer Training Team
Work with branch teams to establish and maintain enthusiasm and passion for quality customer service
Consistently work with branch teams to implement new sales techniques to achieve goals
Reinforce all team action plans to drive current bank promotions
Create regular reporting as needed
Assist teams to achieve goals within the bank’s Consumer Incentive Plan
Assist managers with participation in various civic and business organizations to enhance the image of the Bank and to create new opportunities
Complete branch audit responses
Perform other duties as required
Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ, national origin, disability or protected veteran status.
Referral Bonus Blue Foundry Bank will award an employee referral payment to employees who refer new hires. If the candidate is hired, the referring employee will be eligible to receive referral payment in accordance with the following guidelines: $100 after the new employee has completed three months, $400 after one year. Both employees must be employed on the anniversary date of the referred employee to receive a referral payment.
#J-18808-Ljbffr
Position Summary The Consumer Engagement Leader will lead the Consumer Branch Management team to enhance customer engagement by leveraging an effective sales and service culture. Responsibilities include staffing, interviewing, hiring, performance evaluation, disciplinary actions, coaching, development, and feedback. Manage consumer branch staff and operational functions to meet financial needs and executive goals, develop and implement strategies to achieve deposit and loan goals, ensure compliance with all bank policies, and provide outstanding customer experience. Perform formal on‑site monthly branch evaluations and host branch manager meetings for effective communication across the branch network.
Minimum Job Requirements
Minimum of a four‑year college degree or related experience
Minimum 10 years of proven experience in management, sales, and business development
Excellent supervisory and leadership skills
Excellent interpersonal and communications skills, both written and verbal
Extensive knowledge of retail banking regulations and retail branch operations
Must be mobile to meet the needs of the business, working flexible hours in various branch locations
May be required to work extended hours, including weekends
Ability to interact with others in a positive manner
Strong computer and management skills
Primary Responsibilities
Perform interviewing and hiring for the branch network
Strong coaching, mentoring, feedback and follow‑up skills are a necessity
Develop a sales culture centered around branch activities and behaviors to expand and develop new and existing customer relationships
Collaborate closely with Sales Support Manager and Consumer Training Leader to ensure consistent, effective delivery of new products, consumer campaigns and service culture is presented effectively to our bank customers
Motivate and lead teams to achieve goals and incentive payouts
Oversee Branch Managers and Floating Staff, perform formal on‑site surprise evaluations for each branch at least once per month
Perform one scheduled visit per branch to review goal progress, reinforce current action plans, review pipelines, etc.
Perform role play with branch employees to ensure accurate product and service educational conversations to meet customers’ financial needs
Collaborate with various departments, especially Operations, Digital Banking, Lending, Consumer Training and Marketing to ensure teams are adhering to proper procedures and to ensure excellent customer experience
Participate in project teams as needed
Attend individual branch team meetings at least once per quarter
Host Consumer Branch Manager meetings monthly
Support the foundation needed
Deliver and execute Branch Managers, annual reviews
Identify skill gaps and recommend training to the Consumer Training Team
Work with branch teams to establish and maintain enthusiasm and passion for quality customer service
Consistently work with branch teams to implement new sales techniques to achieve goals
Reinforce all team action plans to drive current bank promotions
Create regular reporting as needed
Assist teams to achieve goals within the bank’s Consumer Incentive Plan
Assist managers with participation in various civic and business organizations to enhance the image of the Bank and to create new opportunities
Complete branch audit responses
Perform other duties as required
Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ, national origin, disability or protected veteran status.
Referral Bonus Blue Foundry Bank will award an employee referral payment to employees who refer new hires. If the candidate is hired, the referring employee will be eligible to receive referral payment in accordance with the following guidelines: $100 after the new employee has completed three months, $400 after one year. Both employees must be employed on the anniversary date of the referred employee to receive a referral payment.
#J-18808-Ljbffr