PetSmart
Join to apply for the
Retail Customer Service Supervisor
role at
PetSmart
6 days ago Be among the first 25 applicants
Join to apply for the
Retail Customer Service Supervisor
role at
PetSmart
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!
Retail Customer Service Supervisor (Key Holder)
About Life At PetSmart
At PetSmart, we’re more than just a company
obsessed with pets ; we’re
obsessed with our people too . Our values are rooted in
unconditional love —a lesson we learn from our pets—and staying
united together . We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.
Benefits That Benefit You
Paid weekly
Full time hours
Health benefits: medical, dental, vision
401k
Tuition assistance
Associate discounts and perks
Paid time off for fulltime associates
Career pathing
Development opportunities
Job Summary
PetSmart’s Experience Lead (Retail Customer Service Supervisor) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role drives pet parent experience strategies through loyalty, promotions, and interaction, while achieving targeted results. It also involves oversight of safety, store cleanliness, merchandising, and associate engagement.
Essential Responsibilities
Responsibilities include, but are not limited to:
People Leadership:
Supports associate development through training, onboarding, mentoring, coaching, and performance feedback.
Ensures completion of operational messages and engagement videos.
Supports services when the Experience Leader is unavailable.
Delegates daily tasks and leads as the Leader on Duty.
Addresses associate complaints and recognizes engagement.
Brand Integrity and Store Experience:
Ensures positive pet parent interactions and outcomes.
Coordinates store events, marketing, and pet adoptions.
Supports with inventory counts, merchandise sales, and online order pickups.
Operates POS systems and handles cash transactions accurately.
Maintains store standards, safety, and cleanliness.
Participates in opening and closing procedures.
Assists in other departments as needed.
Qualifications:
2+ years retail experience in a customer-focused environment.
Leadership experience preferred.
Full-time availability, flexible schedule including evenings, weekends, holidays.
Proficiency in computer applications.
Strong communication skills.
Ability to react under pressure and stay organized.
Supervisory Responsibility:
No direct reports but supports and guides associates.
Provides performance feedback to supervisor.
Acts as the Leader in absence of other Leaders.
Physical Demands & Environment:
Requires standing, walking, climbing, and handling objects up to 50 pounds regularly.
Exposed to pet hair, movement, and noise; handles live animals.
Join us and make a meaningful impact every day!
Whether helping a customer choose a fish or celebrating a pet’s birthday, you’ll create moments that matter. We cherish diversity and the passion for pets among our 50,000 associates. Apply now!
#J-18808-Ljbffr
Retail Customer Service Supervisor
role at
PetSmart
6 days ago Be among the first 25 applicants
Join to apply for the
Retail Customer Service Supervisor
role at
PetSmart
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!
Retail Customer Service Supervisor (Key Holder)
About Life At PetSmart
At PetSmart, we’re more than just a company
obsessed with pets ; we’re
obsessed with our people too . Our values are rooted in
unconditional love —a lesson we learn from our pets—and staying
united together . We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.
Benefits That Benefit You
Paid weekly
Full time hours
Health benefits: medical, dental, vision
401k
Tuition assistance
Associate discounts and perks
Paid time off for fulltime associates
Career pathing
Development opportunities
Job Summary
PetSmart’s Experience Lead (Retail Customer Service Supervisor) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role drives pet parent experience strategies through loyalty, promotions, and interaction, while achieving targeted results. It also involves oversight of safety, store cleanliness, merchandising, and associate engagement.
Essential Responsibilities
Responsibilities include, but are not limited to:
People Leadership:
Supports associate development through training, onboarding, mentoring, coaching, and performance feedback.
Ensures completion of operational messages and engagement videos.
Supports services when the Experience Leader is unavailable.
Delegates daily tasks and leads as the Leader on Duty.
Addresses associate complaints and recognizes engagement.
Brand Integrity and Store Experience:
Ensures positive pet parent interactions and outcomes.
Coordinates store events, marketing, and pet adoptions.
Supports with inventory counts, merchandise sales, and online order pickups.
Operates POS systems and handles cash transactions accurately.
Maintains store standards, safety, and cleanliness.
Participates in opening and closing procedures.
Assists in other departments as needed.
Qualifications:
2+ years retail experience in a customer-focused environment.
Leadership experience preferred.
Full-time availability, flexible schedule including evenings, weekends, holidays.
Proficiency in computer applications.
Strong communication skills.
Ability to react under pressure and stay organized.
Supervisory Responsibility:
No direct reports but supports and guides associates.
Provides performance feedback to supervisor.
Acts as the Leader in absence of other Leaders.
Physical Demands & Environment:
Requires standing, walking, climbing, and handling objects up to 50 pounds regularly.
Exposed to pet hair, movement, and noise; handles live animals.
Join us and make a meaningful impact every day!
Whether helping a customer choose a fish or celebrating a pet’s birthday, you’ll create moments that matter. We cherish diversity and the passion for pets among our 50,000 associates. Apply now!
#J-18808-Ljbffr