Kongsberg Maritime
Overview
You will be part of the division Global Customer Support which is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.
Responsibilities Overall Tasks & responsibilities
To manage customer service inquiries and provide a professional and competent service to all Kongsberg Customers, performing according to the company Quality Assurance guidelines, governance and strategic initiatives, contributing to KM and company goals and revenues.
To assure that KM Governance and trade guideline procedures are understood and followed.
To coordinate and assist in general enquiries and answer the company incoming service requests / arranging service activities (in cooperation with the Service Manager and the Service Planner) as well as assist customers requesting trouble shooting (by contacting the relevant Product Centres).
To maintain a 24-hour on call service support including weekends and holidays.
Service Tasks & responsibilities
Service Engineers allocation
Service Engineers Service Reports monitoring
Dry Dock Planning to be utilized for confirming regular / preventative maintenance service jobs.
Hand-over files of Service Jobs to Service Administrator for invoicing (check of technician expenses, overtime, etc. related to the service jobs being executed).
Monitor that the agreed Service Jobs executed on board Turkish vessels abroad in line with agreed service process.
Skills and Requirements
Preferably experience in the Shipping Industry for some years.
Experience related to specifically Ships Service or Ship Supply Services active in the Shipping Sector
would be a plus.
Technical Education (BSc. MSc, or equivalent) would be a plus
Technical and Commercial Understanding
Performance Driven self-orientation
Ability to coordinate and orchestrate a team working remotely and in different time zones
Customer facing technical and/or business support experience
Understanding of the change control and logistics processes
Technical understanding of the product
Contractual Understanding
ERP experience
Project Management
We can offer
Working in an internationally environment / stable company
You will be important contributor in an exclusive technical and commercial environment
Unique atmosphere in a team sharing expertise
Collaboration with various departments and disciplines within our global organization
Attractive salary and benefit package
Interesting experience and opportunity for personal development
The position will be reporting to the Operations Manager, GCS Turkey.
Applicants are requested to revert with resumes until 22.10.2025.
For further information, please contact:
At Kongsberg, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.
#J-18808-Ljbffr
Responsibilities Overall Tasks & responsibilities
To manage customer service inquiries and provide a professional and competent service to all Kongsberg Customers, performing according to the company Quality Assurance guidelines, governance and strategic initiatives, contributing to KM and company goals and revenues.
To assure that KM Governance and trade guideline procedures are understood and followed.
To coordinate and assist in general enquiries and answer the company incoming service requests / arranging service activities (in cooperation with the Service Manager and the Service Planner) as well as assist customers requesting trouble shooting (by contacting the relevant Product Centres).
To maintain a 24-hour on call service support including weekends and holidays.
Service Tasks & responsibilities
Service Engineers allocation
Service Engineers Service Reports monitoring
Dry Dock Planning to be utilized for confirming regular / preventative maintenance service jobs.
Hand-over files of Service Jobs to Service Administrator for invoicing (check of technician expenses, overtime, etc. related to the service jobs being executed).
Monitor that the agreed Service Jobs executed on board Turkish vessels abroad in line with agreed service process.
Skills and Requirements
Preferably experience in the Shipping Industry for some years.
Experience related to specifically Ships Service or Ship Supply Services active in the Shipping Sector
would be a plus.
Technical Education (BSc. MSc, or equivalent) would be a plus
Technical and Commercial Understanding
Performance Driven self-orientation
Ability to coordinate and orchestrate a team working remotely and in different time zones
Customer facing technical and/or business support experience
Understanding of the change control and logistics processes
Technical understanding of the product
Contractual Understanding
ERP experience
Project Management
We can offer
Working in an internationally environment / stable company
You will be important contributor in an exclusive technical and commercial environment
Unique atmosphere in a team sharing expertise
Collaboration with various departments and disciplines within our global organization
Attractive salary and benefit package
Interesting experience and opportunity for personal development
The position will be reporting to the Operations Manager, GCS Turkey.
Applicants are requested to revert with resumes until 22.10.2025.
For further information, please contact:
At Kongsberg, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.
#J-18808-Ljbffr