Barfield Inc
Overview
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Customer Support Inventory Assistant
role at
Barfield Inc .
We are looking to hire a dedicated Customer Support Inventory Assistant to join our team and support our Customer Service department. Barfield is a subsidiary of Air France Industries KLM Engineering.
We offer a comprehensive total compensation and benefits package. For more information about us, please visit our website at www.barfieldinc.com.
Reports to Customer Service Director
FSLA Full Time, Non-Exempt
Summary The Customer Support Inventory Assistant is an in-office position responsible for providing quality and efficient customer service to internal/external customers and providing inventory support to the Customer Support department. The position supports the overall customer service department as required.
Duties and Responsibilities
Transcribe teardown reports from Work Orders received from Production.
Check teardown findings and verify accuracy with the shop; correct if description does not support an over-and-above quote or the customer requires a different approach.
Review teardown findings, assess whether the parts are clearly marked with the correct Over and Above coding within the Parts Management Tab of the WO.
Check internal Quantum Database for contract terms and price conditions.
Coordinate with production, QA, ENG and customer support in case of over-and-above cases, warranty cases, WOs needing ENG reports, reliability improvement and any customer issues and requests.
Prepare WOs and move to the appropriate step; confirm parts availability or alternate options depending on customer and contract conditions.
Analyze NNWT/CID cases, try to find them and rephrase them with shop feedback.
Collect images from shop and add to WO documents for units Over and Above or CID, when missing.
Coordinate with Pricing Team on any discrepancies found within the billing group.
Answer RFQs and RFPs received via email, websites and customer support.
Work directly with receiving department on clearing outstanding customer discrepancies.
Check FMV/new price of end unit to assess value vs. contract price (flat rate, agreed price, PBH, etc.).
Research end units on the market through ILS and other platforms when required.
Provide oversight on the accuracy of stocked parts for customer support.
Consistent monitoring of stocked parts to ensure stock availability.
Ensure trace paperwork is available for stocked parts.
Ensure units on PBH program are properly processed.
Create purchase orders at the request of customer support.
Effectively communicating with customer support to ensure all orders are accurate and advise of back orders.
Process sales orders at the request of customer support.
Manage exchanges provided to customers ensuring the exchange is closed in Quantum and Dashboard.
Required Skills/Competencies/Qualifications
3 years of experience in the aviation MRO industry preferred
Works well within a team environment
Self-motivated and self-directed
Demonstrates strong interpersonal skills with focus on collaboration, cooperation and communication
Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
Above-average computer, data and sales analysis skills, especially with Microsoft Excel and basic Access. Knowledge of Quantum ERP a plus
Ability to multitask
Ability to work a flexible schedule
Ability to communicate clearly and establish good working relations with other departments such as Engineering, Production, Procurement, Customer Support and Shipping
Good analytical/numerical skills. Attention to detail is a must
Barfield is an equal opportunity employer.
Equal Employment Opportunity is the Law. This law requires Barfield to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights
As a Federal Contractor, Barfield is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Aviation and Aerospace Component Manufacturing
Referrals increase your chances of interviewing at Barfield Inc by 2x
#J-18808-Ljbffr
Customer Support Inventory Assistant
role at
Barfield Inc .
We are looking to hire a dedicated Customer Support Inventory Assistant to join our team and support our Customer Service department. Barfield is a subsidiary of Air France Industries KLM Engineering.
We offer a comprehensive total compensation and benefits package. For more information about us, please visit our website at www.barfieldinc.com.
Reports to Customer Service Director
FSLA Full Time, Non-Exempt
Summary The Customer Support Inventory Assistant is an in-office position responsible for providing quality and efficient customer service to internal/external customers and providing inventory support to the Customer Support department. The position supports the overall customer service department as required.
Duties and Responsibilities
Transcribe teardown reports from Work Orders received from Production.
Check teardown findings and verify accuracy with the shop; correct if description does not support an over-and-above quote or the customer requires a different approach.
Review teardown findings, assess whether the parts are clearly marked with the correct Over and Above coding within the Parts Management Tab of the WO.
Check internal Quantum Database for contract terms and price conditions.
Coordinate with production, QA, ENG and customer support in case of over-and-above cases, warranty cases, WOs needing ENG reports, reliability improvement and any customer issues and requests.
Prepare WOs and move to the appropriate step; confirm parts availability or alternate options depending on customer and contract conditions.
Analyze NNWT/CID cases, try to find them and rephrase them with shop feedback.
Collect images from shop and add to WO documents for units Over and Above or CID, when missing.
Coordinate with Pricing Team on any discrepancies found within the billing group.
Answer RFQs and RFPs received via email, websites and customer support.
Work directly with receiving department on clearing outstanding customer discrepancies.
Check FMV/new price of end unit to assess value vs. contract price (flat rate, agreed price, PBH, etc.).
Research end units on the market through ILS and other platforms when required.
Provide oversight on the accuracy of stocked parts for customer support.
Consistent monitoring of stocked parts to ensure stock availability.
Ensure trace paperwork is available for stocked parts.
Ensure units on PBH program are properly processed.
Create purchase orders at the request of customer support.
Effectively communicating with customer support to ensure all orders are accurate and advise of back orders.
Process sales orders at the request of customer support.
Manage exchanges provided to customers ensuring the exchange is closed in Quantum and Dashboard.
Required Skills/Competencies/Qualifications
3 years of experience in the aviation MRO industry preferred
Works well within a team environment
Self-motivated and self-directed
Demonstrates strong interpersonal skills with focus on collaboration, cooperation and communication
Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
Above-average computer, data and sales analysis skills, especially with Microsoft Excel and basic Access. Knowledge of Quantum ERP a plus
Ability to multitask
Ability to work a flexible schedule
Ability to communicate clearly and establish good working relations with other departments such as Engineering, Production, Procurement, Customer Support and Shipping
Good analytical/numerical skills. Attention to detail is a must
Barfield is an equal opportunity employer.
Equal Employment Opportunity is the Law. This law requires Barfield to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights
As a Federal Contractor, Barfield is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Aviation and Aerospace Component Manufacturing
Referrals increase your chances of interviewing at Barfield Inc by 2x
#J-18808-Ljbffr