The Hongkong and Shanghai Hotels, Limited
Front Office Manager
The Hongkong and Shanghai Hotels, Limited, Carmel, California, United States
The Quail is seeking a Front Office Manager to join our amazing Rooms Department.
In this role you will:
Work for a highly prestigious hotel located in sunny Carmel Valley, California.
Learn and grow within a strong hospitality operation.
Be provided exceptional medical benefits and employee discounts on lodge, golf, and dining services.
Key Accountabilities
Responsible for the overall supervision of the Hotel Front Office Operations
Work with Hotel Manager and Guest Services Manager to improve and implement guest service training and enhancements
Manage resolution of all aspects of guest disputes and complaints in a timely manner with tact and courtesy
Oversee and manage staffing levels and payroll expenses in accordance with budgetary guidelines and required service levels
Maintains consistent quality of service to ensure guest satisfaction
Assist with general property projects such as IT, procurement, community outreach, etc.
General Requirements
Bachelor’s degree in Hospitality or combination of education, training, and experience
At least 4 years of experience as a Manager in Front Office setting
Must possess good knowledge of Front Desk operations
Available to work weekends, evenings, and holidays
Salary: $82,000.00 - $86,000.00
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In this role you will:
Work for a highly prestigious hotel located in sunny Carmel Valley, California.
Learn and grow within a strong hospitality operation.
Be provided exceptional medical benefits and employee discounts on lodge, golf, and dining services.
Key Accountabilities
Responsible for the overall supervision of the Hotel Front Office Operations
Work with Hotel Manager and Guest Services Manager to improve and implement guest service training and enhancements
Manage resolution of all aspects of guest disputes and complaints in a timely manner with tact and courtesy
Oversee and manage staffing levels and payroll expenses in accordance with budgetary guidelines and required service levels
Maintains consistent quality of service to ensure guest satisfaction
Assist with general property projects such as IT, procurement, community outreach, etc.
General Requirements
Bachelor’s degree in Hospitality or combination of education, training, and experience
At least 4 years of experience as a Manager in Front Office setting
Must possess good knowledge of Front Desk operations
Available to work weekends, evenings, and holidays
Salary: $82,000.00 - $86,000.00
#J-18808-Ljbffr