Barfield
Join Barfield and become a part of the adventure! If you are a talented Customer Support Inventory Assistant interested in working in the exciting field of aviation, Barfield wants you! Barfield is a subsidiary of Air France Industries KLM Engineering. We are looking to hire a dedicated Customer Support Inventory Assistant to join our team and support our Customer Service department. We offer a comprehensive total compensation and benefits package. For more information about us, please visit our website at www.barfieldinc.com.
Reports to:
Customer Service Director
Job type:
Full Time, Non‑Exempt (FSLA)
Summary The Customer Support Inventory Assistant is an in‑office position responsible for providing quality and efficient customer service to internal and external customers, and for supporting the Customer Support department with inventory management. The position is solely responsible for assisting the overall customer service department as required.
Duties and Responsibilities
Transcribe teardown report from Work Orders received from Production.
Check teardown findings and verify accuracy with the shop; correct it if the description does not support an over‑and‑above quote or if the customer requires a different approach.
Review teardown findings, assess whether the parts are clearly marked with the correct Over and Above coding within the Parts Management Tab of the WO.
Check internal Quantum Database for contract terms and price conditions.
Coordinate with production, QA, ENG, and customer support in case of over‑and‑above cases, warranty cases, WOs needing ENG reports, reliability improvement, and any customer issues and requests.
Prepare WOs and move to the appropriate step.
Confirm parts availability or alternate options depending on customer and contract conditions.
Analyze NNWT/CID cases, try to find them and rephrase them with shop feedback.
Collect images from shop adding to WO documents for units Over and Above or CID when missing.
Coordinate with Pricing Team on any discrepancies found within the billing group.
Answer RFQ's and RFP's received via email, websites, and customer support.
Work directly with receiving department on clearing outstanding customer discrepancies.
Check FMV/new price of end unit to assess value vs. contract price (flat rate, agreed price, PBH, etc.).
Research end units on the market through ILS and other platforms when required.
Provide oversight on the accuracy of stocked parts for customer support.
Ensure trace paperwork is available for stocked parts.
Ensure units on PBH program are properly processed.
Create purchase orders at the request of customer support.
Effectively communicate with customer support to ensure all orders are accurate and advise of back orders.
Process sales orders at the request of customer support.
Manage exchanges provided to customers, ensuring the exchange is closed in Quantum and Dashboard.
Required Skills / Competencies / Qualifications
3 years of experience in the aviation MRO industry preferred.
Works well within a team environment.
Self‑motivated and self‑directed.
Demonstrates strong interpersonal skills with focus on collaboration, cooperation, and communication.
Excellent verbal and written communication skills; must be a listener, a presenter, and a people‑person.
Must have above‑average computer, data, and sales analysis skills, especially with Microsoft Excel and basic Access; knowledge of Quantum ERP is a plus.
Ability to multitask.
Ability to work a flexible schedule.
Ability to communicate clearly and establish good working relations with other departments such as Engineering, Production, Procurement, Customer Support, and Shipping.
Candidate must have good analytical/numerical skills. Attention to detail is a must.
Equal Employment Opportunity Barfield is an equal opportunity employer. Equal Employment Opportunity is the Law. This law requires Barfield to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights. As a Federal Contractor, Barfield is required to participate in the E‑Verify Program to confirm eligibility to work in the United States. For information, please click on the following link: E‑Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
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Reports to:
Customer Service Director
Job type:
Full Time, Non‑Exempt (FSLA)
Summary The Customer Support Inventory Assistant is an in‑office position responsible for providing quality and efficient customer service to internal and external customers, and for supporting the Customer Support department with inventory management. The position is solely responsible for assisting the overall customer service department as required.
Duties and Responsibilities
Transcribe teardown report from Work Orders received from Production.
Check teardown findings and verify accuracy with the shop; correct it if the description does not support an over‑and‑above quote or if the customer requires a different approach.
Review teardown findings, assess whether the parts are clearly marked with the correct Over and Above coding within the Parts Management Tab of the WO.
Check internal Quantum Database for contract terms and price conditions.
Coordinate with production, QA, ENG, and customer support in case of over‑and‑above cases, warranty cases, WOs needing ENG reports, reliability improvement, and any customer issues and requests.
Prepare WOs and move to the appropriate step.
Confirm parts availability or alternate options depending on customer and contract conditions.
Analyze NNWT/CID cases, try to find them and rephrase them with shop feedback.
Collect images from shop adding to WO documents for units Over and Above or CID when missing.
Coordinate with Pricing Team on any discrepancies found within the billing group.
Answer RFQ's and RFP's received via email, websites, and customer support.
Work directly with receiving department on clearing outstanding customer discrepancies.
Check FMV/new price of end unit to assess value vs. contract price (flat rate, agreed price, PBH, etc.).
Research end units on the market through ILS and other platforms when required.
Provide oversight on the accuracy of stocked parts for customer support.
Ensure trace paperwork is available for stocked parts.
Ensure units on PBH program are properly processed.
Create purchase orders at the request of customer support.
Effectively communicate with customer support to ensure all orders are accurate and advise of back orders.
Process sales orders at the request of customer support.
Manage exchanges provided to customers, ensuring the exchange is closed in Quantum and Dashboard.
Required Skills / Competencies / Qualifications
3 years of experience in the aviation MRO industry preferred.
Works well within a team environment.
Self‑motivated and self‑directed.
Demonstrates strong interpersonal skills with focus on collaboration, cooperation, and communication.
Excellent verbal and written communication skills; must be a listener, a presenter, and a people‑person.
Must have above‑average computer, data, and sales analysis skills, especially with Microsoft Excel and basic Access; knowledge of Quantum ERP is a plus.
Ability to multitask.
Ability to work a flexible schedule.
Ability to communicate clearly and establish good working relations with other departments such as Engineering, Production, Procurement, Customer Support, and Shipping.
Candidate must have good analytical/numerical skills. Attention to detail is a must.
Equal Employment Opportunity Barfield is an equal opportunity employer. Equal Employment Opportunity is the Law. This law requires Barfield to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights. As a Federal Contractor, Barfield is required to participate in the E‑Verify Program to confirm eligibility to work in the United States. For information, please click on the following link: E‑Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
#J-18808-Ljbffr