H&R Block
Join to apply for the
Associate Team Leader
role at
H&R Block
At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high-performing, connected culture where everyone feels like they belong.
Joining us as an
Associate Team Leader , you’ll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You’ll begin working a flexible part‑time schedule in late fall as you ramp up for the busy tax season and transition to a full‑time schedule from January through April.
Experience supervising or managing people History of delivering outstanding customer experiences
Support the Multi‑Unit Team Leader, serving as an onsite point of contact for tax office associates and clients to ensure quality and consistent execution. Execute and hold all tax office associates accountable to the client service experience, escalating to the Multi‑Unit Team Leader and District General Manager as necessary. Serve as point of contact for onsite escalated client service concerns. Ensure clients are scheduled properly and conflicts are resolved, escalating to the Multi‑Unit Team Leader and District General Manager as necessary. Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience. Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals. Lead daily huddles and communicate essential information to office associates.
Prior experience working in customer service or similar role. Strong organizational skills and ability to plan and manage day‑to‑day office operations. Customer‑centric mindset and strong communication skills. Computer proficient with the ability to use MS Office. Demonstrated ability to work independently with minimal supervision. Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs. High school diploma / equivalent or higher.
Pay range: $15.50 – $29.00 per hour.
H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
If you’re looking to make an impact, H&R Block is the place for you.
#J-18808-Ljbffr
Associate Team Leader
role at
H&R Block
At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high-performing, connected culture where everyone feels like they belong.
Joining us as an
Associate Team Leader , you’ll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You’ll begin working a flexible part‑time schedule in late fall as you ramp up for the busy tax season and transition to a full‑time schedule from January through April.
Experience supervising or managing people History of delivering outstanding customer experiences
Support the Multi‑Unit Team Leader, serving as an onsite point of contact for tax office associates and clients to ensure quality and consistent execution. Execute and hold all tax office associates accountable to the client service experience, escalating to the Multi‑Unit Team Leader and District General Manager as necessary. Serve as point of contact for onsite escalated client service concerns. Ensure clients are scheduled properly and conflicts are resolved, escalating to the Multi‑Unit Team Leader and District General Manager as necessary. Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience. Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals. Lead daily huddles and communicate essential information to office associates.
Prior experience working in customer service or similar role. Strong organizational skills and ability to plan and manage day‑to‑day office operations. Customer‑centric mindset and strong communication skills. Computer proficient with the ability to use MS Office. Demonstrated ability to work independently with minimal supervision. Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs. High school diploma / equivalent or higher.
Pay range: $15.50 – $29.00 per hour.
H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
If you’re looking to make an impact, H&R Block is the place for you.
#J-18808-Ljbffr