SSA Group
Henry Vilas Zoo, Madison, Wisconsin, United States of America
Job Description
Posted Thursday, March 13, 2025 at 4:00 AM | Expires Monday, April 14, 2025 at 3:59 AM SSA Group at Henry Vilas Zoo is looking for a talented Food Service Assistant Operations Manager to join our team! “Please note that for this position, we accept applications on an ongoing basis. There is no set deadline for submitting your application. We encourage interested candidates to apply at any time via our website at thessagroup.com, and we will review applications as they are received.” Who are we: SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. Reports to:
Food Service Operations Manager and General Manager (as applicable) Responsibilities Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. Support implementation of operational systems, processes and policies in support of organizations mission, business needs, client & SSA expectations. Assumes a supportive and strategic role in upcoming season planning for food concepts, equipment needs and operational excellence. Oversee food service training and orientation of all staff according to the onsite handbook and set expectations by your guidance. Ensure SSAfety training(s) completed with all staff upon hire. Fulfill guest's needs quickly and efficiently as well as resolve complaints effectively. Maintains quality and facility cleanliness. Progressively document and discipline employees to promote better work performances compliant to the company policies and procedures. Maintain a clean, safe and organized work environment for all employees and guests. Supportive role in the responsibility of the day to day functions of all food services and programs. Support facilitation of the maintenance and repairs of facility and equipment. Maintains a close relationship with the client's staff to ensure a positive working relationship. Ensure overall consistency and high quality across the various operations; plan menus based on such factors as market trends, customer preferences and nutritional considerations. Ensure invoices are given to office team ensuring smooth communication so that all vendors are paid within terms. Supports management of all operational functions of the Food Department. Supports management of payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc. Manage employees in accordance with State and Federal labor laws. Schedule appropriate staff levels in accordance with budget and business forecast. Perform other tasks as deemed necessary. Uphold and demonstrate a complete understanding of company policies and procedures. Job Requirements Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel. Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships. Exceptional problem solving/decision making skills combined with the ability to be organized. Demonstrates financial management, merchandising, analytical, planning and leadership skills. Demonstrates the ability to remain flexible in a fast-paced environment. Computer knowledge and skill level for basic office functions. Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation. Ability to work varied hours/days, including nights, weekends and holidays, as needed. Previous Experience Two years operations management experience dependent on sales, more years experience may be applicable. ServSafe or Food Handling Certified. All education backgrounds eligible, must be 18 or older. SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Compensation and Benefits Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education. Paid Time Off Medical | Dental | Vision Supplemental Insurance Training and Career Development Tuition Discount through Partnership College Meal Plan & Employee Discounts
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Posted Thursday, March 13, 2025 at 4:00 AM | Expires Monday, April 14, 2025 at 3:59 AM SSA Group at Henry Vilas Zoo is looking for a talented Food Service Assistant Operations Manager to join our team! “Please note that for this position, we accept applications on an ongoing basis. There is no set deadline for submitting your application. We encourage interested candidates to apply at any time via our website at thessagroup.com, and we will review applications as they are received.” Who are we: SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. Reports to:
Food Service Operations Manager and General Manager (as applicable) Responsibilities Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. Support implementation of operational systems, processes and policies in support of organizations mission, business needs, client & SSA expectations. Assumes a supportive and strategic role in upcoming season planning for food concepts, equipment needs and operational excellence. Oversee food service training and orientation of all staff according to the onsite handbook and set expectations by your guidance. Ensure SSAfety training(s) completed with all staff upon hire. Fulfill guest's needs quickly and efficiently as well as resolve complaints effectively. Maintains quality and facility cleanliness. Progressively document and discipline employees to promote better work performances compliant to the company policies and procedures. Maintain a clean, safe and organized work environment for all employees and guests. Supportive role in the responsibility of the day to day functions of all food services and programs. Support facilitation of the maintenance and repairs of facility and equipment. Maintains a close relationship with the client's staff to ensure a positive working relationship. Ensure overall consistency and high quality across the various operations; plan menus based on such factors as market trends, customer preferences and nutritional considerations. Ensure invoices are given to office team ensuring smooth communication so that all vendors are paid within terms. Supports management of all operational functions of the Food Department. Supports management of payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc. Manage employees in accordance with State and Federal labor laws. Schedule appropriate staff levels in accordance with budget and business forecast. Perform other tasks as deemed necessary. Uphold and demonstrate a complete understanding of company policies and procedures. Job Requirements Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel. Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships. Exceptional problem solving/decision making skills combined with the ability to be organized. Demonstrates financial management, merchandising, analytical, planning and leadership skills. Demonstrates the ability to remain flexible in a fast-paced environment. Computer knowledge and skill level for basic office functions. Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation. Ability to work varied hours/days, including nights, weekends and holidays, as needed. Previous Experience Two years operations management experience dependent on sales, more years experience may be applicable. ServSafe or Food Handling Certified. All education backgrounds eligible, must be 18 or older. SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Compensation and Benefits Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education. Paid Time Off Medical | Dental | Vision Supplemental Insurance Training and Career Development Tuition Discount through Partnership College Meal Plan & Employee Discounts
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