H&R Block
Overview
Join to apply for the
Team Leader
role at
H&R Block .
Our Company: At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.
We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.
At H&R Block, we\'re curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.
Responsibilities
Join as a
Team Leader
to provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
Serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office growth objectives. You\'ll advance your knowledge and skills to excel as a resource on tax topics and products for associates.
Partner with District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement.
Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions.
Serve as point of contact for onsite escalated client service concerns; ensure clients are scheduled properly and conflicts are resolved.
Lead daily activities to ensure all tax office associates complete work by deadlines with attention to quality, priorities, and goals.
Build an engaging team environment by training and coaching associates to execute Service Standards and recognize outstanding contributions.
Lead daily team meetings and communicate essential information to tax office associates.
Create associate work schedules and ensure accurate timekeeping and overtime management.
Prepare tax returns, as required.
Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns.
Qualifications
Prior experience working in a customer service, shift leader, or similar role.
Experience supervising or managing people.
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns).
Annual completion of continuing education and ability to meet all IRS and applicable state requirements.
Computer proficiency with the ability to use MS Office.
Demonstrated ability to work independently with minimal supervision.
Passionate, determined and resilient with a customer-centric mindset.
Able to work a flexible schedule and adjust work assignments based on business needs.
High school diploma or equivalent or higher.
Benefits At H&R Block, we invest in our people by supporting their total well-being. Our benefits can help associates plan for health, wellbeing, and financial wellness needs.
Employee Assistance Program with Health Advocate
BetterYou wellbeing program to help build healthy habits
Neurodiversity and caregiver support
Various discounts on everyday items and services
Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility requirements apply)
Check out all available benefits at www.blockbenefits.com
H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
Our Community At H&R Block we remain committed to building a connected culture — trust, care, and connections guide how we work together. We strive to create an environment where everyone feels safe to bring their authentic self to work and belongs as part of a larger team. You will be immersed in an exceptional work environment recognized on Best Companies lists, with colleagues who are committed to helping each other grow and support each other.
If you\'re looking to make an impact, H&R Block is the place for you.
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
#J-18808-Ljbffr
Team Leader
role at
H&R Block .
Our Company: At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.
We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.
At H&R Block, we\'re curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.
Responsibilities
Join as a
Team Leader
to provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
Serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office growth objectives. You\'ll advance your knowledge and skills to excel as a resource on tax topics and products for associates.
Partner with District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement.
Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions.
Serve as point of contact for onsite escalated client service concerns; ensure clients are scheduled properly and conflicts are resolved.
Lead daily activities to ensure all tax office associates complete work by deadlines with attention to quality, priorities, and goals.
Build an engaging team environment by training and coaching associates to execute Service Standards and recognize outstanding contributions.
Lead daily team meetings and communicate essential information to tax office associates.
Create associate work schedules and ensure accurate timekeeping and overtime management.
Prepare tax returns, as required.
Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns.
Qualifications
Prior experience working in a customer service, shift leader, or similar role.
Experience supervising or managing people.
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns).
Annual completion of continuing education and ability to meet all IRS and applicable state requirements.
Computer proficiency with the ability to use MS Office.
Demonstrated ability to work independently with minimal supervision.
Passionate, determined and resilient with a customer-centric mindset.
Able to work a flexible schedule and adjust work assignments based on business needs.
High school diploma or equivalent or higher.
Benefits At H&R Block, we invest in our people by supporting their total well-being. Our benefits can help associates plan for health, wellbeing, and financial wellness needs.
Employee Assistance Program with Health Advocate
BetterYou wellbeing program to help build healthy habits
Neurodiversity and caregiver support
Various discounts on everyday items and services
Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility requirements apply)
Check out all available benefits at www.blockbenefits.com
H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
Our Community At H&R Block we remain committed to building a connected culture — trust, care, and connections guide how we work together. We strive to create an environment where everyone feels safe to bring their authentic self to work and belongs as part of a larger team. You will be immersed in an exceptional work environment recognized on Best Companies lists, with colleagues who are committed to helping each other grow and support each other.
If you\'re looking to make an impact, H&R Block is the place for you.
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
#J-18808-Ljbffr