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Zanesville Honda

Automotive Service Advisor

Zanesville Honda, Marietta, Ohio, United States, 45750

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We are a fast-growing import dealer seeking top talent! At Zanesville Auto Group, we are committed to conducting our business with integrity, hard work, and care for our employees, customers, and partners. Every team member is vital to our success. We promise to continue delivering award-winning service and value to our community. Enjoy enormous potential with a guaranteed income and performance-based pay plan. Guaranteed $4,500 for qualified candidates! We are hiring immediately for three candidates! Benefits

Health Insurance 401(k) PTO Competitive Pay Life Insurance Responsibilities

Oversee service orders and flow of Drive Lane, ensuring prompt and courteous service Take ownership of the customer experience, completing additional tasks to leave a positive impression Provide concierge support for all owner inquiries, via phone or in person Ensure technicians' time is efficiently sold to service customers Distribute work efficiently among technicians Answer technical questions about vehicle problems, warranties, services, and repairs Maintain Customer Success Index at or above company standards Assist in diagnosing vehicle problems and ordering parts and tools Oversee warranty claims administration and supervise the service department Perform M.P.I on every customer and internal vehicle Reinforce company policies and standards Encourage compliance with laws and regulations Maintain good relationships with factories and foster positive employee relations Qualifications

Organized and friendly personality Ability to manage others effectively Strong time management skills Excellent communication skills Professional appearance Proven success in service and sales Positive customer satisfaction record Team-oriented and self-motivated Ability to work independently Auto repair and maintenance experience preferred Sales experience aiming to move into service advising is a plus Valid driver’s license We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.

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