Austin Regional Clinic: ARC
Be among the first 25 applicants to join Austin Regional Clinic, one of Central Texas’ largest professional medical groups with 35+ locations.
Austin Regional Clinic has been named a top Central Texas employer by our employees for over 15 years. We offer a comprehensive benefits package that includes Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/.
Purpose Performs advanced Patient Service Coordinator functions and serves as a resource for other business office staff. May train entry level business office staff. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.
Essential Functions
Performs all of the tasks of the Patient Service Coordinator as needed or assigned.
Assists other Business Office staff with front desk duties (answering phones, booking appointments, greeting patients, check‑in/check‑out, end‑of‑day processing & documentation, deposit, etc.).
Performs full patient registration functions (collecting and entering all patient insurance and demographic information necessary to set up insurance coverage and patient accounts).
Generates and processes referrals and authorizations.
Responsible for opening front office and all duties associated with this function.
Responsible for end‑of‑day processing and documentation, including deposit.
Assists with initiation of prior authorizations for medications.
Verifies scheduling accuracy of MyChart appointments.
Researches and resolves problems with patient accounts in work queues.
Processes claim denial adjustments to patient accounts.
Using reports, audits tickets in work queue for missed charges, completeness, accurate coding, etc.
Performs charge entry functions.
Communicates with providers regarding coding issues.
Serves as a resource for other Business Office staff.
Assists with training of entry level Business Office staff.
Adheres to all company policies, including but not limited to OSHA, HIPAA, compliance and Code of Conduct.
Regular and dependable attendance.
Follows the core competencies set forth by the Company.
Works holiday shift(s) as required by Company policy.
Additional Duties
CBO Site Requests
– Research and resolve problems with patient accounts from site requests; communicate coding issues to providers and submit adjustment journals.
CRWQ
– Follow workflows consistent with the policies of the Compliance Plan.
Surgery Scheduling
– Schedule surgeries for physicians at local surgery centers and hospitals; maintain physician schedules; confirm surgeries with patients and facilities; obtain authorization with insurance companies and verify benefits for in‑office procedures.
Referrals and Prior Authorizations
– Maintain current knowledge of insurance authorization and referral requirements; obtain authorizations; act as a liaison between Primary Care and Specialty offices; coordinate medical record information for transmission.
Other duties as assigned.
Qualifications
High school diploma or GED.
Six or more months of experience working in the office of a healthcare related facility.
Experience using a PC in a Windows environment.
Proficient in at least one of the following areas: CBO Site Requests, CRWQ, Surgery Scheduling, Hospital Tickets or Referrals.
Experience working with ICD‑10 and CPT coding (preferred).
Excellent verbal and written documentation and communication skills.
Knowledge of medical terminology, procedural and diagnostic coding, ICD and CPT coding methodology.
Knowledge of medical insurance, collections, and appointments.
Keyboarding ability; excellent computer skills including familiarity with Windows.
Excellent customer service skills; ability to work in a team environment and manage competing priorities.
Ability to perform job duties in a professional manner at all times.
Work Schedule Monday‑Friday 8:00 am‑5:00 pm
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Austin Regional Clinic has been named a top Central Texas employer by our employees for over 15 years. We offer a comprehensive benefits package that includes Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/.
Purpose Performs advanced Patient Service Coordinator functions and serves as a resource for other business office staff. May train entry level business office staff. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.
Essential Functions
Performs all of the tasks of the Patient Service Coordinator as needed or assigned.
Assists other Business Office staff with front desk duties (answering phones, booking appointments, greeting patients, check‑in/check‑out, end‑of‑day processing & documentation, deposit, etc.).
Performs full patient registration functions (collecting and entering all patient insurance and demographic information necessary to set up insurance coverage and patient accounts).
Generates and processes referrals and authorizations.
Responsible for opening front office and all duties associated with this function.
Responsible for end‑of‑day processing and documentation, including deposit.
Assists with initiation of prior authorizations for medications.
Verifies scheduling accuracy of MyChart appointments.
Researches and resolves problems with patient accounts in work queues.
Processes claim denial adjustments to patient accounts.
Using reports, audits tickets in work queue for missed charges, completeness, accurate coding, etc.
Performs charge entry functions.
Communicates with providers regarding coding issues.
Serves as a resource for other Business Office staff.
Assists with training of entry level Business Office staff.
Adheres to all company policies, including but not limited to OSHA, HIPAA, compliance and Code of Conduct.
Regular and dependable attendance.
Follows the core competencies set forth by the Company.
Works holiday shift(s) as required by Company policy.
Additional Duties
CBO Site Requests
– Research and resolve problems with patient accounts from site requests; communicate coding issues to providers and submit adjustment journals.
CRWQ
– Follow workflows consistent with the policies of the Compliance Plan.
Surgery Scheduling
– Schedule surgeries for physicians at local surgery centers and hospitals; maintain physician schedules; confirm surgeries with patients and facilities; obtain authorization with insurance companies and verify benefits for in‑office procedures.
Referrals and Prior Authorizations
– Maintain current knowledge of insurance authorization and referral requirements; obtain authorizations; act as a liaison between Primary Care and Specialty offices; coordinate medical record information for transmission.
Other duties as assigned.
Qualifications
High school diploma or GED.
Six or more months of experience working in the office of a healthcare related facility.
Experience using a PC in a Windows environment.
Proficient in at least one of the following areas: CBO Site Requests, CRWQ, Surgery Scheduling, Hospital Tickets or Referrals.
Experience working with ICD‑10 and CPT coding (preferred).
Excellent verbal and written documentation and communication skills.
Knowledge of medical terminology, procedural and diagnostic coding, ICD and CPT coding methodology.
Knowledge of medical insurance, collections, and appointments.
Keyboarding ability; excellent computer skills including familiarity with Windows.
Excellent customer service skills; ability to work in a team environment and manage competing priorities.
Ability to perform job duties in a professional manner at all times.
Work Schedule Monday‑Friday 8:00 am‑5:00 pm
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr