H&R Block
Overview
Join to apply for the
Team Leader
role at
H&R Block . At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we\'re curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. Responsibilities
Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. Serve as front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve all office-related growth objectives. Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals. Build an engaging team environment by training and coaching associates to execute on Service Standards and recognizing outstanding contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement. Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions. Serve as point of contact for onsite escalated client service concerns and resolve scheduling conflicts. Qualifications
Prior experience working in a customer service, shift leader, or similar role; experience supervising or managing people. 2+ years as a Tax Professional (if preparing tax returns). Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns). Annual completion of continuing education and ability to meet all other IRS and applicable state requirements. Computer proficient with the ability to use MS Office. Demonstrated ability to work independently with minimal supervision. Passionate, determined and resilient with a customer-centric mindset. Able to work a flexible work schedule and flexibility in work assignments based on business needs. High school diploma / equivalent or higher Why work for us
At H&R Block we invest in our people by committing to their total well-being. Our benefit offerings help associates plan for their health, wellbeing and financial wellness needs. Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou, to help you build healthy habits. Neurodiversity and caregiver support available to you and your family. Various discounts on everyday items and services. Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. Check out all available benefits at www.blockbenefits.com. The Community You Will Join
At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized worldwide on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow and support each other. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. Enrollmentinor completion of the H&R Block Income Tax Course of Tax Knowledge Assessment is neither an offer nor a guarantee of employment. Referrals increase your chances of interviewing at H&R Block by 2x. Get notified about new Team Lead jobs in
Kirtland, NM .
#J-18808-Ljbffr
Join to apply for the
Team Leader
role at
H&R Block . At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we\'re curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. Responsibilities
Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. Serve as front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve all office-related growth objectives. Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals. Build an engaging team environment by training and coaching associates to execute on Service Standards and recognizing outstanding contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement. Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions. Serve as point of contact for onsite escalated client service concerns and resolve scheduling conflicts. Qualifications
Prior experience working in a customer service, shift leader, or similar role; experience supervising or managing people. 2+ years as a Tax Professional (if preparing tax returns). Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns). Annual completion of continuing education and ability to meet all other IRS and applicable state requirements. Computer proficient with the ability to use MS Office. Demonstrated ability to work independently with minimal supervision. Passionate, determined and resilient with a customer-centric mindset. Able to work a flexible work schedule and flexibility in work assignments based on business needs. High school diploma / equivalent or higher Why work for us
At H&R Block we invest in our people by committing to their total well-being. Our benefit offerings help associates plan for their health, wellbeing and financial wellness needs. Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou, to help you build healthy habits. Neurodiversity and caregiver support available to you and your family. Various discounts on everyday items and services. Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. Check out all available benefits at www.blockbenefits.com. The Community You Will Join
At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized worldwide on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow and support each other. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. Enrollmentinor completion of the H&R Block Income Tax Course of Tax Knowledge Assessment is neither an offer nor a guarantee of employment. Referrals increase your chances of interviewing at H&R Block by 2x. Get notified about new Team Lead jobs in
Kirtland, NM .
#J-18808-Ljbffr