Invited
Overview
Join a dynamic company in the hospitality and service industry where people help drive the success of the business. Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs.
Job Summary The Outside Services Supervisor is responsible for overseeing the outside services team, ensuring the delivery of exceptional customer service and professionalism to members and guests. This role involves managing key aspects of the golf operation, including cart management, bag handling, and practice area setup, while ensuring operational efficiency and adherence to club standards.
Reporting Structure
Reports to the Head Golf Professional or Director of Golf
Day to Day
Supervise the Outside Services team, including staff recruitment, hiring, scheduling, and training.
Monitor staff time reporting to ensure accuracy and compliance with club policies.
Assist golfers with bag loading, club cleaning, and play preparation while offering etiquette guidance and answering questions.
Oversee the cleanliness, organization, and functionality of all outside service areas, including the golf cart fleet, club storage, and practice facilities.
Collaborate with other golf operations staff to ensure smooth and efficient service delivery across the course.
Additional Duties
Assist with additional tasks as assigned by management.
Follow all company, club, and department policies, procedures, and instructions.
Represent the company's management team by supporting and enforcing policies while maintaining the highest standards of ethics and integrity.
Promote safe working practices and encourage compliance with safety guidelines.
Take the initiative in personal and professional growth and maintain required certifications relevant to your role.
Address and resolve challenges using available resources and support regional and corporate teams.
About You Required
High school diploma, GED, or equivalent.
A minimum of 1 year of experience in a similar role or strong knowledge of golf.
Preferred
Strong communication skills, with the ability to interact effectively with members, guests, and staff.
Strong knowledge of golf etiquette, rules, and best practices.
A positive attitude and commitment to providing outstanding service.
High attention to detail and reliability.
Physical Requirements
Primarily outdoors with frequent exposure to extreme hot or cold temperatures and humidity.
Sitting, standing, walking, climbing/ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying up to 100 lbs., talking, hearing, and seeing.
Primary Tools/Equipment & Work Schedule
Golf Clubs & Bag 40 - 50 lbs.
Golf Carts
Adherence to attendance requirements as outlined in the weekly schedule.
Flexibility to work additional hours as needed to meet position deadlines.
Availability to work on weekends and/or holidays as required.
Benefits Want to learn more? Visit www.invitedbenefits.com for full details.
Equal Employment Opportunity Statement Invited is an Equal Employment Opportunity Employer
The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.
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Job Summary The Outside Services Supervisor is responsible for overseeing the outside services team, ensuring the delivery of exceptional customer service and professionalism to members and guests. This role involves managing key aspects of the golf operation, including cart management, bag handling, and practice area setup, while ensuring operational efficiency and adherence to club standards.
Reporting Structure
Reports to the Head Golf Professional or Director of Golf
Day to Day
Supervise the Outside Services team, including staff recruitment, hiring, scheduling, and training.
Monitor staff time reporting to ensure accuracy and compliance with club policies.
Assist golfers with bag loading, club cleaning, and play preparation while offering etiquette guidance and answering questions.
Oversee the cleanliness, organization, and functionality of all outside service areas, including the golf cart fleet, club storage, and practice facilities.
Collaborate with other golf operations staff to ensure smooth and efficient service delivery across the course.
Additional Duties
Assist with additional tasks as assigned by management.
Follow all company, club, and department policies, procedures, and instructions.
Represent the company's management team by supporting and enforcing policies while maintaining the highest standards of ethics and integrity.
Promote safe working practices and encourage compliance with safety guidelines.
Take the initiative in personal and professional growth and maintain required certifications relevant to your role.
Address and resolve challenges using available resources and support regional and corporate teams.
About You Required
High school diploma, GED, or equivalent.
A minimum of 1 year of experience in a similar role or strong knowledge of golf.
Preferred
Strong communication skills, with the ability to interact effectively with members, guests, and staff.
Strong knowledge of golf etiquette, rules, and best practices.
A positive attitude and commitment to providing outstanding service.
High attention to detail and reliability.
Physical Requirements
Primarily outdoors with frequent exposure to extreme hot or cold temperatures and humidity.
Sitting, standing, walking, climbing/ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying up to 100 lbs., talking, hearing, and seeing.
Primary Tools/Equipment & Work Schedule
Golf Clubs & Bag 40 - 50 lbs.
Golf Carts
Adherence to attendance requirements as outlined in the weekly schedule.
Flexibility to work additional hours as needed to meet position deadlines.
Availability to work on weekends and/or holidays as required.
Benefits Want to learn more? Visit www.invitedbenefits.com for full details.
Equal Employment Opportunity Statement Invited is an Equal Employment Opportunity Employer
The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.
#J-18808-Ljbffr