David Weekley Homes
Warranty Service Manager - West San Antonio
David Weekley Homes, San Antonio, Texas, United States, 78208
Overview
David Weekley Homes is hiring for the Warranty Service Manager - West San Antonio role. We are seeking a highly skilled Warranty Service Manager in the San Antonio area to join our team to interact professionally with homeowners by responding to their questions and concerns. This position requires a self-starter who can work independently, as well as collaborate with customers and sub-contractors, in a fast-paced environment while achieving high levels of customer satisfaction. Responsibilities
Engage with homeowners in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships Respond quickly, professionally, and accurately to customer inquiries and warranty concerns Conduct research with available resources to satisfy homeowner inquiries Coordinate and schedule all warrantable repairs with contractors and customers Follow up, inspect, and ensure completion of all repairs Maintain daily recordings and documentation of issues and resolutions in the warranty database for management reviews Hold contractors accountable for results Instruct customers on how to maintain their homes, and communicate what items are not warrantable Manage a budget Achieve high levels of customer satisfaction Qualifications
Strong communication skills A positive attitude Previous warranty experience is preferred Ability to solve problems, alleviate conflicts, and deescalate intense situations tactfully Must be able to remain calm in confrontational situations The ability to say no and overcome objections in a professional manner Follow up and follow through consistently to deliver outstanding service Have excellent time management, organizational, and scheduling skills Successfully multitask and prioritize Ability to work individually and as a team member Additional Information
What We Offer
Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 19 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America. We Offer An Excellent Benefits Package That Includes
Health Insurance - Medical, Dental and Vision 401k and discretionary 8% match Employee Stock Ownership Plan Profit Sharing Vacation, Paid Holidays, plus PTO New Home Discount for Team Member and Family College Scholarship Program Community Outreach Sabbaticals And more! David Weekley Homes is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law. Note to Job Seekers:
No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Construction
#J-18808-Ljbffr
David Weekley Homes is hiring for the Warranty Service Manager - West San Antonio role. We are seeking a highly skilled Warranty Service Manager in the San Antonio area to join our team to interact professionally with homeowners by responding to their questions and concerns. This position requires a self-starter who can work independently, as well as collaborate with customers and sub-contractors, in a fast-paced environment while achieving high levels of customer satisfaction. Responsibilities
Engage with homeowners in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships Respond quickly, professionally, and accurately to customer inquiries and warranty concerns Conduct research with available resources to satisfy homeowner inquiries Coordinate and schedule all warrantable repairs with contractors and customers Follow up, inspect, and ensure completion of all repairs Maintain daily recordings and documentation of issues and resolutions in the warranty database for management reviews Hold contractors accountable for results Instruct customers on how to maintain their homes, and communicate what items are not warrantable Manage a budget Achieve high levels of customer satisfaction Qualifications
Strong communication skills A positive attitude Previous warranty experience is preferred Ability to solve problems, alleviate conflicts, and deescalate intense situations tactfully Must be able to remain calm in confrontational situations The ability to say no and overcome objections in a professional manner Follow up and follow through consistently to deliver outstanding service Have excellent time management, organizational, and scheduling skills Successfully multitask and prioritize Ability to work individually and as a team member Additional Information
What We Offer
Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 19 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America. We Offer An Excellent Benefits Package That Includes
Health Insurance - Medical, Dental and Vision 401k and discretionary 8% match Employee Stock Ownership Plan Profit Sharing Vacation, Paid Holidays, plus PTO New Home Discount for Team Member and Family College Scholarship Program Community Outreach Sabbaticals And more! David Weekley Homes is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law. Note to Job Seekers:
No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Construction
#J-18808-Ljbffr