H&R Block
Overview
Join to apply for the
Associate Team Leader
role at
H&R Block .
At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities. We strive for a high performing, connected culture where everyone feels they belong. We are pursuing Block Next, a multi-year roadmap focused on innovation, client experience, and sustainable growth.
If you embrace challenges as opportunities and want to make a meaningful difference where you live, work, and play, our door is always open.
Responsibilities
Support the Multi-Unit Team Leader by serving as the onsite point of contact for tax office associates and clients, ensuring quality and consistent execution.
Execute and hold all tax office associates accountable to the client service experience, escalating to the Multi-Unit Team Leader and District General Manager as necessary.
Serve as point of contact for onsite escalated client service concerns.
Ensure clients are scheduled properly and conflicts are resolved, with escalation as needed.
Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
Coordinate daily activities to ensure associates are scheduled and work is completed according to deadlines, with attention to quality standards and goals.
Lead daily huddles and communicate essential information to office associates.
What you’ll bring to the team
Support the Multi-Unit Team Leader and maintain a strong onsite presence for both clients and associates.
Ability to work a flexible schedule: part-time during late fall ramp-up, transitioning to full-time from January through April.
Your Expertise
Prior experience in customer service or a similar role.
Strong organizational skills and ability to plan and manage day-to-day office operations.
Customer-centric mindset with strong communication skills.
Computer proficiency with MS Office.
Ability to work independently with minimal supervision.
Flexible work schedule of 40 hours per week and adaptability to business needs.
High school diploma or equivalent (or higher).
Benefits
Employee Assistance Program with Health Advocate.
Wellbeing program, BetterYou, to help you build healthy habits.
Neurodiversity and caregiver support available to you and your family.
Various discounts on everyday items and services.
Medical coverage, 401k retirement savings, and Employee Stock Purchase Plan (eligibility rules apply).
The Community You Will Join H&R Block is committed to building a Connected Culture where trust, care, and connections enable everyone to bring their authentic self to work and to belong as part of a larger team. We are an equal opportunity employer and celebrate diversity in the workplace.
If you’re looking to make an impact, H&R Block is the place for you.
Sponsored Job
Reference: #28896
Seniority level Not Applicable
Employment type Full-time
Job function Information Technology
Industries Retail
#J-18808-Ljbffr
Associate Team Leader
role at
H&R Block .
At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities. We strive for a high performing, connected culture where everyone feels they belong. We are pursuing Block Next, a multi-year roadmap focused on innovation, client experience, and sustainable growth.
If you embrace challenges as opportunities and want to make a meaningful difference where you live, work, and play, our door is always open.
Responsibilities
Support the Multi-Unit Team Leader by serving as the onsite point of contact for tax office associates and clients, ensuring quality and consistent execution.
Execute and hold all tax office associates accountable to the client service experience, escalating to the Multi-Unit Team Leader and District General Manager as necessary.
Serve as point of contact for onsite escalated client service concerns.
Ensure clients are scheduled properly and conflicts are resolved, with escalation as needed.
Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
Coordinate daily activities to ensure associates are scheduled and work is completed according to deadlines, with attention to quality standards and goals.
Lead daily huddles and communicate essential information to office associates.
What you’ll bring to the team
Support the Multi-Unit Team Leader and maintain a strong onsite presence for both clients and associates.
Ability to work a flexible schedule: part-time during late fall ramp-up, transitioning to full-time from January through April.
Your Expertise
Prior experience in customer service or a similar role.
Strong organizational skills and ability to plan and manage day-to-day office operations.
Customer-centric mindset with strong communication skills.
Computer proficiency with MS Office.
Ability to work independently with minimal supervision.
Flexible work schedule of 40 hours per week and adaptability to business needs.
High school diploma or equivalent (or higher).
Benefits
Employee Assistance Program with Health Advocate.
Wellbeing program, BetterYou, to help you build healthy habits.
Neurodiversity and caregiver support available to you and your family.
Various discounts on everyday items and services.
Medical coverage, 401k retirement savings, and Employee Stock Purchase Plan (eligibility rules apply).
The Community You Will Join H&R Block is committed to building a Connected Culture where trust, care, and connections enable everyone to bring their authentic self to work and to belong as part of a larger team. We are an equal opportunity employer and celebrate diversity in the workplace.
If you’re looking to make an impact, H&R Block is the place for you.
Sponsored Job
Reference: #28896
Seniority level Not Applicable
Employment type Full-time
Job function Information Technology
Industries Retail
#J-18808-Ljbffr