Freeman Hospital
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Outpatient Reception Supervisor
role at
Freeman Hospital .
1 day ago Be among the first 25 applicants
Employer heading Outpatient Reception Supervisor
Band 3
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion. We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally. We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders. Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under‑represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job Overview To join our team, you must be committed to the delivery of a first‑class Administrative Service. The role requires the ability to communicate with members of the public, all staff and health care providers and work effectively as part of a multi‑disciplinary team to ensure that our high standard of Outpatient care is maintained. Departments are located in multiple sites across the Trust and staff are required to work across all locations; however, your main base will be at the Freeman Hospital.
Interview Date Wednesday 12 November 2025
37 Hours 30 Minutes/Week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
To assist in the organisation of the activity, the deployment and supervision of staff in the outpatient departments, maintaining a level of efficiency to meet the needs of the outpatient service.
This post holder is a member of the outpatient team across the Trust.
The Main Outpatient Department deals with over 280,000 patient appointments per year. We are looking for a flexible and enthusiastic candidate who is an excellent team player, well motivated and capable of working in a busy and challenging environment to join our Outpatient Department.
To assist in the organisation of the activity and the deployment and supervision of staff in the numerous outpatient departments, maintaining a level of efficiency to meet the needs of the outpatient service.
Working for our organisation As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
Freeman Hospital
Royal Victoria Infirmary (RVI)
Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
Newcastle Dental Hospital
Newcastle Fertility Centre
Northern Centre for Cancer Care, North Cumbria
Northern Genetics Service
Cramlington Manor Walks
These include a range of flagship services which deliver cutting‑edge care (supported by state‑of‑the‑art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust.
Detailed Job Description And Main Responsibilities To support the effective and efficient delivery of a 24‑hour Main Reception service alongside an Outpatient Service across the organisation, ensuring a high standard of customer care and service provision is delivered to all service users.
Person specification Qualifications & Education
NVQ 3 or equivalent qualification in relevant subject / equivalent experience
Knowledge & Experience
Knowledge of Policies and Procedures pertaining to OPD
Knowledge of NHS Guidelines
Experience of the functionality of the Patient Administration System (PAS) and eReferral system
Understanding of confidentiality issues
Understanding of the Data Protection Act 1998 and GDPR
Desirable criteria
Knowledge of the Department of Health and Social Care initiatives
Knowledge of Trust policies and procedures
Skills & Abilities
Ability to supervise and train a small staff team.
Excellent communication and interpersonal skills.
Organisational and leadership skills.
IT Skills which will be assessed as part of the recruitment process.
Ability to use own initiative, unsupervised and as part of a team.
Important note on completion of reference section of Application Form All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Candidates who are shortlisted for interview will be contacted by e‑mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.
Employer certification / accreditation badges Applicant requirements. The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Job Description and Personal Specification (PDF, 196.6KB)
Newcastle Staff Benefits (PDF, 274.4KB)
Behaviour and Civility Charter (PDF, 93.8KB)
Apply online now Further details / informal visits contact
Name: Laura Hill Job title: Appointment Centre Coordinator Email address: laura.hill4@nhs.net Telephone number: 0191 2137369
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Management and Manufacturing
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at Freeman Hospital by 2x.
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Outpatient Reception Supervisor
role at
Freeman Hospital .
1 day ago Be among the first 25 applicants
Employer heading Outpatient Reception Supervisor
Band 3
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion. We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally. We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders. Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under‑represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job Overview To join our team, you must be committed to the delivery of a first‑class Administrative Service. The role requires the ability to communicate with members of the public, all staff and health care providers and work effectively as part of a multi‑disciplinary team to ensure that our high standard of Outpatient care is maintained. Departments are located in multiple sites across the Trust and staff are required to work across all locations; however, your main base will be at the Freeman Hospital.
Interview Date Wednesday 12 November 2025
37 Hours 30 Minutes/Week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
To assist in the organisation of the activity, the deployment and supervision of staff in the outpatient departments, maintaining a level of efficiency to meet the needs of the outpatient service.
This post holder is a member of the outpatient team across the Trust.
The Main Outpatient Department deals with over 280,000 patient appointments per year. We are looking for a flexible and enthusiastic candidate who is an excellent team player, well motivated and capable of working in a busy and challenging environment to join our Outpatient Department.
To assist in the organisation of the activity and the deployment and supervision of staff in the numerous outpatient departments, maintaining a level of efficiency to meet the needs of the outpatient service.
Working for our organisation As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
Freeman Hospital
Royal Victoria Infirmary (RVI)
Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
Newcastle Dental Hospital
Newcastle Fertility Centre
Northern Centre for Cancer Care, North Cumbria
Northern Genetics Service
Cramlington Manor Walks
These include a range of flagship services which deliver cutting‑edge care (supported by state‑of‑the‑art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust.
Detailed Job Description And Main Responsibilities To support the effective and efficient delivery of a 24‑hour Main Reception service alongside an Outpatient Service across the organisation, ensuring a high standard of customer care and service provision is delivered to all service users.
Person specification Qualifications & Education
NVQ 3 or equivalent qualification in relevant subject / equivalent experience
Knowledge & Experience
Knowledge of Policies and Procedures pertaining to OPD
Knowledge of NHS Guidelines
Experience of the functionality of the Patient Administration System (PAS) and eReferral system
Understanding of confidentiality issues
Understanding of the Data Protection Act 1998 and GDPR
Desirable criteria
Knowledge of the Department of Health and Social Care initiatives
Knowledge of Trust policies and procedures
Skills & Abilities
Ability to supervise and train a small staff team.
Excellent communication and interpersonal skills.
Organisational and leadership skills.
IT Skills which will be assessed as part of the recruitment process.
Ability to use own initiative, unsupervised and as part of a team.
Important note on completion of reference section of Application Form All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Candidates who are shortlisted for interview will be contacted by e‑mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.
Employer certification / accreditation badges Applicant requirements. The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Job Description and Personal Specification (PDF, 196.6KB)
Newcastle Staff Benefits (PDF, 274.4KB)
Behaviour and Civility Charter (PDF, 93.8KB)
Apply online now Further details / informal visits contact
Name: Laura Hill Job title: Appointment Centre Coordinator Email address: laura.hill4@nhs.net Telephone number: 0191 2137369
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Management and Manufacturing
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at Freeman Hospital by 2x.
#J-18808-Ljbffr